Beds are good. Ambiance is excellent. Cleaning is very good. Bathroom door didn't close. Some maintenance is required.

Hotel was beautiful!!! Decor was antique but tasteful, staff was very friendly and food was great, I had the buffet brunch on sunday 9/17 . I’m just sad I didn’t have time to enjoy the pool or the spa.

El upgrade, el early check in y el late check out.

Excelente customer service

The rooms need updating

The hotel is surround by trees and mountain good weather.

The property is ok. The furniture linen and facilities are old and need maintenance. The staff and prices are great. The room cleaning was not too good. We found a cockroach and a spider when we arrived and we noticed that housekeeping did not sweep or mop the bedroom.

This is a wonderful hotel, beautiful gardens, great food, excellent service. It is only 50 min from Mex City and you are transported to paradise.

This is a nice feel of inner Mexico, not Cancun destination. The hotel is located in Rancho Cortes. The central building is a beautiful mansion with courtyard built in 1930s in Spanish Mexican style. Most of the hotel are one story concrete structures built around 1960-1970s. There are few buildings 3-4 stories high. The units have authentic Mexican feel, but are not renovated to Hilton or Marriott standard. The courts at the hotel are hard surface and very well maintained. The food is authentic Mexican food. Most of the staff doesn't speak English but you can always find someone who does. If you want to go outside, the best option is to order Uber. Taxis are not recommended, as you don't know who you are driving with, plus they charge you twice the Uber price because they see an English speaking tourist. We had a nice time in Cuernavaca!

The property was full of nature and very quiet.

reasonable price a bit old but very clean and beautiful gardens

Tiene acabados rústicos muy bonitos, es muy tranquilo.

Beautiful scenery, great staff and delicious food!

I did not like the distance from the reception to the suites

It beautiful staff is horrible

Great weekend away to stretch the legs with plenty of tennis! Basic rooms but comfey bed.

Muy bien para relajarse y tener unos días de descanso. No lo recomiendo para personas con problemas al caminar porque tiene pasillos empedrados e inclinados

Dirty and old room. To much noise from next rooms. But I loved the bathtub. Warm water in the pool, nice area

REception (Andres) was very helpful,thank you very much:)

El hotel está limpio y bien pero ya se ve muy viejo y descuidado, podrían hacerle algunos arreglos. El servicio en restaurante y alberca muuy lento.

Beautiful property

We’re nice

The location is beautiful, I've come here for years. Unfortunately the property has not been kept up. Particularly the guest rooms. We were on suite 110 and there has black mold on the walls. I understand the humidity and moisture levels are high but they MOST control black mold. I will need to have confirmation this issue has been addressed before booking again. The restaurant service was a bit slow and the gym needs a better weight options. Again, the location and gardens are absolutely beautiful. I hope they invest in restoring the guest rooms as I look forward to coming back.

Good place.

Cleaning staff were very nice and professional. They did their best with the conditions of the place. Temperature in the room was around 50 or colder Degrees F constantly. Heater didn't work. The rooms were so humid that there was mold growing on the walls. Walls and floor were wet with humidity. Bathroom did not have a window or exhaust fan to get rid of wet humid air when showering. Without heat in the room, it was impossible to dry out the air. Because of the cold and humidity, bedsheets and blankets were cold and damp and would not get warm even when sleeping with socks, sweatpants, and sweatshirts. We were shivering constantly and couldn't warm up. Beds had some sort of bed bugs in them that bit our legs in numerous places as we slept. (photos attached). Because the entire complex smelled of mold, our whole family experienced headaches, sore lungs, and constant coughing. This was the most uncomfortable place we've ever spent time at.

Buena experiencia la gente muy amable y todo muy limpio. Falta un poco de mantenimiento en las albercas y los colchones están incómodos.

I like the property because it has a lot of history and that makes it unique, it's well kept, needs a little maintenance details which it seems they are working on it, the surroundings are beautiful, amenities are good and plenty for people. I didn't like the walking on some of the old stones of the area to get to the main entrance and some other areas to go to your room. You have to be very careful walking or you might twist your ankle, it's just the different sizes of the stones makes it a little challenge.

Buen Lugar, Buena atención, la alberca a muy buena temperatura, las almohadas bastante duras. En general buena experiencia. Regresaría sin duda

The staff members of the hotel were very attentive and friendly.

Room needs maintenance... Bathroom in particular,

Maravillosa estancia. habitaciones cómodas, personal muy muy atento y amable. Instalaciones recreativas muy buenas. Un lugar en medio de la naturaleza bellísimo y nos encantó la alberca climatizada en medio de los árboles.

The hotel is on beautiful forested land in a gracious neighborhood of Cuernavaca. The neighborhood is up higher than the Centro, so its cooler and quiet. The hotel was clean and cleanliness and safety was emphasized in signs throughout the buildings.