We like the shower..

The sidewalks were nasty, the elevator was nasty, and sounded like it was on its last leg making a noise. One of the rooms had a hot wire burning smell to it, went to front desk she said she would call the owner, but still could not get anyone to investigate it. Phone in the room we stayed in was dead, did not work, we tried it. one room had holes in the walls, cobwebs have not been swept down from the ceiling, the rooms needed some tender loving care, the rooms looked so tired and worn out. The ice machine on floor number five was tore up had to go to the 7th floor to get ice just a lot of things that needed up kept a little better.... I have decided coming back to the smokies that I will not be coming back to this hotel unless they make some remodeling changes....

Nothing

Old , terrible noise on elevator, room phone didn't work, under construction work areas, TV remote didn't work. No smart tvs . Pool too much chlorine. The front desk clerk is not friendly at all. And required at 50 dollar deposit and said they are only doing a hold on it. Someone threw ice cream on my car. Don't waste your money. Pool is very little and only 5 feet deep.

The staff are great. They are on process of updating rooms. Will stay again!

Better lights.

I liked the pool and the location was just amazing from my room I could I watch the Ferris wheel for hours such a great location

Staff wasn’t the nicest and my rooms drawer was rotted could have cleaned a little better

Rooms were filthy beds still had food on sheets from last occupants, fridge still had food from last occupants hair all over bathroom floor and shower

this place is a dump

Everything was very clean.

There wasn’t enough parking

It had a front view to the Island in Pigeon Forge.

I wish it had a jacuzzi.

The location was OK. Close to a lot of entertainment. Other than that there was nothing good about the place.

Room was outdated, dirty and the bed was not comfortable. The couch looked like they got it out of the trash. The upstairs bath leaked dirty water into the shower in our room. I would not stay here again.

The drive there was amazing. When arriving and going to our room, the elevator was scary. It shook so bad the lady on with us pushed our kids off then we all jumped off before the door closed, feeling like it was going to fall.

The hotel needed updated and our room was horrible. You should not allow this hotel to be on Booking.com. It makes you look read bad. Stove didn't work, handles on cabinets and dressers were gone, under kitchen sink was horrifying (old smashed Dr. Pepper Cans, bottles of chemicals that had corroded over and out of bottles, mouse poop, and broken boards), pressure in shower was one stream, and the floors were extremely dirty, phone in room had no cord. Beds were comfortable though. The elevator was scary so we, with 5 children took the 8 flight of stairs most of the time.

Location

It was run down and the rooms weren’t clean

Nice rooms and close to the island

Not enough parking close to the rooms

It was really nice

I liked everything about it

Nothing

Everything else. Room was apparently under renovation and managers said he didn't have to disclose that to us before booking and was unfinished, has popcorn asbestos ceiling, 2 jets in a "new" hot tub didn't work, outlets were sunken in, heater didn't work and was damaged, no mirror or light in hall sink area, dirt and debris all over room, filthy bedspreads, no breakfast, rickety elevator, dim lighting, small pool, very unhelpful management who laughed at our concerns and asking for a refund he said "you're funny. ".

Nothing

The receptionist at the desk was not friendly, acted like I was inconveniencing her just being there. There were broken appliance sitting outside, construction materials scattered and trash all over the parking lot. No effort at all is shown to tidy anything up. The room smelled and the air filters were black and dirty. My son took a shower once we got in the room and within a few minutes of being out had the bottom of his feet covered in black filth from the floors in the room. The room phone was inoperable, we found dirt, trash and even a shirt left by the previous guests. The pool water was cloudy and questionable. We were so disgusted that we checked out shortly after discovering our son’s feet covered in dirt from the room floors. The same receptionist did not apologize and did not act surprised and offered nothing other than the fact she couldn’t give a refund.

Very nice view of the mountains from the balcony. Close to the Island, but far to walk to it. Three king beds were nice

There was no shampoo in the room, only two bars of soap. There is NO breakfast, only coffee. The beds were harder than I am used to. The ceiling lighting was harsh flourescent.

NOTHING WE DIDN'T STAY IT WAS DISGUSTING. THERE WAS MISSING LIGHT FIXTURES, DIRTY LINENS, TRASH BAGS PILED IN THE HALLWAYS OUTSIDE TRASH RECEPTACLES AND IN THE PARKING LOT. THIS PROPERTY SHOULDN'T EVEN BE OPEN FOR RENTING ROOMS.

EVERYTHING! THIS PLACE SHOULDNT BE OPEN AT ALL!

There is slow construction going on and the parking is terrible. Have to park " across the street" while 3 construction dumpers take up 4 parking spots. There is construction debree all over blocking the way. Needs a good painting everywhere!

Very convenient location ! Our room was clean ,The bed was comfortable as was the couch and chairs .Our king room was well worth the price .The afternoon office young lady was SO sweet and helpful as was the young man on days. I've stayed here several times and will continue to . Parking was convenient . My husband said he wants to ask for the same room next time ,

Can't think of anything.

The deluxe king suite with the jacuzzi tub was updated nice and spacious

I stay here often and really like the property for the location space and price is amazing

Room was gross. Couch was crunch and everything was dirty! Bathroom shower was recently re-done.

Elevator stunk and was scary

Upon check in,were not give the room we had reserved and for that room it was a additional $169. Extra, to have a balcony and reservation said it was included,then give us a room that had been already taken so had to carry luggage back down to office a 3rd time, then finally got the room after additional cost and all kinds of confusion, then at night lots of weird activity and people walking all around the location.. But made do. Sorry but what I did like was convenient location.

Previous explained, ah and pool was dirty and was not balanced ph wise which was main reason to stay was for the indoor pool.

Nothing

Cleanliness was poor, pool closed and cock roaches

Everything

The bed was a little uncomfortable but we only stayed 2 nights and I can’t live with that

Location was great. Sadly, that's the ONLY thing that was.

Room was NOT clean. The couch was so nasty we refused to sit on it. Swimming pool was open when we checked in. 10 mins later they had a sign up it was closed. Floors in room were extremely sticky. Very very poorly run establishment. Would not recommend to my worst enemy.

The only thing that was good was the location near the Island.

Mold throughout rooms, couch was full of mold and bed was broken and was unusable. The smell was disgusting and I had to light a candle the whole time.

Location was great. Close to everything.

We were on the first floor and every morning at 4:30 AM the trash company came and picked up the huge metal dumpster and slamming it back down—waking us up each night. The exterior door handle was broken. Thin walls.

The above will advise.

The door had a gap in the bottom. Can hear everything around you. The dumpster is too close to the rooms. It awakes you when the company comes to pick it up.

Room was a disaster. The tv remote in the front room did not work, so couldn't watch that tv. The light in the area where the sink was, was hanging down, didn't work. One of the lights besides the bed was completely gone, but the holes were still there. The couch in the front room looked like it was from the 1960's and was nasty. The room smelled like someone has smoked a pack of cigarettes in it, even though there are No Smoking signs posted everywhere.

Price was amazing I’d like to have the same room every stay!!

Did Notice a few cock roaches in the room but still very pleased with the stay and room size. I will be back for sure

The place was OK but wasn't clean. The corners were dirty and there was hair all over and stained towels

Location

I’m a good location

Our door key did not work we had to get a master key every time we came back to room to get in. The light in one of the rooms in the suite did not work