The carpet had three big stains on carpet, paint in bathroom was peeling, and toilet seat missing support pad.

My check in experience was just ok. Hospitality management requires your check in people at the front desk to greet people to make them feel welcome. Maybe she was having a bad day. Either way the welcome could have been a little more friendlier. The property and rooms were well kept. I would definitely stay again while visiting family in the area

The lobby and the bar area were nice. Our room was clean and comfortable. It would be nice if the air conditioner didn’t sound like a truck running through the room. Also, I do love a makeup mirror in the bathroom but ours was broken. I would stay again as it was clean and the restaurant staff were great!

Nice, basic new hotel.

Everything thing was good and I would stay again

Staff was sooooo friendly and accomodating. We will be staying there again on our next visit.

Not Hilton standards

Clean property with convenient parking

The highlight of my visit was the delicious breakfast prepared by the chef and the amazing customer service from the food and beverage manager. Highly recommend!

I was charged with parking even though on website it says parking includes, the front desk staff was not friendly.

Check in was excellent, room and bedding was clean but the shower 🚿 dirt and or mold all around the bottom.

Everything was great!

Clean friendly animal friendly

Everything was fine except the $10 parking fee just to park at the hotel. I think that is nuts.

Great

With so many hotel options, I decided on this one because of previous stays in different cities AND their warm cookie at check in. This Richmond DoubleTree sucks. Now that I have a family and traveling with kids, my lil boy is past the play pen stage but sleeps in a crib at home. I decided to ask for a crib-I placed it in comments and called the next day. The front desk staff was adamant that since Covid there are none. I decided to call back for a manager, was sent to her voicemail and to this day I have not received a return call. Later that day I decided to wait for shift change to request one. Lo and behold, the staff member not only called the same manager I left a vmail for, he also called housekeeping and called back with good news- they’ll have one at check in. Well, husband went to check in while I settled the kids for Thanksgiving at grandma’s 10 mins away. He calls and says there’s no. Crib, front desk said there hasn’t been any since Covid and was curious who said they’ll be a crib. I gave the employees name and was told he doesn’t work there. Now I’m fuming and trying to keep my composure around in laws and my children. We have 2 kids with us and one King size bed-no bueno. He calls back 20 mins to say he was told to check the room for a crib. The crib was in the room. When we got there around 9pm, the bathroom smelled like rotten eggs and the base board was separated from the wall! AND no cookie at check in or check out the next day. Plus a closed kitchen!

I would like to hear from corporate. My room was very cold and even when setting the thermostat up to 85 the room did not get warm. The telephone did not have a dial tone so I had to use my cell to call the front desk. The TV remote would not allow you to adjust the volume, so the tv coujd not be watch with out being very loud.

We need a refund; we booked this on website, paid, and when we got to hotel they told us they were all booked and we had no room. . …. And I noticed we were charged twice!!! I had called and I was told that all parties (the hotel and Hotels.com)will see that we didn’t get checked in so we wouldn’t be charged… but not so! Still waiting for this to get resolved.

Clean, comfortable accommodations with a good on-site restaurant. Would recommend.

Good

Great place withing reasonable price very close to all amenities.

DoubleTree by Hilton never disappoints . Hotel was great and front desk staff were amazing!!!

The staff at this hotel are truly amazing. Just about every person we interacted with was very helpful - Front desk, breakfast staff, shuttle drivers etc. We needed assistance during our stay and they never failed to deliver.

Great customer service at check in and very clean.

Needs better signage.

It was good

Is cleaning

Could not provide a receipt at checkout to verify that we were not charged for breakfast when we paid the " added breakfast" rate but had to still sign tickets each morning .

It was nice.

I chose this hotel because it was close to the airport and offered food and a bar nightly. I arrived to find that there was no food or bar on Sunday. Both my sink and tub dripped and the carpet was dirty.

I was impressed by the overall cleanliness of my room, in particular the bathroom

Came into to town for our daughter’s All-State Choir concert. After having had a nightmare of experience at another hotel we ended up here. The experience was total different. The breakfast service was great. Ladies were so welcoming. It was clean and welcoming.