Nothing

All including staff very stubborn,rigid and rude

Clean spacey rooms

N/a

Overall the experience was good in terms of cleanliness and the building was brand new.

the insurance fees weren't declared before and it is very high compared to the total price, 50$ per night and you can't get your money back immediately, you still need to wait (They said 3-5 days but it is more than 7 days and nothing happened).

The property was nice and clean. Felt very comfortable being there.

I liked that it was quiet and my room was clean, the bed was very comfortable.

The beds were comfortable with high quality linens and pillows, mattress was soft and we got a good nights rest every night but the last as we had neighbors above us that were either running or moving furniture for over an hour

We opted to try the pool only 1 night during our 6 night stay, upon entering at 9:15(pool closes at 10), there were no towels so my husband went to retrieve some from the front desk and was greeted with “the pool closes soon” my husband told him yes I know and he was told “these are the last 2 pool towels I have” my husband said okay that’s all I needed anyway, the pool was so cold there was no way to even take a small dip, we checked this with our hands a couple more times throughout our stay to make sure they didn’t turn off the heat at certain times, I do not believe it to ever be heated because we only observed people swimming in it twice during our week at the hotel. The shower in our room would not drain for the first 3 days, I took a razor to prop open the grate and noticed it was completely clogged with hair that had black mold growing under the grate, I clean professionally and I know this to not have been cleaned for many months, I cleaned out the hair so I was able to bathe, the rubber mat provided was covered in loose hairs as well as hairs tied around all the rubber backs. Our room was extremely dusty and I found it odd that we as a couple of 2 staying 6 nights were only provided with 3 towels, after the other towel encounter I felt wrong for asking so opted not to. The provided outlet and phone usb ports next to the bed did not work and I could only get my phone charger to fit in one outlet in the whole entire room. The breakfast is not as good as the photos show but it is is the only benefit I found to make up for the cost of the hotel but do be weary as most of the dishes are still wet, filled with water, and crusted with old food, every morning I had to clean my dishes out with a napkin. Be weary of the snacks as they sold me 10 day expired hummus and crackers at the front desk. The “restaurant” has 6 items on the menu and that’s it. For being a luxury hotel I was not impressed, I have stayed in far better for much less.

Breakfast was great and the staff was awesome.

Can’t complain about anything

The breakfast was very good. The location is very close to the freeway and shopping, restaurants etc.

May be one additional Microwave in the dining area to warm up food, even during the breakfast hours.

All rooms should be sound proof