Location is great

Blood/urine stains on the bedding. My wife and I also found blood on the TV stand and one of the lamp shades, Sheets didn't fit the mattress with a half dozen tiny pillows, no housekeeping during the entire stay, we found long black hair in the "clean" towels. Toilet and tissue paper is so thin you need 6 layers to not see through it. Etc. etc .. would not stay at the oaks hotel ever again.

the fallsview from our room was beautiful

i booked on booking.com upon my arrival check in we were given our room and keys we proceeded to the room on the 9th floor opened the room door and I was disgusted. the curtains were broken, the bathtub was so small it could barely fit one person and it was dirty, the bathroom ceiling was mouldy and falling apart, very outdated and old looking, both queen beds were so loud and squeaky sitting on the edge of the bed, it felt like a cheap 60 dollar hotel room and the towels were old and rough nothing you would want to use on your body, we went downstairs and complained and the manager gave us a room on the 11th floor which was much better, with the exception of the broken toilet that wouldn’t stop running water the whole night. called front desk for maintenance and they came up said they toilet was fine after a half hour it started again loud and annoying so we just shut the bathroom door to somewhat block the noice so we could sleep. but the full experience wasn’t a nice start. and even more sad is that I have stayed here multiple times and never saw a room as disgusting as the first room they offered me. i will not be going back here again and I will make my next visit to the Marriott which is a much better experience with top notch cleanliness. this hotel I would not recommend.

The location was great

We booked the wrong date by accident we went with a newborn a 6 year old they would not hear us out about why the mistake was made They offered us to stay at a very high price they did not take in to consideration that we drive for 3 hrs we had a crying newborn a six year old that was tired. We had to book a room infront of them for less

Convenient location, front staff were very helpful and pleasant

No windows to open for fresh air, ac wasn’t working, It was an accessible room which is awesome but wasn’t what we ordered, don’t find out until later in the night so it wasn’t an option to move. It felt tired, there was nothing uplifting about the room.

Quick check in

The rooms / hallways are a mission to walk no elevator/stairs close by!!! The rooms were dirty, had holes in the walls, window wide open no screen!! Shower Soo narrow!! The floors in the room / hallways were dirty smelt grungy and looked grungy

the view Niagara Falls

Ubicación excelente cerca de las principales atracciones

Todo bien

Didn't get to experience any of the hotel.

Got a call hours before we were to arrive telling us that they were overbooked and shifting us to another hotel. Not much we could do about it since we were already in New York. Not like we could turn around at that point.