Suzy and the BNB Guru team were great. The property was easy to book and they were very easy to communicate with. The pictures looked great, there were no reviews and the property was a "new listing". Upon arrival, the check in process was very easy and the 1st floor apartment was very accessible through a trashy and sticky stairway. Unfortunately, the apartment was very dirty and it smelled terrible. I think that something had recently been cooked in the apartment the did not smell favorable. The floor was sticky throughout. The carpets were dirty, stained and crusty. The toilets were dirty. They had been wiped but were not clean. The counters and kitchen table had crumbs left on them. The refrigerator and kitchen appliances were clean and functioned properly and there was a nice selection of coffee, tea and Biscoff left for us. The beds were comfortable and the sheets were clean. We spent the first of the three nights booked, bathed in the very nice shower stall and checked out to find other accommodations. The downtown location was an issue for us and absolutely no fault of the BNB Guru team. We were trying to be adventuresome with our choice of property but learned that we are not city people. I let the BNB Guru team know that we were leaving early but didn't inform them of our dislike of the cleanliness of the apartment. We took the trash out and left without regard for the cost of the rental. We found a hotel South of the city in a quaint little town. It was lovely