The mattress and pillows were uncomfortable Furniture looked old and the price was too high

I am always impressed how fresh the owners keep the Metropolitan. Service was also impeccable. Location couldn’t be better.

Nice stay and staff are friendly

This is a fantastic hotel. In London, there are three things to consider when chooding a hotel: 1) Location, 2) Comfort, 3) Price. The Como wins big-time on all three. The location is right next to Hyde Park near Picadilly, so it's a short walk to bus stops and tube stations. The room is incredibly comfortable and the bed is amazing. The price of the room is reasonable and affordable and in this case, you definitely get what you pay for.

Overall good

Great location and friendly staff

Great, stylish hotel

the stay was great and the hotel was very nice and the location is amazing and the staff vishioa & max. they are soo professional and friendly thanks

Excellent as always

good

The staff was outstanding. Rooms were spacious, clean, and modern

Excellent Service on arrival and on a continuous basis from staff. Breakfast is excellent. Rooms clean. Only noticed carpet in room a bit old but still ok

Great place, very well located, and very walkable.

We have stayed at the COMO Metropolitan London several times. The staff is friendly and helpful. The rooms are great. The location is perfect. We can’t wait to return.

Solid, decent hotel with good price and good location. Just lacks charm and character. Neither modern nor traditional, elegant British style. Functional.

Where do I begin? At check in, after a long day of travel, they have a waitress asking what you would like to drink. Beware, this is not a complimentary drink/beverage as you would expect. It is a charge. They will stop you as you exit the lobby towards your room. You have been informed! We had a brick house apartment. The lock on the door was broken and did not close. We did not realize this until we came back later that night and pushed the door open. This is not safe and a complete breach of our safety and security. The apartment did not have any heat in the dead of winter (December). They had to send up maintenance to turn on the space heaters. The rooms and entire apartment needed cleaning. There were spider webs, and dirt/debris all over the filthy floors, kitchen, you name it, it felt dirty. The restrooms are so dated and small. The shampoo/conditioner/body wash is almost like water. Thankfully we brought our own toiletries, but if you want watered down toiletries, by all means. The washing machine, was an added benefit, so we thought. Beware, there is no cold water. There is only HOT water. Your clothing may get ruined like ours. If you don't mind this, wash at your own discretion. The dryer does not dry. Hang dry using the racks provided. The elevator...unbelievable. We got stuck in the elevator on the day of checkout. The front desk said, it does a reboot sometimes?!?! Service this already. I don't know how this hotel is 5 stars. Highest 3 star at most.

I used to be a regular at Como a couple of years ago before Brexit. Although the rooms are simple, the location is great and most of all I appreciated how spotless and well-maintained it always was. I decided to give it a go again yesterday and was disappointed. The rooms are in worse shape: the tub doesn’t drain well, there’s mould around the shower stall and in the sink overflow hole. I appreciated the refreshed equipment in the gym though.

Another wonderful stay at COMO Metropolitan, great attention to detail. I had a lovely room (801) looking East towards the city - great sunrises! A superb view. Sumptuous selection in the minibar! I had excellent interactions with all the staff especially Roland Rimóczi who was incredibly helpful. I'll be back for sure.

Simply an amazing hotel! They get everything right, from the fab smelling toiletries to the quailty of the bedding, to the amount of lights in the room this hotel is perfect!

Great hotel. Great location. Would definitely stay again

This is not a five-star hotel. There were many small inconveniences throughout my stay including a broken touchpad, which is required to operate the window shades, climate control and lights. The pendant light in my room was broken, the tv stopped working abruptly midway through my stay, and the bathrooms are in dire need of a renovation. The front desk staff are attentive but uncomfortably so - everyone just stares at you if you linger in the lobby longer than a second. Meanwhile, it is almost impossible to get anyone on the phone for concierge or room service. It’s a run-of-the-mill business motel masquerading as a five star hotel. The rates are low for a reason.

Wonderful hotel with very friendly staff. Would definitely stay again. Only improvement I would suggest is to the gym - functionality of some of the equipment doesn’t work

The rooms and other facilities are slightly worn, but this is a great hotel with friendly staff and great location. The breakfast service is a mess, tried it twice, wrong orders and the staff was just not on top of things. For a 5* hotel everything needs to work.

Nice staff and service

Wonderful staff--shout out to both Robert at concierge and Roland at reception!

3 Day stay at end of Euro trip. Fantastic intake from Staff - great location - esp short walks around great parks.

The staff were superb as they are at all COMO properties. Attentive but discreet. The food was delicious. A thoroughly enjoyable stay, I'd recommend a COMO hotel anywhere

Room was amazing the views on to the park awesome. Very hot in London but the AC worked extremely well. The whole experience was brilliant

Staff were brilliant and really helpful, would definitely stay again

Breakfast needs some improvement!

The hotel is close to many sights, however; I would not stay here again. This area is not good for "normal" people. We felt a bit uncomfortable because this whole area has a lot of wealthy people. The manager corrected a problem that we brought up and I appreciated her quick response. The rooms were high tech but not one of the best rooms I have stayed in during my trips to the UK. For the price, not really worth it.

Outstanding location service and staff. Close to everything in one of the most upscale areas of London