Friendly staff

Grest stay, moderm and comfortable hotel.

Grest stay, moderm and comfortable hotel.

This hotel was great, clean, modern, quiet. Right next to the train station and a two minute walk into Leiden with shops & restaurants. All staff were lovely. The room was spotless, modern with big windows, blackout curtains, a coffee machine, fridge, smart TV with Netflix, great AC and wireless charging stations by the bed. Would happily return!

This hotel was great, clean, modern, quiet. Right next to the train station and a two minute walk into Leiden with shops & restaurants. All staff were lovely. The room was spotless, modern with big windows, blackout curtains, a coffee machine, fridge, smart TV with Netflix, great AC and wireless charging stations by the bed. Would happily return!

Modern hotel luxurious rooms near both the train and historic town Center.

Modern hotel luxurious rooms near both the train and historic town Center.

When we arrived we found it was an automatic check-in which required a reservation number. I did not have one (found out later it had been emailed after I left home and I never check emails when away - that's why i go away - to leave it all behind!! A lady appeared and gave us the numbers and we then had to compete on a keypad all our details - it took forever and was far worse than just speaking to the desk clerk. Got there in the end with her help. so she could have done it anyway. Everything else fine - check-in awful!!

When we arrived we found it was an automatic check-in which required a reservation number. I did not have one (found out later it had been emailed after I left home and I never check emails when away - that's why i go away - to leave it all behind!! A lady appeared and gave us the numbers and we then had to compete on a keypad all our details - it took forever and was far worse than just speaking to the desk clerk. Got there in the end with her help. so she could have done it anyway. Everything else fine - check-in awful!!

Ridiculous digital check in that did not work, water supply broke down, and curtains that could not close and keep the light out. Not optimale for a new hotel. But clean and smart looking. Have to up their game with the check in though.

Was alright

Was alright

Ridiculous digital check in that did not work, water supply broke down, and curtains that could not close and keep the light out. Not optimale for a new hotel. But clean and smart looking. Have to up their game with the check in though.

Good breakfast, convenient location

Good breakfast, convenient location

This is an outstanding hotel. The rooms are spacious and cute, and very clean. The hotel is right in the middle of Leiden, right to a very picturesque windmill and intersections of several canals. The management is excellent. I forgot a bag in my room after checkout, and right when I landed from my flight, they already had sent me a message discussing how to return it. So it's a safe and wonderful management as well.

This is an outstanding hotel. The rooms are spacious and cute, and very clean. The hotel is right in the middle of Leiden, right to a very picturesque windmill and intersections of several canals. The management is excellent. I forgot a bag in my room after checkout, and right when I landed from my flight, they already had sent me a message discussing how to return it. So it's a safe and wonderful management as well.

Very nice hotel Good breakfast next door at Rubens but no toaster

Very nice hotel Good breakfast next door at Rubens but no toaster

Very nice, close to train station and easily walkable to the windmill, cafes and bars. Would stay again.

Very nice, close to train station and easily walkable to the windmill, cafes and bars. Would stay again.

Quiet, early check in, nice staff, close to train station

Quiet, early check in, nice staff, close to train station

It seems there’s only 1 person ever at “reception” and there’s a “self check-in” process which is over complicated and needed the receptionist to complete for us (5). No USB ports in the room, just induction charging places which, unless you’ve got a device that uses that technology, you’re stuck. The coffee machine in the room was broken and reported as such. Nothing was done about it. The hotel design is modern funky Dutch, with a self service “honesty” shop in the reception area which included drinks, snacks & phone chargers/cables (I guess because most people brought USB charger cables for which there were no sockets in the bedroom ). Air con worked well in the bedroom, it was quiet, the bed was comfortable and the shower functional (albeit shower gel bottle empty…) No restaurant facilities. Location is a short walk from Leiden Centraal bus & rail… a 10-15min walk into the old city. Value for money…? average/OK.

It seems there’s only 1 person ever at “reception” and there’s a “self check-in” process which is over complicated and needed the receptionist to complete for us (5). No USB ports in the room, just induction charging places which, unless you’ve got a device that uses that technology, you’re stuck. The coffee machine in the room was broken and reported as such. Nothing was done about it. The hotel design is modern funky Dutch, with a self service “honesty” shop in the reception area which included drinks, snacks & phone chargers/cables (I guess because most people brought USB charger cables for which there were no sockets in the bedroom ). Air con worked well in the bedroom, it was quiet, the bed was comfortable and the shower functional (albeit shower gel bottle empty…) No restaurant facilities. Location is a short walk from Leiden Centraal bus & rail… a 10-15min walk into the old city. Value for money…? average/OK.

Great location right next to the train station and easily walkable to everywhere in Leiden. Very modern decor. No reception staff which makes check-in very difficult, especially when booking through a third party provider. Rooms are nice, very modern. No kettle in the room for tea, only a coffee machine.

Great location right next to the train station and easily walkable to everywhere in Leiden. Very modern decor. No reception staff which makes check-in very difficult, especially when booking through a third party provider. Rooms are nice, very modern. No kettle in the room for tea, only a coffee machine.

Super location, nice breakfast friendly staff very clean hotel.

Super location, nice breakfast friendly staff very clean hotel.

Room was clean and ready on time. Nice sized room, and we liked having the toilet, shower and sink all in separate areas. Hotel had a modern feel, everything felt new. We got there early and appreciated the luggage storage so we could explore the town. Only issue was with check-in, as booking through hotels.com didn't give us their internal booking number which we needed for the self check-in, as the hotel is primarily set to for self check-in. Fortunately somebody did come by to look this up.

The breakfast provided at the adjacent hotel was excellent.

Room was clean and ready on time. Nice sized room, and we liked having the toilet, shower and sink all in separate areas. Hotel had a modern feel, everything felt new. We got there early and appreciated the luggage storage so we could explore the town. Only issue was with check-in, as booking through hotels.com didn't give us their internal booking number which we needed for the self check-in, as the hotel is primarily set to for self check-in. Fortunately somebody did come by to look this up.