Homewood Suites by Hilton Boston\/Billerica
About this hotel
Comfortable hotel with free breakfast and free area shuttle An indoor pool, a fitness center, and self parking are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and a free area shuttle are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request. Homewood Suites by Hilton Boston/Billerica offers 147 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 27-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request. Recreational amenities at the hotel include an indoor pool and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Dishwasher
TV
Gym / Fitness Center
Map of Burlington, MA
Hotel in Burlington, MA
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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$$$$
Reviews
4.3/5.0
Excellent(1,002 Reviews)
3.0
It was an ok stay. Definitely understaffed. Staff blamed everything on too many customers on graduation weekend and were dismissive to rude. Food laying on the floor in the hallway all week. Room was mostly cleaned. Never refreshed during stay despite saying they did every other day. Family in a different room said sheets were dirty. Suite size was nice. Beds were comfortable. In room kitchen was fine with a small complete set of dishes. Breakfast was variable. They definitely could not keep up with the crowds. Pool was ok. A little cold. You have to turn in your drivers license to get a pool key and there were no towels. Front desk had no towels to give.
5.0
This hotel has nice spacious rooms and their check time is so convenient, it's not like you're being chased out. The only issue was our room had a problem with the toilet - poor/slow flush. Otherwise I enjoyed my stay 👏😇
5.0
Our stay was lovely! The hotel was in a quiet setting, the hotel was clean, the staff friendly, and the breakfast was very good every morning. Our only complaint was there were very few handicap parking spots and they were not monitored so people without tags were parked there.
3.0
The front desk lady was not friendly. The breakfast was not the best. The rooms could be cleaner and updated.
5.0
The room was wet on the floors when we arrived. There were no pillows in the living room at all? Very odd for a Suite. The shower was okay, the lack of gluten free options for breakfast will keep us from returning unfortunately. My daughted couldnt eat most options available. The pool was also much too cold.
2.0
The staff was friendly, however, the cleanliness of the hotel was poor. The lobby was well kept but it ended there. Our room smelt like spoiled food as soon as we walked in. We ended up buying Febreze to cover it up as best as possible. The carpet in the room had not been vacuumed, there were gobs of hair on the bathroom floor and the comforter smelt so badly of body odor, we had to remove it. I have stayed in the area for the Boston Marathon for the past 9 years (different hotel every year but similar/same cost) and this is the only hotel I will be sure to never return to.
4.0
Receptionist was great very friendly. Pool was cold though and area around is freezing. Room was little dirty here in there mainly in bathroom. But overall suite was nice. We did have to ask for sheets for pull out and extra towels since 6 of us and was only supplied for 2. Bust fast service getting what we needed food and shopping with minutes.
5.0
Perfect stay! Was very impressed with the kitchenette in our room. Included microwave, stove top, full fridge and freezer. Very spacious room! Pool was great for the kids. Overall we would stay every time here & highly recommend!
10.0
Nice staff and clean. Great breakfast.
2.0
The front desk was horrible. My husband and two kids were allowed to check in. They said his last name is different than mine
6.0
Very clean . But pool was not heated. Too cold
10.0
Friendly staff and clean room!
8.0
Clean and the large room. Good breakfast. Very nice workout room. Only thing missing was pool towels.
10.0
Second time staying here with family. Excellent check in quality. Great suite. Plenty of room!
10.0
Easy to find and close to freeway
10.0
This is an excellent property. Breakfast was really well done, staff was very professional. Everything was very clean.
3.0
Nice hotel with breakfast. Took forever for hot water but I think they were in the middle of upgrading the system. We would try again.
2.0
Not what you expect with a Homewood Suites
5.0
They have an excellent breakfast selection and the crew was awesome at keeping up with stock and cleanliness of the area. Thank you. Will definitely be coming back
3.0
The room and facilities were a little worn. Needs an update. Suite doors didn't close, bathroom lock missing, shampoo containers partially installed. Just needs an all around refresh! But staff was super nice and helpful.
5.0
Everything was great
4.0
Sofa bed and the service is good
1.0
Nasty once we got to the room dishwasher had dirty dishes , blood on rug and sheets ,dirty shower curtain. Called to change room and they said they changed my room 3 times which was a lie but it’s whatever I will never go back there.
