The flat was pretty clean overall

The lift was out of service which we weren't made aware of so had to carry our luggage up 6 flights of stairs. Also was listed as having a top feature of a hot tub which when contacting the owner he actually meant a bath which is no way similar. Also finding somebody else's blood on a pillow case is pretty rank to say the least..

Apartment is spacious, big lounge, 2 bedrooms & 2 bathrooms which is rare in London. Every necessary, even minor things like spices, cooking oil, washing products, were available. Booking.com & property gave us some compensation as the lift was not working. Location of property is nice, few steps from North Acton Metro station. Sainsbury, Tesco, Subway, Papa john & Starbucks were in just few steps away.

There was no in-person contact with anyone, the elevator was not working during the entire 5 days of our stay. In fact we had a booking of 10 days that was reduced to 5 days due to elevator issue.

Was close to station

Was dirty through out the property I did actually make a complaint because it was unacceptable.