Great place for short stay..

Property was very clean and room was well thought out. It was a nice hotel with nice features. The place itself was very a bit distanced from main district, at least 20 mins from everything, but they did have a limited shuttle service and ride shares are very easy to get. The staff were good.

Pleasant stay.

The hotel itself is great but interconnection to Mercure is confusing. With the weather walking to closest mrt station 16 mins can be a drag and the hotel shuttle bus is at an interval of 45 mins. That I would say is the only downside to the hotel.

Good staff good service

Our bathroom and carpet were definitely a bit worn down, but everything else ESPECIALLY THE STAFF was excellent!!! America has much to learn from this place. 10/10 would stay again and reccomend to anyone going to Singapore.

The rooms are clean, the facilities are great and the staff are nice. The surroundings of the hotel are very nice as well, which is good for a walk and makes you able to enjoy the greens in such a compact city. Just a little bit distance from the shopping area, however several restaurants and a convenience store next to the hotel, and you wont find it a problem to find food nearby.

I was disappointed in this property. Every hotel I go to soon as you arrive you receive help with your luggage and the bellboy takes it in the hotel for you. Soon as I arrived there was no staff to be seen, I was carrying my child who was asleep and had to leave all my luggage outside and go in the hotel reception looking for staff to help bring my bags in. When checking in I was told if I register with Accor I can get free upgrades which was a lie as I got the room I booked and there was no 'upgrade'. My room was not clean everyday, just towels were changed and not all the old towels were collected. The water from the bidaai in toilet was leaking out soomuch water as well. I booked half board and the main reason for this was because I have a child and this makes it easier. When I went to the hotel restaurant for dinner I was told half board is a la carte and not buffet. I was disappointed as there was no mention of this when booking and it should have been stated as children are picky and I thought it was buffet so I can choose from many options for my child. I chose an option on a la carte for my child which she did not end up eating, had it been buffet like I had initially thought it would be, I would have tried other things to feed her. I also had no new shower cap replaced. My experience in this hotel was lower than expected and would not recommend for future bookings.

Cool

Breakfast is typical oriental not much western for being the hype of novotel its not thru the standard and thats goes to their dining restaurant also.

Great

Good stay only issue was busy times at breakfast very crowded and noisy

The fact that it had a shuttle to Orchard Road 5 minutes away and was near to the Botanical gardens and a metro station made for a happy stay. The room was excellent and restaurants and bars good too

The shuttle service to and from orchard is a plus.

Convenient, clean and safety

Manager Shazriena made my check in & check out experience a great one(She's amazing) although other staff members did not seem adequately trained or motivated to assist me and my husband when we were asking updates regarding our unpleasant situation that occured in our hotel room on our first night.

Nice environment and 15mins walk to the mall nearby. It's a nice hotel to stay.

With 33 degree temperatures a sheet rather than a doona would have been more comfortable.

Location good.Public transport good. All staff very welcoming and helpful

It was good, we like the pool, front desk personal was helpful.

Design of the hotel is great and very comfortable. The gym is 24 hours with sufficient equipment to get in good workouts, and the pools are nice as well. Staff at the front desk are polite and helpful. Don’t go to breakfast during peak hours; the tables are not kept clean and the food is not refilled quickly. The area isn’t too convenient for public transportation. Towels in the rooms were clearly old and fraying at the ends.

Staff was ver friendly and very good customer service especially shaik who served me. Will highly recommend this property.

Everything is what I expect from an excellent hotel. Front desk staff made you feel very welcome. The corridor is wide and there is a bench at the lift lobby for you to sit on whilst waiting for your lift. Minor details are very thoughtful. This was my first stay at this hotel and it has surpassed all my expectations, in a nice way.

No towel in 2nd day with staff saying ESG initiative. No slippers within, they noted upgrade but not sure what’s been upgraded. Gave me two beds when I clearly booked for single twin

Great stay! Will stay again!

Novotel does well with this property. Nice, clean , quiet room with perfect and quiet aircon, comfy bed and linen. Seven eleven, small eateries nearby and nice walk to Orchard Rd.

It would be 5 stars rate, only except that the thin paper wall noiseproofing problem. You can almost hear every move or voice of your neighbour room.

It was nice enough, but not outstanding. It was convenient enough, but not especially so. It was clean, but not remarkable. No complaints, but nothing stands out either. I probably wouldn’t ever choose to stay here again, but if I had to, I wouldn’t complain.

Very hard to hire taxi when raining.

This was is a winner! Not usually a big fan of big brand names but this one fits the bill. Need some improvements on the front desk. Hit or miss on front desk staff but try to pick the ones who look like they have been doing it for a while versus the newbies who clearly are clueless on what they are doing. Other departments have wonderful staffing. Will stay again here. Rooms were fabulous!!

Good services

Novotel was really good. Interesting is sharing some areas with wall-2-wall Mercure hotel. I was able to use both pools, whick I liked very much. If stuff not available at one hotel simply ask another one (umbrella for instance)