It was only a 10 minute walk to the city centre and room was clean, the one member of staff was friendly.

The room was really noisy.

The manager was very helpful and helped us get bikes for our stay. Close to a lot of restaurants and hotels. Easy to get around by bikes.

Walking distance to historical center.

This hotel is a joke. One of the worse hotel I have been for these 5 reasons: 1/ NOBODY there to welcome us when we checked-in after 17h and NO air-conditioner. The pictures in the website DOES NOT reflect the reality for the room 20 that we booked. 2/they did not inform during the booking that our room had NO direct windows. In fact happen there was roof-top small windows with NO curtain. We learned the next day when we complained that there was a stick in the room with open the roof window. And what it it is raining and we want to breath ? Consequently it was suffocating under hot season and we had to use noisy oldish fan all night. Very good serenade for our baby. Seems that they expect guests to wake up with the sun LOL like chicken. This hotel selling room 20 with no accessible window for almost 200€ is cheating people ! When we complained, they replied ¨what do you expect from 2 stars hotel ? We only have 13 rooms and it does not justify full time 24h reception. ¨ 3/ Since there is nobody after 17h, they leave a printed notice and your key are in front desk. The name of the wifi was even not the good one. 4/ receptionist behavior, The young blond lady receptionist was not professional at all and does not understand Hospitality business standard ! The way she answered was disrespectful. 5/breakfast quality for 12€ is a rip-off. We went outside. Basically, this hotel is overpriced for poor customer service.

Great location. The young girl at the front desk at check out was friendly. The beds are comfy.

There was construction or renovations happening in the building right near our room pretty early in the morning. This wasn't mentioned to us before we arrived and was pretty frustrating to wake up to. The showers are extremely slippery you need to be super careful in there. There is no floor mat.

Staff were helpfull,

We were right opposite reception desk. Light shone in under, over and threw the door. Badly fitted doors, you could hear every footstep from rooms above ours, far tok noisey to sleep, would not recommend, would not stay again sorry.

Central to town. The free parking wasn't too far away. Beds very comfortable

Our double room was a little shabby however the kids twin room was ok.

Spacious room, clean, fairly modern, only a short walk to the centre of Bruges. Friendly and helpful staff

the manager and staff were excellent

Good location. Did not include parking, but there was free street parking a 7 min walk away

Close to where we needed to be

Just as we needed warm and comfortable

The hotel is located around 10-15 min walking of the Markt and the area is really quiet. The rooms was big and comfortable, and enough storage for longer stays. The self checkin was easy and the staff nice and helpful. The breakfast was standard, had all the classic options, everything fresh and warm.

There is no lift available and the stair steps are quite small, might be a bit difficult for those with big luggage.

The bed was very comfortable; the breakfast perfectly adequate for the price paid. The bathroom was clean with the shower powerful. The location was about 15 minutes walk from the centre of Bruges

We were given rooms 4 and 5 which were next to the front door which disturbed us when guests entered. The radiators were dusty and paintwork in the bedroom chipped. This gave a tired look to the room.

Clean, close to centre, comfy bed and friendly staff

Can be noisy in the morning if you sleep downstairs

Nice and close to the city centre Shower very good

Stale smell when first entering roo.

The location of the hotel

It was adverted with a Nice bathroom, we even took the more expensive room and we did not get a nice bathroom but a outdated one, with a bath and shower in in 1, even the bathmats had stains in them. The room was not clean, dust in the corners and on the surfaces, overall bad experience with this room.

It has charme, everything really nice, tidy and clean.

the service, the location and great bed

nothing to complain about

Location was really good.

No parking at the hotel, breakfast was expensive for what they offer,