Excellent rustic hotel at the beach! The food is delicious!

The property location is nice because it felt like you’re on your own private island. However, the boat schedule from the hotel Island to Cartagena was inconsistent for example we were told a boat was leaving in the morning at 8am and then found out that it was going at 9am! I and others planned trips that were leaving from Cartagena at 8:45! In addition, one day the water went out for about 5min as I was taking a shower and when it came back on green stuff started coming out of the shower head onto my body! I had to let the water run for about 10min before it cleared up! Otherwise we had nice room and time.

The property location is nice because it felt like you’re on your own private island. However, the boat schedule from the hotel Island to Cartagena was inconsistent for example we were told a boat was leaving in the morning at 8am and then found out that it was going at 9am! I and others planned trips that were leaving from Cartagena at 8:45! In addition, one day the water went out for about 5min as I was taking a shower and when it came back on green stuff started coming out of the shower head onto my body! I had to let the water run for about 10min before it cleared up! Otherwise we had nice room and time.

Customer service is subpart at most. Our bungalow didn't have water service on multiple occasions without notice. Getting a hot plate was a challenge, the restaurant staff is polite but very poor at execution. This is my second time staying. First stayed was not memorable but not as bad as this one. Would not recommend

Customer service is subpart at most. Our bungalow didn't have water service on multiple occasions without notice. Getting a hot plate was a challenge, the restaurant staff is polite but very poor at execution. This is my second time staying. First stayed was not memorable but not as bad as this one. Would not recommend

We loved our villa! We got placed with a private concierge Fabio, and he was incredible. Would definitely go back.

We loved our villa! We got placed with a private concierge Fabio, and he was incredible. Would definitely go back.

Its a unique hotel with a lot of charm. They take way to long to bring your food. Cats are sleeping on top of the tables where you eat. Very clean.

Its a unique hotel with a lot of charm. They take way to long to bring your food. Cats are sleeping on top of the tables where you eat. Very clean.

The staff was very friendly. Yeison our butker waz amazing he helped in every possible way, answered our calls everytime. I will definetly refer him to friends and families that visit Fenix. Kevin was great to. He introduced me to Renacer, great refreshing drink. There was a lady also, cant remember her name. She told us how they take care and rescue tje dogs on the property. Great example of kindness and thank you for taking care of those angels.

Overall, the property was fantastic. There was a couple peacocks that were stunning but a little obnoxious every 10 minutes (But that’s not on them). Everybody was so nice the rooms and the whole island was so clean.

Overall, the property was fantastic. There was a couple peacocks that were stunning but a little obnoxious every 10 minutes (But that’s not on them). Everybody was so nice the rooms and the whole island was so clean.

Favio was great, helped me calm down afterva rocky start. Not happy with the start of our stay, but in the end. Everything was taken care of

Favio was great, helped me calm down afterva rocky start. Not happy with the start of our stay, but in the end. Everything was taken care of

Awesome stay!

Awesome stay!

Let’s start with, the hotel never answers their phone lines. They only want to communicate through WhatsApp and the conversation restarts of your not answering consistently. This wasn’t helpful because we couldn’t ask questions or get guidance on a pickup from the airport until we were on the plane. We booked a presidential suite to make sure everything was decent such as AC, cleanliness, rodent free and it just wasn’t. It took forever to check into our room and once we checked in, we tried to get ready and shower and in the shower there were insects and goop coming out of the shower head. Once we overcame that, we got ready and went to explore the beach. Beach itself was dirty and smelly, lots of wild dogs everywhere. We went back to our room to find out the power was out, no light and no AC. While we waited we found a lizard in the room and a bunch more lizards right outside the door to the balcony. The door to the balcony does not fully shut, it has cracks in which these slimy little things were getting in. While we were there, we saw a raccoon go inside another room through the roof… that is not okay. There response to these things were that it’s an Island. Yes it’s an island but that doesn’t mean the island has to live in the booked room. We had booked this room for two nights and proceeded to leave after the first night because of how inconsistent this place was. I tried working with Expedia to get a refund on the night we didn’t stay and the hotel declined.

Let’s start with, the hotel never answers their phone lines. They only want to communicate through WhatsApp and the conversation restarts of your not answering consistently. This wasn’t helpful because we couldn’t ask questions or get guidance on a pickup from the airport until we were on the plane. We booked a presidential suite to make sure everything was decent such as AC, cleanliness, rodent free and it just wasn’t. It took forever to check into our room and once we checked in, we tried to get ready and shower and in the shower there were insects and goop coming out of the shower head. Once we overcame that, we got ready and went to explore the beach. Beach itself was dirty and smelly, lots of wild dogs everywhere. We went back to our room to find out the power was out, no light and no AC. While we waited we found a lizard in the room and a bunch more lizards right outside the door to the balcony. The door to the balcony does not fully shut, it has cracks in which these slimy little things were getting in. While we were there, we saw a raccoon go inside another room through the roof… that is not okay. There response to these things were that it’s an Island. Yes it’s an island but that doesn’t mean the island has to live in the booked room. We had booked this room for two nights and proceeded to leave after the first night because of how inconsistent this place was. I tried working with Expedia to get a refund on the night we didn’t stay and the hotel declined.

