The place is not the worst. The staff was just ok, they weren’t bad but at the same time they didn’t make me feel welcomed. The room overall is clean, but the carpet smelled a little. Maybe that was because the air conditioner wasn’t on, once we turn up the air conditioning, the smell was gone. My 12 yr old normally takes the pull out bed, but this one was so uncomfortable she had to sleep on the couch as is. Courtyard is normally pretty good, maybe they just overlooked on this room. The king sized bed was comfortable.

It was very comfortable, and the staff was very friendly

What a lovely hotel. Beautiful lobby and lovely outside sitting area that we unfortunately couldn’t use because of rain. The breakfast in the lobby at the Bistro was excellent. Highly recommended.

Very nice stay. I do miss the daily room cleaning. Here it is every other day. The hotel beds are very comfortable. Entry way and out door areas are spacious and pleasant.

We had a wonderful stay at the hotel. The staff are friendly, engaging, and helpful when it comes to addressing any guest concerns. For example, my partner is disabled, and they were able to help us with all that we needed to make sure my partner was comfortable. It’s difficult to find good accommodations even in places that are ADA compliant. However, at this hotel, the staff went above, and beyond expectation to make sure that we were comfortable

Staff very friendly but there was a slight smell of a cleaning product I think that was bothersome

Hotel was very nice and clean. The bar food for dinner was awesome - kids and I were too tired to go out and what a surprise. Pool is tiny so we didn’t bother but overall a really nice stay.

Clean room, friendly staff. Clean overall facility. The downside: I was told my room would not be cleaned during my stay because I was only going to be there 2 nights. I’ve never heard such a thing. Garbage piles up and towels need replacing. So I went to the front desk for towels on day 2. No big deal but still odd. The second downside, the breakfast was bad. Eggs practically raw. Uncooked and it cost 15.00 for undercooked eggs, burnt potatoes and a couple of small pieces of burnt bacon and dry toast, no jelly or butter given. French toast however was very good. Last thing, practically all rooms are connecting rooms. I noticed my deadbolt was undone and when I fiddled with it to lock it, (it wouldn’t lock, it was busted) I heard the neighbor yell out (twice) wrong room!! I wasn’t trying to enter, I was trying to prevent entry to my room. So I called down and said I needed a non connecting room and they accommodated. So they fixed that issue. Overall not bad. It’s extremely clean and the front desk and Starbucks staff is great and friendly, and you can’t beat that.

The property was nice and clean. The staff were very helpful always making sure we had what we needed and going above and beyond. You have to request for housekeeping which I thought was good, gives me peace of mind with my belongings in the room. I would stay again and I would recommend to others

This hotel was great. It was very clean and the staff helpful and very friendly.

Very helpful staff and well maintained property

Great spot!

A nice, clean and well appointed hotel. The staff were very friendly and helpful. My only quibble is that the hotel is a decent distance from most points of interest (not really walking distance to the colleges or dining). Other than that, and it is a minor issue, I would not hesitate to recommend this hotel.

Serviceable

Its a very convienent to UMASS

Rooms were clean and comfy. Staff was helpful and friendly.

Great location. Clean rooms and bathroom. Nice staff

We booked the Marriott through Expedia and stayed in Amherst while my daughter successfully defended her PhD thesis in hydrology. She’s a doctor now and it was really important for her to have a comfortable, quiet well appointed and clean place to stay. This is where the smart people stay when visiting Amherst.

Comfortable and pleasant.

Great place to stay. Very clean and convenient to every thing.

Clean, super comfortable bed, and nice staff.

Great stay. Gluten free breakfast options much appreciated!

The staff were friendly and helpful. The breakfast options an added plus. The love seat in our room was not useful for sitting as the back is bowed out. The mattress was very firm. The pool and hot tub worked well, the gym was well equipped.

Clean, quiet and convenient. Great place to stay.

Terrible experience. We booked this expensive hotel specifically because it has an indoor pool and hot tub. We were in Amherst for a Thanksgiving family gathering. Though we live nearby we thought it would be fun to treat ourselves to a night in a nice hotel. Our two year old loves swimming pools and Mom and Dad like hot tubs. Upon checking in I was informed the hot tub was "broken." Strike one. Then we were given the key card to what turned out to be an occupied room. Fortunately the occupant was not in the room when we entered it. Strike two. The sullen desk clerk had misread the room number. Once we got into the room we changed and headed for the pool. Our key card would not open the door to the pool area. Another trip to the front desk and another sullen employee we tore away from his phone, who managed to open the door. Our little one headed right into the pool and then backed out with a unhappy squeal. The water was brutally cold. Far too cold to enjoy the pool. I am surprised there weren't penguins and ice floes. Strike three. An utter waste of money. And an hour of trying to cheer up a two year old who didn't understand why Daddy couldn't make the pool warm. Marriott doesn't give a damn. My last stay in a Marriott owned property. They are overpriced, glorified Motel 6's. It appears to me from the reviews that this property has declined considerably in the past few years.

The gym didn’t seem to be serviced very often. Ran out of gym towels and the container of wipes was empty the whole time. Otherwise, gym was fine, as was the stay.

Convenient location. Healthy breakfast choices would be nice

Tub has staining felt dirt

It was only for one night but it was clean enough and friendly

Location is excellent for visiting UMass. Everything was clean. Staff was nice. Breakfast is included but is just ok.

Restaurant, housekeeping still in full-on covid-era rules.

Great hotel