Not for me. Didn’t enjoy the stay nor room. The counter staff who processed our hotel check in could have offered much better customer service. She didn’t address our questions when there were some check in hiccups, leaving us puzzled and unsure next step. We tried to seek clarification but she didnt even look like she wanted to speak to us and just processed the check-in. Service at the lounge was also so so. Disappointing experience.

When i check in, i was told that an upgrade was given. i enquire about the sofa bed that i wanted for my child and was told that it is in the upgraded room too. So i was not happy when i went into the bigger room and found there was only has a circular sofa. When i went down to find out from reception, i was told the type of room i wanted may not be ready. i was not given an option and i think it is not fair as i checked in at 6pm, how can the room be not ready? the room given was near to lift and facing main road. i could not sleep all night as the room has poor sound proofing. i can hear people walking and talking at the aisle. the noise of the traffic made it worst. The pool was congested and playroom is just a room with few sets of toys that most kids just walk away after a glance.

Very good stuff

front desk staffs are very friendly,

Kids happy with the waterpark, parent happy with the refurbished room. Shower area a bit cramp. Unable to enjoy much the breakfast as were bumped to exec lounge due to overcrowd. But it is ok for us. Staffs were super attentive and friendly. Didnt get their names but all of them are great in their job and services. Feel safe at waterpark area as there are alot of staff watching over the area to ensure kids playing nicely. It was raining drizzly and unable to enjoy their playground.

A bag of shopping items went missing from our hotel room. Housekeeping took the bag away as seen and shown on cctv footages. Reported to the team, it was inconvenient to get thru the duty manager. I had to go down to the Reception to wait and meet with the relevant team to solve the issue. The managers and directors advised me to report to the police at the station on my own, instead of them reporting after evidences was clearly shown. I asked for compensation for my stay and the items lost. Service recovery is still on going. Stay in this hotel at your own risk

The hotel staff are incredibly friendly and accommodating, and the rooms are spacious and clean. However, slippers are not provided. On the bright side, the pool is excellent, complete with fun slides. The hotel's location is convenient, just a 10-minute walk from the Twin Towers in KLCC. Plus, there's a Starbucks within a one-minute walk from the hotel. I highly recommend this hotel.

Very friendly staffs.

Nice place

Amazing hotel in the CBD with great facilities for kids. The executive suite was very spacious and comfortable for a family of four. The club access provided parents with an area for children to have a full meal (complimentary) and activities in the evening while parents enjoy the club floor drinks/canapés. The staff at the Renaissance are fabulous! I was very impressed with Aishya in the kids club who was so kind and patient with my very shy 4 year old. Equally, I was incredibly impressed with the check in and check out process with Nazrul who was very personable, accommodating and kind. My only complaint was that the road noise from the suite facing the KL tower was loud and I found it very difficult to sleep. My children were fine as they area deep sleepers. If you’re a light sleeper then I’d request a room with a pool view instead.

We repeated stay here few times since few years back..

Some excellent reception staff. The renovation seems to be lingering.

Great hotel. Great breakfast buffet, and restaurant food. Walking distance to the Petrona Towers and Pavillion Mall, near great hangout places.

Staff were fabulous, great choices at breakfast & pool is beautiful (& big too)

Nice hotel, perfect location, friendly staff

The overall interior design is classy and the service is very good. We had a wonderful stay at this hotel and it changed the vibe of our holiday. Thank you renaissance.

Big swimming pool. Close to monorail station. Many variety of breakfasts with good quality.

Attentive and friendly staff. Excellent hotel with a wide range of facilities.

Food is not okay. The hotel is a bit old but seems it is undergoing renovation.

Food is not okay. The hotel is a bit old but seems it is undergoing renovation.

Everything was very good there was nothing that I didn’t like.

It was another pleasant stay at the Renaissance Kuala Lumpur. The staff and front desk was helpful , as well very accommodating. Definitely will consider this hotel as one of our fav when we return to KL for more holidays.

It was another pleasant stay at the Renaissance Kuala Lumpur. The staff and front desk was helpful , as well very accommodating.Definitely will consider this hotel as one of our fav when we return to KL for more holidays.

The hotel room was excellent and very comfortable and the staff were very accommodating apart from one hitch - the ground floor cafe area. We were only one of two couples in there for a lunch on one of our days. The other couple were clearly very unhappy. We also became discontented. It took half an hour for a simple meal to arrive and, when it did, it did not contain a main ingredient listed on the menu - gorgonzola. When I pointed this out, the meal was taken away for 4 to 5 minutes for the waiter to then bring it back with the same processed cheese on the meal saying there was no gorgonzola. There was also no compensation at all. I got the meal because I love gorgonzola! Very disappointing all around. Other than that, the room service staff were excellent and the hotel clean and attractive. Only other negative - pool too cold and not enough staff on in the pool area to supply towels and locker keys. The pool toilet / shower area is also in need of a serious revamp.

Location great to visit all tourist attractions. Breakfast fantastic.

I thought the club lounge offering was very basic compared to other hotels and did not justify the brand. It felt like a 3 star hotel on this point

Decent stay for any types of staycation - family to business.

Very kind people. Excellent food. Comfortable beds and very central

Excellent club lounge service and value for money.

Excellent club lounge service and value for money.

Excellent hotel! Very close to Petronas towers and KL towers. Monorail right outside so easy to get around. Extremely helpful and friendly staff! Loved this hotel - very accommodating. The hotel feels modern and is extremely clean.

We checked in late. The staff member was very formal. We asked for late check out as our flight didn't leave before midnight the next day. She granted us check-out till 01.00pm. Later check out wasn't possible as they were fully booked. I checked online later and was still able to book rooms, so I felt she was lying. She said we weren't allowed to use the hotel facilities after check-out. I know that late check out is a service, not a given, but the overal conversation with the staff member really bothered me. Eventually we asked again the next morning and another staff member said it was no problem at all if we used the pool after check-out. I really appreciated that and it positively impacted my experience with this hotel. We had a suite with a day-bed for our 4-year old daughter. Room was recently renovated, but already things were broken. The closets doors wouldn't close properly (leaving the light on inside). The shower door wouldn't close properly, so the bathroom floor was wet. Very thin windows, so lots of traffic noise. A problem when you are a light sleeper. Breakfast is beyond perfect. Many options and very delicious. Nice pool. I missed a bar/pool with a view over the city. Very good lunch. Great location, within walking distance of the Petronas towers. Restaurant staff is extremely friendly. Lobby staff was very formal and didn't feel friendly. Not a very suitable hotel for children.