1.0
The smell in the hallways and rooms was really disgusting. People were constantly cooking in the rooms some kind of seafood.
The chairs, coach and carpets were very dirty. In fact, there was a big red stain on the carpet next to the bed.
1.0
We arrived at the hotel ahead of check-in and the front desk found a room that was available. That was where the positive experience ended. We booked a King suit with a kitchenette. There was a broken cabinet door and food splatter on stove's back splash. Both upholstered dinette chairs were heavily stained. The sofa bed's mattress had a huge stain on it and did not have a mattress cover. The spare blanket appeared old and worn and not freshly laundered and they only provided one extra pillow for the sofa bed. I expected a little more for over $300/night.
3.0
No complaints. We were there for 4 days to explore Salem. Staff was friendly. Hotel was accommodating. I would stay again!
1.0
The carpet is very dated and dirty. The floors were disgusting, especially by the elevators and hallway carpets seemed never vacuumed. The place just needs some attention. Even the grounds had trash and hadn’t been well kept. Housekeeping was not good…
3.0
Excellent, except that the indoor pool was closed and my husband and I brought our swimsuits and did not know that the pool was closed
4.0
Rooms were nice and staff was friendly but some stains on the floor and underneath cushions. Nothing terrible and what to expect from a place that allows animals. Many things to do in town or within a short drive.
5.0
Great place to stay !
3.0
Electricity went out for half the morning. Limited hot water or none at all and shower wouldnt drain.
1.0
I chose to stay here because of it's location to Boston and the Franklin Zoo. We only needed one night. Unfortunately, the pool was closed because of water testing from prior in the day. Also the water in the shower never reached a beyond tepid or even warm level to accommodate a shower. I chose to just wash my hair under the tub faucet because that's all I could stand. It was freezing to the touch. So, to not have pool access with the kids and a freezing shower at almost 250 a night I'm disappointed.
2.0
Room smelled very strongly of grilled fish, toilet was clogged, shower looked dirty. We were eventually given a different room
1.0
Proximity was good. Water was dirty and I was given excuses and no apology. There were families living in the hotel and many times there were certain items that were taken and there were no additional items available to other guests. I would not stay there again.
1.0
When we checked in, the front desk staff seemed ambivalent to welcoming us. There was a smoke/ fire incident in one room , and the staff appeared to keep on going, no evacuation, no urgency, even telling guests we could go back to our rooms before the fire department arrived. Our bathroom sink was extremely slow to drain in one room, and the same with the tub in the other room we had.
Those are not items to overlook. Disappointing. Will not stay there again.
2.0
Rooms were spacious and staff very friendly, accomodating and helpful. Pool was perfect for kids. Perfect spot for overnight stay.
My only complaint was that housekeeping had not emptied the dishwasher from the prior guest. So the cabinets were empty and we thought there were no dishes or glasses until my son happened to open the dishwasher the morning we checked out.
1.0
I honestly would have given this hotel 5 stars if it wasn’t for the absolute putrid smell inside the hallways and rooms. It was a good location, nice staff, nice pool, decent breakfast and the rooms were decently cleaned and they LOOKED nice but the smell was absolutely unacceptable I can’t believe they would even let people stay in a place that smelled like that. I know it’s tempting to ignore the bad reviews and be hopeful about the good ones but please don’t take the chance on this one, it was not worth it to save a few $$ having to stay under these conditions. I’m not even a hotel snob I am very laid back about a lot of things but this was just unacceptable.
5.0
Close to the shopping mall and in a quiet area
5.0
Easy great check in! Stephanie was very plesant! Room was very clean!!
4.0
is was okay
FAQs
How much does this hotel cost compared to others in Burlington?
The average price for a rental in Burlington is $159 per night. This rental is $14 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Homewood Suites by Hilton Boston\/Billerica. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Homewood Suites by Hilton Boston\/Billerica. Enjoy the water!
Is Homewood Suites by Hilton Boston\/Billerica pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Homewood Suites by Hilton Boston\/Billerica?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and laundry.
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