Nice beach destination close to Cartagena. Very good facilities to enjoy the beach and pool, and very good service provided by hotel managers. Suitable for families. Definetely recommended.

Nice beach destination close to Cartagena. Very good facilities to enjoy the beach and pool, and very good service provided by hotel managers. Suitable for families. Definetely recommended.

We stayed in the family villa with a pool and it was stunning. Really quiet, clean and beautifully designed. Worth the money and regretted we only stayed 2 nights.

We stayed in the family villa with a pool and it was stunning. Really quiet, clean and beautifully designed. Worth the money and regretted we only stayed 2 nights.

The dogs were friendly, the hotel staff were very attentive, location was great. Accommodation is basic so limit expectations

The dogs were friendly, the hotel staff were very attentive, location was great. Accommodation is basic so limit expectations

If you vacation plans include being in a relaxing place, straying the day with a healthy and delicious breakfast (which is included with your stay), steps from the beach, where beds, towels, drinks are available all day, the Fenix Hotel is the place for you. They can pickup you up at the La Bodeguita port and in 15 minutes you will be in paradise. Soliciting from local vendors is limited, compared to a stay in Cartagena so you have time to enjoy the Sun and the cam waters of the Caribe Sea. The rooms are comfortable and cleaned daily, we stayed at the Melrose suites and love them.we recommend bringing some water bottles and some essentials (sunscreen, toiletries, essencial medications) because you can’t buy them in the island. But have peace of mind that the hotel has drinks (soda, water, wine, beer), snacks (chips and chocolate bars) available for purchase in your room. We loved the jetski ride, the DJ’s and entertainment in the evenings, and if you love animals, the hotel pets, 5 super well behaved dogs and 2 sweet cats. The Fenix hotel is a great place to build memories and we would definitely come back!

If you vacation plans include being in a relaxing place, straying the day with a healthy and delicious breakfast (which is included with your stay), steps from the beach, where beds, towels, drinks are available all day, the Fenix Hotel is the place for you. They can pickup you up at the La Bodeguita port and in 15 minutes you will be in paradise. Soliciting from local vendors is limited, compared to a stay in Cartagena so you have time to enjoy the Sun and the cam waters of the Caribe Sea. The rooms are comfortable and cleaned daily, we stayed at the Melrose suites and love them.we recommend bringing some water bottles and some essentials (sunscreen, toiletries, essencial medications) because you can’t buy them in the island. But have peace of mind that the hotel has drinks (soda, water, wine, beer), snacks (chips and chocolate bars) available for purchase in your room. We loved the jetski ride, the DJ’s and entertainment in the evenings, and if you love animals, the hotel pets, 5 super well behaved dogs and 2 sweet cats. The Fenix hotel is a great place to build memories and we would definitely come back!

This is really just a hostel, charging hotel prices. The food was good, the beach is nice but small, with loud music playing 11 hours/day. The only transportation on the island is a motor cycle taxi, with not much to see as per the staff at the hotel. We left a day early, just couldn't take the constant noise any longer. I can't advise anyone to stay there.

This is really just a hostel, charging hotel prices. The food was good, the beach is nice but small, with loud music playing 11 hours/day. The only transportation on the island is a motor cycle taxi, with not much to see as per the staff at the hotel. We left a day early, just couldn't take the constant noise any longer. I can't advise anyone to stay there.

“Pet friendly” flea covered dogs run wild barking at all hours of the night. If you can sleep through the barking the cockroaches and ants will keep you up. You will lose electric periodically. Sometimes the plumbing will work (there is no hot water or even plumbing for it). Americans should steer clear of this place they make it clear you’re not welcome. At least I found the needle before my kid stepped on it. Broken beer bottle glass all over the beach. Peddlers constantly bothering you to buy their garbage on the “beach”. This is not a real hotel.

“Pet friendly” flea covered dogs run wild barking at all hours of the night. If you can sleep through the barking the cockroaches and ants will keep you up. You will lose electric periodically. Sometimes the plumbing will work (there is no hot water or even plumbing for it). Americans should steer clear of this place they make it clear you’re not welcome. At least I found the needle before my kid stepped on it. Broken beer bottle glass all over the beach. Peddlers constantly bothering you to buy their garbage on the “beach”. This is not a real hotel.

Very relaxing stay

Very relaxing stay