Property expectations were not met based on how it presented online versus in person. Our main issue was we paid the additional cost for heating of the pool and hot tub and when we arrived both were freezing cold. The host communicated back saying ‘I got you’ & then we never heard from them again, even with text & call attempts. The pool eventual got warmed but the hot tub never did. None of the electric games in the game room worked. Switches didn’t turn on lights/fans (all manual or with a remote), the tv was in some kind of demo mode with frequent pop ups. The primary suite shower took a long time to get just warm. Slider door to the yard were difficult to open. The pool wasn’t as clean as we would have expected. The fridge water wasn’t hooked up. The pictures showed snacks and bottled water (maybe just staging) but would have been a nice touch. Anyway, just a bunch of maintenance type things that were disappointing. Apparently a premier host but overall communication was poor & has been poor. We have yet to have any resolve 2 weeks later. They did a great job with staging the property, photographing it and with the write up but was a bit of a let down based on what we got for the value we paid. We wanted to love it. Hopefully they review the feedback we provided them over the phone to improve it & deliver on heating when you prepay extra for it!