The view and the location

No heaters, too cold. Hot water not operating at optimum

Best staff and breakfast was superb

The location is near the Gregory lake is nice. The breakfast was ok.

It was our worst night in Sri Lanka. The room was damp and we even had mold on our totally wet bedsheets. With the staff we couldn’t communicate because they couldn’t speak a word English. Before the stay we asked the owner through What’s App/ Booking about some activities we could do and he said we can discuss and arrange when we are at the hotel. He never showed up and when we asked via WhatsApp he just send us a driver without telling us what we’ll visit. The Tea Factory we were sent to was closed and the driver also couldn’t speak English (not a single word!!). After that we arranged something else by ourselves.

The owner and his assistant Udaya were both lovely and so helpful. The owner went out of his way to get me vegan breakfast and Udaya showed me around some sights near Nuwara Eliya.

Location, facilities, People. Owner is very helpful. He helped us a lot in planning travel

Size of room

Udaya was a perfect host.

Chandrana, our host was so thoughtful and helpful. He offered us dinner and took good care of every need we have. The location of the property is also nice. The view is amazing.

Rooms were dusty and the carpets were dirty. Rooms overall could use an upgrade of furnishings. Bathroom is really small.

The view was 10/10

Unfortunately everything was pretty disappointing. Started with check in. We were greeted by a nice lady that didn't speak almost any English. This led to a lot of surprises. For example, the bathroom sink only works if you also open the shower. This means you inevitably get wet at inopportune times. It was frigid in the room, and the bed didn't have a sheet at all (only a blanket that was clearly not washed). We later found out they can't provide heaters to the top rooms due to being a fire hazard (made out of wood). The view was amazing, but the windows weren't properly covered by curtains or even just some paper so people below couldn't see you... oh and the bed was the most uncomfortable I've ever slept in. There was no hot water in the morning, so couldn't shower (again, it was frigid cold so not willing to take a cold shower).  The breakfast was promising, but since no one properly checked us in we couldn't tell them we're vegetarian and we were served sausages.  I'm shocked by the amount of 10 star reviews I see here, mentioning the great value. These are almost entirely from locals so I can only imagine there's different standards and maybe cheaper pricing for locals. This was one of the pricier stays of our 2 week trip and by far the worst.