the breakfast was excellent and very good value for money ,the staff are lovely

i did not like the location of my room down a very narrow corridor .It felt very claustrophobic. i was worried if there was a fire and i wound not be able to get out , however i was near the fire exit The room was obviously in an old part of the hotel as the floor was very slopy , although this cannot be helped . The food at lunch time was poor quality and had a horrible sauce over the salad

We stayed overnight after a wedding. Staff were friendly and room was spacious and clean. Breakfast really good value.

A little bit tricky to get all our stuff to family room as there are a lot of stairs but we managed.

Good bedroom - no. 7. Pleasant dining room.

After ordering there was a 45 minute wait for evening meal and breakfast to arrive. Too long!

Good location on the high street with plenty of parking to rear. Was quite even in our room at the front. Comfortable bed and good size room. Really nice and big towels Staff really friendly and helpful, special shout out to Jurgen.

Room smelt of smoke. Staff tried to help with air fresheners but it lingered. When manager Daryl cam in on Sunday, he apologised personally and gave us free breakfast and discount. It’s not their fault that previous occupant smoked in room, i hope they are made to pay the cleaning supplement and maybe get banned!!

clean

The Wi-Fi didn’t work and there was no one to help

Staff are friendly location is good rooms are good sized with comfortable beds house keeping staf we're so polite and happy to help

close to amenities

no lift, stair were hard for OAP

Great location - in the centre of Alton Clean, spacious room Comfortable beds Helpful staff

A very long wait for breakfast Probably not enough staff Very dark room - little natural light from the window and the view non existent

Ideal location and car parking good, lovely rooms & Comfortable beds, clean rooms and Food was good

It was obvious there was a staff shortage !!! we felt so sorry for the young girl in the dining area, having to apologise for waiting for breakfasts etc. She was so polite and was rushed off her feet. Also it stated hairdryers in rooms but none in our room.

All pretty good and staff are excellent!

More choices on the menu

The Swann is an old hotel with bags of character bang in the middle of town. The staff are friendly and very helpful . Our room, number 10, was at the back of the hotel and was well presented and clean. Nice comfortable bed. We would stay there again

No room service. Not ordinarily a problem but as we were baby sitting a troubled baby we didn't think it appropriate to use the restaurant. However there's a Pizza Express across the road so we phoned in an order and went and collected it.

staff couldnt be mor e helpful

suited us

Check in was ridiculous, we really thought we was on a hidden camera! No one available to check us in to start with, then a ‘manager’ arrived, he couldn’t even use the check in system correctly! We were given a key for room 7, and told to go up the stairs, we took our suitcase up the stairs, only to find there was no room 7! Back down stairs, and he changed the key for room 30, carry the suitcase up the stairs again, this time, we found the room, went in, only to find this room had no electricity, and no towels! Back downstairs, the ‘manager’ was now in a complete panic, and passed us over to someone else. She apologised, and said she’d put us in room 43, then gave us key 42! When I questioned this, she said that she’d been busy! So busy she couldn’t tell 42 from 43 on the key fob! Eventually, we made it into our room, only to find ONE towel between us. We asked for a couple of extra towels, and were told that they hadn’t been delivered as yet, ( 3.30 pm)! There were a few other niggles with our stay, but in general, we were glad to check out!

The location is perfect for what we wanted. The room was in general very nice.

Some of the Staff were very unprofessional, bordering on being rude at times. Bar closed early on New Year's Eve, and New Year's Day, and we were not pre warned of this on arrival. TV was switched off before 12 on NYE therefore we didn't know when it was officially midnight, and unlike when we were there the previous year we were unable to watch the London fireworks in the bar, so went back to our room. We informed shortly after arrival that the toilet seats in both rooms needed securing, but nothing was done about it, and it was actually quite dangerous. Very disappointed as my wife and I had such a lovely time the previous year, so friends came with us this time and it was no where near as good.

location to family

no soy milk at breakfast no white bread at breakfast

The breakfast, although black pudding missing though on menu.

everything was just below par with a real can’t be bothered attitude. Some proper management could really make a difference. Soap dispensers empty, lack of coffee, extractor not working, wallpaper coming away. Then there is the dinner. NO. This chef can’t even cook cabbage.

Good town centre location, friendly helpful staff, good menu food nicely cooked and served hot.