After check-in (which went smoothly), I entered my room and was greeted with the pungent odor of stale cigarette smoke. The mattress on the bed was thin and felt cheap, the tub was filthy and the shower handle was broken. I didn’t discover that gem until the next morning. A highlight was the hot breakfast offered. I was looking forward to this. When entering the breakfast area, there were no plates. I brought this to the attention of the person at the front desk. She looked for more but none were to be found. The juice machine was out of order and the coffee was empty. I may have stayed in worse places, but I sure can’t recall when or where.

Still haven't received my security deposit back

Came into town for concert stayed overnight. Stay was average. Could’ve been cleaner but have seen worse. No elevators

It smelled really bad of stale cigarette smoke. The carpet in the room and hallway looked and smelled like it was never cleaned. The wooden frame around the window fell apart when I opened it. The bedding smelled like mildew. blankets had cigarette burns. The pillows had yellow stains on them. I had to buy some Fabreeze to try and get some smell out, but it didn't work. And the toilet wasn't flushing. And I couldn't run the ac or heater because too much dust and dirt kept blowing out. My daughter couldn't take a bath because the tub was dirty and had shoe prints in it. I don't know how they can still be in business. It was nothing like the pictures. I am super pissed that I got charged this much for the filth that we had to sleep in.

Upon arrival, we were told that the chances of our room being ready by check in time were slim. Once we were able to finally get into our room, we realized that its cleanliness was lacking. When we left to go out for dinner, there was a note stuck to our door from aUpon arrival, we were told that the chances of our room being ready by check in time were slim. Once we were able to finally get into our room, we realized that it’s cleanliness was lacking. When we left to go out for dinner, there was a note stuck to our door from a mysterious gentleman saying that we were attractive and that he wanted us to add him on Snapchat When we were leaving, we asked the woman working at the desk in the lobby about the note and she laughed and told us she knew exactly who it was when I asked her if she gave this person our room number she laughed and said no he just assumed which we all know is a bold face lie. We did not feel safe, sleeping here our door barely locked our window, barely locked. Our toilet ran all night long.

Room had a distinct, not pleasant smell. The carpet was clearly dirty and gross. Bathroom ceiling tiles moldy. The tv in the room didn’t work but that was the least of the issues. The curtain had small holes - like moth holes. The General Manager who checked us in wasn’t familiar with the check-in process but at least discounted the room due to the non-working tv…this was the only room “clean” and available, an hour and a half after check-in time. The front desk agent thankfully gave us a full refund after our description of the unacceptable condition of the room - that’s the only reason for the 3 star rating for customer service.

Didn't like it at all. Don't waste your money. 100 deposit is asked at the front desk. The TV didn't work. Breakfast is a joke. PLEASE SAVE YOUR MONEY AND DON'T STAY HERE.

I was very upset. We were not allowed to check the room out before we got there and we got in the room smell something I went into the bathroom. The tub had all the way around where you have the stopper. There was black stuff up the side, part of the shower is inside, the ceiling in the bathroom I went to the bathroom and the bathroom and tried two times to flush the bathroom and it wouldn’t go down so I spent two times out there was blood bugs and black marks underneath the floor management. I got physically sick I was so upset it made me physically sick couldn’t get. I had to call my daughter to get another room for some reason I’m very satisfied so I had to get another room. I got reservation from you guys so I did get another room I had paid for that so I think I should be refunded for that room paid and I want to know that I wouldn’t stay there if my life depended on and I was there maybe three hours before I can get out of so yes I’m fully fully upset about it deserve I think , return my money so I can put it on my account