Housekeeping isnt efficient. Had to get the work done by repeat requests. Lacks Maintenance. Rooms are in general decent and feel hygienic and clean. Value for Money as a budget hotel. But, my experience with other chains has been better.

Housekeeping isnt efficient. Had to get the work done by repeat requests. Lacks Maintenance. Rooms are in general decent and feel hygienic and clean. Value for Money as a budget hotel. But, my experience with other chains has been better.

It was amazing, definitely will stay again

Good service, modern rooms, excellent breakfast and well located for the city centre and public transport. Would use again.

Good service, modern rooms, excellent breakfast and well located for the city centre and public transport. Would use again.

It was great

It was great

Very noisy very early in the morning with people keep talking loudly next door (might have been poor sound proof of this hotel too). When we went to breakfast everything was out and one staff had to serve over 30 customers. Things were very chaotic and we were told we all had to wait for refill which took 15min

Very noisy very early in the morning with people keep talking loudly next door (might have been poor sound proof of this hotel too). When we went to breakfast everything was out and one staff had to serve over 30 customers. Things were very chaotic and we were told we all had to wait for refill which took 15min

Rayo was great during check-in. As good as any member of staff we have ever interacted with in a hotel. Thank you Rayo. Room was good. Bar service was slow on Sat night without it being overly busy. Breakfast was manic, drinks machines weren't working, not enough tables and ended up on 'lounge'style seats rather than a dining table, and food was average. It says 'complimentary' but it's actually included in the price of the room and I was aware of that when I booked so I expected a breakfast similar to other hotels, which are cheaper but then charge for the breakfast. This definitely wasn't the case. The area around the hotel was rough. Rubbish everywhere, lots of traffic on the road, smell of drugs around the people on the street and because we were walking it felt somewhat unsafe.

Rayo was great during check-in. As good as any member of staff we have ever interacted with in a hotel. Thank you Rayo. Room was good. Bar service was slow on Sat night without it being overly busy. Breakfast was manic, drinks machines weren't working, not enough tables and ended up on 'lounge'style seats rather than a dining table, and food was average. It says 'complimentary' but it's actually included in the price of the room and I was aware of that when I booked so I expected a breakfast similar to other hotels, which are cheaper but then charge for the breakfast. This definitely wasn't the case. The area around the hotel was rough. Rubbish everywhere, lots of traffic on the road, smell of drugs around the people on the street and because we were walking it felt somewhat unsafe.

Nice spacious clean room, helpful reception and good value for money

Nice spacious clean room, helpful reception and good value for money

Clean & tidy, friendly staff, good breakfast - didn't seem like the most salubrious area of town

This hotel has friendly staff. The cleanliness was fine. Access to the City Centre could not be faulted. However, it lacks choice in respect of breakfast and evening meals. The overall presentation needs improvement. In addition there seems to be a lack of local eateries around the hotel.

Stayed here after seeing Texas at the Utilita arena. £6 taxi to /from the train station and walking distance to arena. Friendly / welcoming staff. Great breakfast selection. Really quiet room, nice and comfortable.

Stayed here after seeing Texas at the Utilita arena. £6 taxi to /from the train station and walking distance to arena. Friendly / welcoming staff. Great breakfast selection. Really quiet room, nice and comfortable.

The stay was quite satisfactory

Room was great, staff were helpful and smiling. Unfortunately the bed linen was a bit marked/stained and had fluff ( obviously washed with something fluffy) Sadly only noticed as i was climbjng into bed!

Quick overnight Business trip

Quick overnight Business trip

Room was clean and comfortable but cold and the air con/ heater was very noisy. Easy to get to from New Street Station by the tram which stopped right by the hotel.

Room was clean and comfortable but cold and the air con/ heater was very noisy. Easy to get to from New Street Station by the tram which stopped right by the hotel.

The hotel management was bad. The breakfast buffet was completely mismanaged, there were no cups for coffee, the breakfast items were not getting refilled. Everyone just kept waiting!! Extremely disappointing!

Room was spacious and clean. Bed was uncomfortable. Breakfast on the second day was not great, most of the food had finished, the staff did not refill the empty food trays plus there was no cups or glasses for guest to have a drink. We had to ask staff to bring out more. Very disappointed.

The hotel management was bad. The breakfast buffet was completely mismanaged, there were no cups for coffee, the breakfast items were not getting refilled. Everyone just kept waiting!! Extremely disappointing!

Room was spacious and clean. Bed was uncomfortable. Breakfast on the second day was not great, most of the food had finished, the staff did not refill the empty food trays plus there was no cups or glasses for guest to have a drink. We had to ask staff to bring out more. Very disappointed.

Poor standard

Poor standard

Clean tidy and well located

Clean tidy and well located

Welcome host on our night of arrival was not very welcoming. Other staff we met during our stay was better. Sofa in the room we stayed in was so old and uncomfortable. The bottom surround kept fallinging off and had old black gaffa tape on it attempting to cover gaping holes. Personally I would remove it completely and maybe attach a velcro tear away cover that matches or add a pop of colour to the sofa. Room was clean enough though that sofa, along with the black mold/mildew in the shower sealant made us not feel it was clean enough. Remember to dust under the TV. Property from outside looked very dated though ok. Dinning and bar space was lovely. Need better organisation of breakfast time or sufficient staffing. Lots of us left waiting for a long time for some items. Staff were friendly though and clearly stretched. Standard room that met our needs for the weekend.