This was out first stay at the JW and it was good overall. The location is fantastic and the shower in the bathroom was great. I've stayed at many similarly priced hotels before and this one was just middle of road based on the price point. The top selling point of this hotel is easily the location.

There was way too many hidden fees that weren't listed online.

Loved it!!!

Nice place

Everything was good

Awesome!

I enjoyed staying here a lot but I guess I expected to rooms to be ALOT nicer. We stayed on the 12th floor with a city view

The property was clean, and the employees were friendless and accommodating.

There was loud construction noise coming from the floor above us from 8:30am until 5:00pm both days we were guests. When we brought it up to the front desk staff, we were told that someone in management would contact us. No one has called or emailed. On top of this, the rooms are very dated, the bedding is poor at best and the amenities are virtually nonexistent.

Hotel is very clean. Easy to walk anywhere.

One of our favorite places to stay in GR!! Nice, comfortable room. Love sitting by the river. Close to everything and a great brunch on Sunday!!!

Very nice

The best part of this hotel is the esthetics of the lobby and hallways and the shower water pressure. Noise level was doable, they have live music in the lobby, truffle fries at the bar were great. The only issue was the bed and pillows, very thin and the mattress is not the most comfortable.

I hate to write a negative review because the front desk the staff is very sweet, but this is not a 4-5 star property and not worth $600 for one night. Here is what went wrong for the little staycation we had this past Saturday: 1. (Not the fault of the hotel, but still did not help The experience) we ended up opting for a stay the same weekend as prom and a wedding. We could hear noise up and down the hallways through about 2:30 in the morning. Terrible experience. 2. The AC would not work for us until about 3 am. We were sweating like pigs the entire night. We tried to get it to come on but it just wouldn’t work for us. And when it did kick over and turn on, the power/output is very very low. If we had gone just a week prior no problem, but the temps are starting to get warmer outside, so wrong time for the AC to not kick on. 3. The bed. Oh…my…goodness. We have stayed at 200 hotels in our life and this had to be the worse bed we have ever slept on. It was like sleeping on a slab of concrete. 4. (Again…not the fault of the hotel, but it didn’t help)…. We purchased a voucher to the French bistro for breakfast. One little problem… staying at the hotel does not necessarily guarantee you a spot in the restaurant, especially while a private birthday event is taking place. We tried to get seating at 10:50 and the earliest spot they had was 12:20. By that time we were gone.the staff did give us a credit though. Just not good. barely worth $250 a night let alone $603.

Extremely professional and friendly staff. Whole facility was clean. Very accommodating. Will definitely be staying when traveling to Grand Rapids.

Very romantic and staff left an extra touch with champagne and chocolate covered strawberries. Was really nice but didn’t have a balcony. High price for the room we paid to not have one

Perfect

Great hotel, staff was awesome. Only hang up was the fact that the mobile key functionality was not working, which required us to wait in line to check in. Not the end of the world, but this was our first time we’ve tried a virtual check in. As an aside, if someone has purchased breakfast as part of the stay, I would recommend forcing a reservation at booking - give the guests first option, as we were relegated to a much earlier time than what we would have preferred, even though we booked two months ago.

It was a wonderful stay

No places to grab a simple soda or water when the Starbucks is closed . Charges you $500 a night then adds $41 a day for parking complete insanity! I most definitely won’t be back

Beautiful place

We have stayed here several times and always enjoyed ourselves! The staff is friendly and very responsive to all needs.

The steam room has a lot of mold in it. The room had a refrigerator that made a loud noise that kept us awake. Dinner was delivered cold twice ( got compted because of it so that’s ok ) the spa was ok but the person giving me my treatment gave me his life story which was not conducive to relaxing. They say it’s champagne in the spa but it’s actually cheep Prosecco. Still tasted ok though. Staff were really nice.

Great staff and location for Grand Rapids downtown river view!

Great stay

The room was very outdated and small. The orange carpet was coming up all over the room. The bed was hard and feather pillows were very flat. Shower had hair in it and overall small bathroom. Apparently need reservations for breakfast, we didn’t know ahead of time. Overall not worth the money spent

The elevators were a huge problem. Two of the 4 were completely out of order. The one we used, was making a very loud grinding noise, and shaking back and forth while we were on it with about 8 people total. Then, it wouldn’t stop. Thankfully someone in the 19th floor pressed the button to get on and we were finally able to get off. We all thought we were going to die. It just kept going up and it was terrifying. When we reported it and told the front desk, they barely apologized and didn’t seem to care. I will never return to this hotel. It is expensive and supposed to be one of the best. I will take my business across the street to the Amway Grand.

We had a great stay at the JW Marriott. The facility is extremely clean. The view from the hotel is great. The service personnel were helpful and pleasent.

Great location on the water. Excellent service!

Nice bar, lovely atrium for the elevators, quantity rooms

Good view of the river. We were walking disrnce from everything we wanted to do.

The entire stay was absolutely perfect. The food was excellent, the room was great and the staff were warm and friendly. Would highly recommend...