The Bay was right across the street. We were there in the winter and the pool and a few surrounding businesses were closed.

Wow!! We were blown away by the facilities here and how nice and professional all the staff were. Hands down this was one of the best places we’ve stayed during our adventures and will certainly be back again.

Conveniently located in a beautiful area with outstanding accommodations. The WorldMark Birch Bay offers spacious suites at a very fair price.

Everything about the room was perfect. The only drawback is the pressure to attend a sales pitch for a timeshare. Once we checked in we were directed to another person for the room key. That’s where the pitch begins.

With the reviews that I read prior to booking, I expected this place to be cleaner. We are in the middle of a remodel and I just wanted a place that I could soak in a tub and relax. The tub was not clean enough to soak in. I may have missed it in the listing but this place wants to sell you a time share and they are persistent in trying to find a way to get you to listen to their sales pitch. The walls are thin and the people we had on the floor above us had children that would run back and forth from early morning until late at night. Then you have the topper of listing to people yelling at their kids. Not a place to go to for relaxation.

Walkable

When I checked in, they asked if I would do an hour presentation which ended up bring 3 hours. The walls were thin so i could heat everyone above me. I had to take out my own trash and recycle. Plus check out is 10 am.

We enjoyed our stay.

Beautiful property and location. The outdoor pool and spa area were not super clean, the fitness area had a good selection of equipment On the 2nd day the indoor/outdoor pool and spa were opened. They were very sparkling clean. Kitchen was fully equipped. Washer and dryer, dishwasher, oven and microwave all great. Because we got an ADA unit (did not need it) it lacks storage under the sinks. I think that’s why we didn't have dish or dishwasher detergent. The gas fireplace was great, got a nice breeze from the balcony. Gas bbq grill worked well. We enjoyed the live music you could hear from Beach Cat Brewing. Great sunset views! Here is the one big complaint I would make: At check in we were clearly identified as Hotels.com guests. We got the 3 prong approach sales pitch. Very aggressive in trying to book us to do a timeshare presentation. I told them that we own two with Hilton. I trade with RCI. I’ve stayed at other Wyndham and Worldmark properties using points. We stayed last year for a week at the Sandcastle at Birch Bay, a sister property next door We never got pushed or called frequently to attend a presentation. We were called at least 6 times and every time we answered we said we were not interested. Every shift change someone else tried. We had to cancel our Maui RCI Reservations and ended up doing two stays at Hotels instead of flying. This was not our original vacation plan, and we had no idea that this stay would make us feel so pressured.

Good location, close to beach.

Check-in time is 4pm. The room wasn’t ready until 5:30. You think they could get the room ready considering checkout time is 10:00am. The room was comfortable. It was tiring getting pressure to sign up for the timeshare sales pitch. I wish their cleaning team was as well staffed as their sales team.

Great location for walking to restaurants & the beach across the street. Family friendly. Lots of things for the kids including a pool & hot tub. Staff are friendly & helpful. Enjoyed our 3 night stay.

Nice location. Staff is very immature, untrained, careless. thought it was a hotel, it was a timeshare - had to go to presentation - wasted everyone's time. Staff was clueless.Internet woudln't work and wanted $15.

Great room renovations since our last visit. Suites are very spacious and comfortable. Convenient central location.

The staff is always amazingly helpful and friendly.

Very friendly staff

Good

Good location. They charge their guests for wifi!!!!!!

Super friendly check in, great location, close to restaurants and nice area to walk.

Clean and updated. Nice spacious layout. Good price for weekend getaway. Didn't like the staff, too pushy on membership for worldmark seminar, called repeatedly during our visit.

The condo complex was clean and across the street from the beach. The unit was well appointed with appliances, dishes, cookware. Enjoyed the gas fireplace and the comfortable king bed. The TV's were very small. Check in was not until 4pm - VERY disappointed to be informed there would be an extra charge for WiFi- we were also told to take out our own trash/recycling behind the building when we left the condo. Check out would be 10am (too early!) and that there would be a $35 extra charge if checkout was delayed by an hour. During our 42hr stay, we were "invited" (once in person at check-in and three times via phone call to attend a meeting and promising a "free stay" . While aware the Worldmark brand offers timeshares, we certainly did not anticipate being "hounded" to attend. We have never experienced this type of "hardsell" tactic when simply booking a vacation stay at a condo (something we have done many times before) through Expedia We will not be visiting this property again.

Beautiful spacious condo with a lovely ocean setting. But 15.95 for two nights of wifi is a bit excessive.

Our stay was very enjoyable. It is a bit pricey but it was worth it for the amenities and being so close to the ocean. I noticed a charge on my credit card for $131.76 that I am unsure of the reason. I do not recall anything of that value and do not have a receipt for it. Can you please elaborate what that charge is for. Thank you.

Most staff very surly and not helpful. Just want to sell a membership. Rooms weren't ready at 4 as advertised. one wasn't ready for over 3 hours. Only 1 staff member was helpful and her supervisor threw her under the bus when I asked for help getting our 2nd room. The rooms etc are fine but most of the staff do not know anything about customer service. Shouldn't take 3 hours to get a room that has been reserved for 2 mo. Then they didn't want to give us a later check out after wasting 3 hours of our time.

Great property and location. My only complaint is the fitness room should open earlier.

Right on the bay with easy access to Birch Bay community. Indoor/outdoor pool is lovely.

Staff was amazing & kind! The room was beautiful, our family had a great trip and everything was top notch. Check out time at 10 is a little frustrating but that seems to be about the usual for most places. Other than that everything was great!

Very comfortable stay. Kitchen had everything we needed including bowls with covers, decent frying pans and other bakeware. The 2 bedroom unit has 2 full bathrooms, it’s not described anywhere but leaving in the review for those it matters to. Only negative is there is no AC, and the second bedroom did not have a window so couldn’t get any air flow in the room. There was a ceiling fan, but I imagine the room would be extremely hot in the summer. Also a new brewery opened up a couple doors down- definitely recommend trying Beach Cat when you’re out in Birch Bay!

It was fabulous! The pools are amazing for kids. The hot tub near the indoor outdoor pool is huge. The only complaint is the

Great, well-appointed, very clean two-bedroom apartment with comfortable beds.

Very clean and accessible - decor is a little dated. No air conditioning

Room was like a home away from home. Clean, great location next to the huge beach, it is a large apartment with all the amenities, and lots of Restaurants near by!