Nice home

We reserved this house for my daughter’s graduation. The home was very clean and worked well for our family. We had eight people in our group but the home was only stocked with four towels and four plates / bowls in the kitchen. The main bedroom is missing drapes on one of the windows so the street lights and neighbors lights shine in all night. We also could not locate the fire pit in the backyard. Overall our stay was enjoyable and if we were to come back to Fullerton we would consider staying here again.

Nice house, clean and amazing people. We enjoyed staying there.

We stayed 4 days, on the morning of day 2 we realized that we had no hot water. We were never given a phone number to call, only told to message through VRBO. I did and didn’t hear back from anyone for 2 hours (7-9am). Aspen asked me to locate the hot water heater and turn it back on. My husband went outside and did so. Rain water off of the roof was pouring into the area where the hot water heater is stored, which I told her about. She told me that she sent her assistant out twice that day, though I never saw him, and that if we needed it turned back on again to let her know. I informed Aspen that turning it on wasn’t going to fix our issue since it had been turned back on several times. Day 3 came and we still had no hot water. I told her I felt like we deserved to be compensated for not having hot water for multiple days, she agreed and asked for our permission to send over a professional. I said that was fine. The maintenance person came that afternoon, probably around 3pm. He said the whole unit needed to be replaced and that it was due to the water coming off the roof and into the housing where the heater was stored. He said it would take about an hour to remove the old one and install the new one, then another hour for the water to heat up. He left not long after, taking the old water heater with him. He didn’t come back until 8 or 9pm. He told my husband that he drove around for several hours trying to find someone to honor the warranty. When he couldn’t find that he gave up, purchased a new one, and came back to install it. He also had to build a system to divert rain water away from the area so this wouldn’t happen in the future. Since it took some time to install all of that and heat the water we didn’t have hot water again until after 10pm, half the family was asleep at that point. The next morning was the morning when we were checking out. Aspen did send me a partial refund, 10% of our stay less the cleaning fee and taxes. I messaged her to say that I didn’t feel like this was enough considering how much of our trip was affected by this issue. I never heard from her again. I would’ve been satisfied with a refund amount of 1 day worth of our trip but I was never given the opportunity to discuss the issue with her and it appears that she now considers this matter closed. While this hot water issue is unlikely to to repeat to anyone in the future I believe it shows how the property is managed.

Best VRBO we’ve stayed in! Well maintained, great communication, and close proximity to the convention center. We will be back!

The pictures don’t do this home justice. It was so beautiful and everyone loved it. The kitchen was equipped with all the tools we needed to cook full meals. We had a small issue come up but the property owner was quick to respond and had the issue fixed very quickly as well. I would definitely recommend this property!

This was a very big trip for us as it was the first time our 1.5-year-old met her friends and family on the west coast. Aspen was very open to our needs with having friends over to say hello, and the space was absolutely exactly what we needed. We loved the big open windows, and the pool was the perfect temperature. It was an easy walk to a local park and our daughter loved taking neighborhood strolls. The beds were sooo comfy and it was great having a washer and dryer (especially with a little one). We highly recommend this space and would 100% stay here again!

We had our family coming from Brazil and we stayed at this beautiful house. The house is super clean, very beautiful decor and our family loved every bit of our stay. We had good communication and I absolutely recommend it. If you are going to Disney like we did, this is a no brainer.