No electric outlets near bed, no chairs in room, no phone in room, front desk phones went unanswered at times lamp not working. It appeared that the room was not fully renovated

It was clean, comfortable and staff very friendly.

It was clean, comfortable and staff very friendly.

Darian at the front desk is so nice and helpful. Many of the team are great.

When we checked in, our bathroom had a very strong urine smell. There was dried puddles of pee on the bathroom floor and hair all around the floor and toilet. The two guys at the desk came up with disinfectant and a mop to clean it up. There was only duvet covers on the bed, but no duvet inserts and no extra blankets in the room. Basically, it was like only having a top sheet to cover up with.We were cold all night even with the AC turned up. Also, there was light coming in from the large cracks underneath the door and around the shade on the window. Luckily, we only stayed one night because we didnt get much sleep. We have stayed at this hotel many, many times over the last 10 years, but its not what it used to be. The staff is very friendly and helpful. Its also in a convenient location. Breakfast was pretty good. I like that real plates and glasses are used instead of disposable. I wish they offered hot watef and coffee outside of breakfast hours like most other hotels.

When we checked in, our bathroom had a very strong urine smell. There was dried puddles of pee on the bathroom floor and hair all around the floor and toilet. The two guys at the desk came up with disinfectant and a mop to clean it up. There was only duvet covers on the bed, but no duvet inserts and no extra blankets in the room. Basically, it was like only having a top sheet to cover up with.We were cold all night even with the AC turned up. Also, there was light coming in from the large cracks underneath the door and around the shade on the window. Luckily, we only stayed one night because we didnt get much sleep. We have stayed at this hotel many, many times over the last 10 years, but its not what it used to be. The staff is very friendly and helpful. Its also in a convenient location. Breakfast was pretty good. I like that real plates and glasses are used instead of disposable. I wish they offered hot watef and coffee outside of breakfast hours like most other hotels.

Comfy beds. Staff all very nice and helpful. Avalon was great!

Comfy beds. Staff all very nice and helpful. Avalon was great!

We had a great stay! Five adults in a room with two queens and the sofa bed. It was plenty of room for us

We had a great stay! Five adults in a room with two queens and the sofa bed. It was plenty of room for us

Our room was invaded by ants specifically the headboards especially the one closest to the window in room 505. We complained and were told Ahmed would process a partial refund. We were offered another room but since it was 2 am I just slept on the sofa. I cleaned up the ants with sanitizer wipes before sleeping on the sofa but by morning they were 50x as many and in my backpack and on the beds.

Our room was invaded by ants specifically the headboards especially the one closest to the window in room 505. We complained and were told Ahmed would process a partial refund. We were offered another room but since it was 2 am I just slept on the sofa. I cleaned up the ants with sanitizer wipes before sleeping on the sofa but by morning they were 50x as many and in my backpack and on the beds.

Staff were nice. Understaffed but very friendly. Nice hotel stay for the concert. Hyatt shuttle is very convenient! Buffet breakfast is good.

Place was rad.

This hotel is FULL of ants!!!!!!!!!! They were alll over our room, in the sheets under the pillows. It was horrific and disgusting. The staff did not seemed to be surprised and refused to refund our stay. Do not stay at this hotel. It is disgusting.

The first room given to us was okay. However, the toilet was leaking around the base. Went back to front desk and got a new room. It was terrible!! The toilet was dirty, we killed over 30 ants. lighting was awful, refrigerator was junk (not cool at all), the room was clean but not the little stuff, and the bathroom door wouldn't close unless you lifted up on it. The restaurant was not open at all. The pool was open but dirty.

We took a quick trip here to see Avril Lavigne at the Ameris Bank Amphitheater. Loved the location because we could Uber or walk to the concert. Also loved having the mall so close to us. Staff was very nice as well!

I was disappointed that my room wasn't ready at the time of check in. I was told that I would recieve a text stating the room was ready. That didn't happen until we had already checked in, hours later. I was also disappointed that my room didn't have a microwave, and that the elevators were glitchy. Asside from those few things, the stay was quite enjoyable.

I was disappointed that my room wasn't ready at the time of check in. I was told that I would recieve a text stating the room was ready. That didn't happen until we had already checked in, hours later. I was also disappointed that my room didn't have a microwave, and that the elevators were glitchy. Asside from those few things, the stay was quite enjoyable.

When we arrived the room wasn't even close to ready. There was ants in the room and beds

No rooms available at check in, and elevators were out of date on inspections and slightly malfunctioning

Terrible experience overall- check in was at 3 PM and wasn’t able to get into a room until after 4 PM because there were no clean rooms available. Finally got one that wasn’t what I reserved. Got woke up at 8 AM the next morning by housekeeping who had an attitude with us when she learned we weren’t checking out for a few hours. Room had no extras at all, definitely bare bones and good if all you need is a place to sleep.

Terrible experience overall- check in was at 3 PM and wasn’t able to get into a room until after 4 PM because there were no clean rooms available. Finally got one that wasn’t what I reserved. Got woke up at 8 AM the next morning by housekeeping who had an attitude with us when she learned we weren’t checking out for a few hours. Room had no extras at all, definitely bare bones and good if all you need is a place to sleep.

The hotel was fairly nice but they were definitely understaffed; the night desk clerk was covering the desk, the bar, and was cooking food. He was doing his best but he could not keep up with the handful of patrons who came to the lobby while I was at The Placery. The service received was good but inefficient.

The hotel was fairly nice but they were definitely understaffed; the night desk clerk was covering the desk, the bar, and was cooking food. He was doing his best but he could not keep up with the handful of patrons who came to the lobby while I was at The Placery. The service received was good but inefficient.

I was only here for one night but the check-in and check-out was very smooth and easy. The young man at the counter was very pleasant, competent and knowledgeable about the surrounding area. There are many good restaurants to choose from close by. And tons of shopping! I recommend staying here.

I was only here for one night but the check-in and check-out was very smooth and easy. The young man at the counter was very pleasant, competent and knowledgeable about the surrounding area. There are many good restaurants to choose from close by. And tons of shopping! I recommend staying here.

It was amazing very clean and front seat was very polite and helpful check in was real easy family loved it there was space for all 6 of us comfortably

It was amazing very clean and front seat was very polite and helpful check in was real easy family loved it there was space for all 6 of us comfortably

bugs in the rooms

Excellent! Great staff and very clean.

bugs in the rooms