Parking was not easily found Laundry access was dangerous Meat (old stink) left in our fridge The room was very comfortable

My code to get into my room didn’t work.

No reception to ask questions or get directions or map, no hand towels, no utensils, way overpriced, no elevator, 3rd floor room for people in their 70s!

Room location and price was good. Bed was comfortable and pillows were nice. Basic provisions were okay. I could give this an 8 if the shower hot water was better. It stayed hot for a minute or less before turning cold. A little more provisions it small kitchenette would be nice - I was slicing onions with a table knife.

Our shower was unclean and moldy. There were cobwebs. The walls were dirty and stained. The in-room coffee maker didn’t work and only decaf coffee was provided. No onsite staff to answer questions, address complaints or provide support

Laundry service is a creepy and narrow staircase into a basement that reeks of garbage. Reception was quick to answer any questions over WhatsApp but it was suggested that I just leave my card info in a draw downstairs at checkout to pay and found that the draws are filled with random stuff including room keys. Seems unsafe if everyone that’s staying has access. Not very quiet and not well cleaned. Won’t be staying again.

Perfect location and really nice staff, but maintenance and cleanliness are extremely poor. We bought disposable dishes so we wouldn't have to use theirs. White socks on the floor turned black in no time.

Lovely old building. Yes, stairs are original and steep but not a problem. Front view is of square used for parking - shame but didnt spend time looking out of the window. Great place to stay

I did what they asked to check in. The QR code did not work. The contact number did not answer. Took my money no stay.

This place is much better suited for a couple wanting a minimalist room, but not well-suited for a solo traveler. A little unsettling both from the area and the lack of other staff/service onsite

The location is great, but the room was disappointing. With no on site management. We had to ask for coffee and hand soap after we checked in. The advertised laundry room was full of garbage and had mouse droppings on the stairs down. They cleaned it up after we mentioned it but the room still smelled of trash.

The room had some small problems with cleanliness. The sheet on the bed had some marks, there was dust in the floor and the shower was not super clean. The location was great but for the price, a cleaner room was desired.

This apartment is in a superb location to explore the beautiful city of Ghent. The bed is very large, there’s a small courtyard, and a good shower. It would benefit from more attention to details - the tv isn’t tuned, there were no tea towels, soap dispensers were empty and coffee pods were already used. It could do with a little bit of an upgrade in the bathroom. All that said, it’s still a very nice place to stay. There was a problem receiving the keyless code to get in - be warned: check you have them well before arriving, and do tell Hotels customer care to send the email in their system. I hadn’t received the hotel provider’s email, but the Hotels system had it. All’s well that ends well, and I would highly recommend this place.

Our stay was not very good at the House of Edward. First, we received no codes to enter the property, and had to call 3 times to get through to someone. Once we finally reached a real person, they did send us the codes, but it took well over an hour to sort it out. The room had some nice features -- including a nice outdoor terrace, and a large comfortable bed, but it was not that clean. And, the kitchen lacked basic items such as dish towels, paper towels and a sponge. And, the shampoo dispenser in the shower was completely gone, and the conditioner dispenser was empty and didn't work anyway! We could hear people going up and down the stairs until at least 4am. And, there was a mouse that scampered across the floor when I turned on the light. Also, on Expedia, it states there is "parking available." What that translates into is a parking lot in front of the hotel that requires you pay every 5 hours outside the hours of 11pm and 9am. We were about 30 minutes late when we went to dinner, and ended up with a 40E ticket! And, if you have one of the upper floors, make sure you know there is no lift/elevator -- and the stairs are quite steep and narrow. I'd never stay here again -- I'd opt to book the Ghent River Hotel, right across the square.

Narrow, steep, winding staircase - very difficult to lug suitcases up to the room (we are over 75 years old!) top floor hand railing a bit loose which added to the risk. I dropped something under the bed and in retrieving it, found that the floor under the bed had not been swept (or maybe never was).

The location was great and the beds absolutely amazing! For that we would definitely stay again. The studio was light and spacious, could do with a more thorough clean (behind the tv!) and the kitchen amenities could be improved (we had 2 bowls, no plates, no kettle, no bin) Overall a good place and will be back. Thanks.

Was not ready at check in time, still cleaning. Had to wait over 30 minutes after check in time to get in the room. Room did not stock any toilet paper.

Your company did not communicate effectively with the hotel & we did not receive our secure registration.we spent a lot of time before we got in Not happy with your service

Liked the ground floor room and bed was comfortable. But needs some attention. Could have had a second mug in the room. Coffee machine leaks. Table needs to be replaced and outside area could use a good power wash and new chairs. Appreciated the laundry facilities however if the garbage was removed more often there would be less mice. A very scary basement!

It was oké

Good stay although the hairdryer was out of order.

We booked a studio room and were pleasantly surprised to find we had been given the room on the top floor which was like a loft apartment, with a sofa and hi-table with bar stools. The bed was comfy and the kitchenette had a good amount of kit. Great location and I liked not having to worry about keys. We would recommend

Very clean and comfortable room with a nice private terrace. Ideal locations minutes from Gravensteen and many sights/attractions in Gent. Would recommend!

Liked the room, the hands off check in check out, nice location for visiting Ghent. Steep stairs and railing needs some work.

Clean, well-appointed, good facilities. Good location.

What a wonderful little hotel! It is very close walking distance (2 minutes) to the old city center, with lots of wonderful restaurants, and an easy 5-minute walk to the tram that takes you to the train station for easy traveling around. The room itself is beautiful, and the bed is very very comfortable - especially the amazing feather pillows!! Perfect after a long day of walking! The owners were very responsive and made the self check-in and -out very convenient. We will definitely stay here again next time we’re back!

The best thing about the House of Edward was its location. Step away from the entrance are you are right in the center of Ghent's most beautiful sights.

Great place and very accommodating and responsive/helpful staff. Older building that does have charm.

The design of the studio made efficient use of the space. The finishes were excellent. The bed was very comfortable. My unit had a terrace which doubled the space of the unit. I will definitely stay at The House of Edward again. The nearby dining and shopping options are superb! There are many worthwhile attraction in Ghent and Brugge is a short train ride away. Excellent overall.

Simple check in, modern style, apple TV. Parking is 100yds away in an underground car park and is not cheap.

Value place to stay in Ghent. Nice location. Two flights of stairs to the top rooms. Entirely automated so you never see the hosts. But the access is quite easy as they send adequate instructions. As I remember it, the free version of the internet was just a tad slow even for doing basic tasks. Over all, would be pleased to stay there again if I ever get back to Ghent.

Wonderful hotel and really great service. impeccably clean with very cool modern fixtures. Staff is very nice and very helpful. We needed to keep our luggage at the hotel after check out time and they were very accommodating. I can’t say enough positive things about House of Edward. Highly recommended.