Jardines y limpieza

Falta de mantenimiento habitaciones y restaurante

Excelente atencion

Las instalaciones

Todo

Nada

Las instalaciones, cama muy amplia y cómoda, la alberca climatizada, muy buena señal de WIFI

Personal del hotel me ofreció tour por la ciudad (no muy recomendable) muy insistente y pidiendo que no lo comentáramos en recepción

Si, pero se me hizo muy caro y pago adicional del estacionamiento. No estoy de acuerdo, debe ser servicio del hotel

El pago extra del estacionamiento

Bonito lugar, a mi parecer, le falta mantenimiento

El personal del turno nocturno, estaba enojado o no le gusta su trabajo

La alberca es muy bonita el tobogán lo disfrutamos mucho, el área de jardines muy acogedora, el valet parking muy comodo!!!

Que no había secadora de pelo!!!

La ubicación es muy buena

La habitación que nos asignaron es prácticamente al fondo del hotel, viaje con mi esposa embarazada y una pequeña y subir 3 pisos (no hay elevador en esta área) fue complicado, la facturación también fue complicada

Location and food

I reserved for a delux king and front desk agent gave me a just a king room, the next day I asked to another agent and confirmed that I got a less price room and move me to another room. New room had blood stains in pillows hair dryer was not working.

The friendly staff and service

Pool was nice

The restaurant was closed, the bar was closed. No shop to buy a snack or drink etc

Great location

All good.

staff was very friendly, property kept clean, pool is really nice.

my standard room looked very dated and bathroom sink had cracks. tv was not working well, and the wifi was weak. We had breakfast at the property’s restaurant and that was awful, service was very slow, when our plates arrived, our food was completely cold; not the best experience.

Facilities are good

The check-in was really bad, they couldn't confirm my payment and they retained me in the reception for a long time, they retained again the paid price on my credit card and release it in the next day

Did not have breakfast.. paid $5 for a medium coffee

The service. The cleanliness

The room was exceptionally clean with a very comfortable bed

We initially booked a different room however ended up in building next to the main hotel

The lobby area.

I booked 9 nights in Mex, only 1 night with booking and definitely the worst stay. I think that Booking need to be more responsible with the photos and star showed. This property one day, probably, many years ago was 5 stars and was as the photos shares. Now could be a 2 stars. Lack of maintenance everywhere and cleaning. In the room one of reading lamps were missing, hair dryer doesn’t work, towels old and with holes, and old phone, we need to asked for more pillows because they were old too. really very very very far away of what we expected from the photos Booking shared and the stars gave to this property. We left the luggage and went out immediately because we don’t want to stay here, came after dinner and left very early in the morning, because was completely uncomfortable for us. The staff is friendly but need training too.

Location and staff was nice

Not very clean, very outdated room, the place is amazing but requires more love, be more clean, painted and more warm in terms of landscaping and exterior, carpets dirty hall dirty and smoking smell.

it was a wonderful place with excellent staff

distance was a bit far from the Centro