The staff was exceptional. Especially Leby Del Rosario and Danny Del Rosario.. we love to go back..

It was cool

This my second time visiting this property and it was as amazing as the first time.

This my second time visiting this property and it was as amazing as the first time.

Everyone was so happy and welcoming!

Everyone was so happy and welcoming!

Our stay was amazing. The staff were all friendly and helpful. The pool is a great place to spend some downtime. The manta ray viewing area is a must!

Our stay was amazing. The staff were all friendly and helpful. The pool is a great place to spend some downtime. The manta ray viewing area is a must!

I stayed with family under their reservations most of the days but also booked part of it myself. Changing rooms, rentals cars, etc was all really convenient. Staff always let us park temporarily and helped us stay in the same room/manage multiple bookings. Also had some free activities and discounts for others. Great place to stay, especially if you fly in/out of the Kona airport.

I stayed with family under their reservations most of the days but also booked part of it myself. Changing rooms, rentals cars, etc was all really convenient. Staff always let us park temporarily and helped us stay in the same room/manage multiple bookings. Also had some free activities and discounts for others. Great place to stay, especially if you fly in/out of the Kona airport.

Very nice pool and resort we had fun .

Very nice pool and resort we had fun .

The outrigger, previously a Sheraton, is an ageing property that needs some work. The architecture and design of the facility are exceptional. The ocean views and location over the manta ray bay are pure Kona. The facility has a large water slide facing the ocean views with a sand pool, lots for kids to do. A convenient bar & grill menu provides very good food and drinks. A completely separate adult pool is quiet and romantic and makes for easy reading. The only downside currently is a wave damaged restaurant and closed bar. Losing the ocean front dining and views is a big miss. Locals crowd the kiddie pool during the weekends so timing of your visit can make a big difference in your experience. Staff moral ran 50/50. Some were definitely not happy to be working there while others were wonderfully nice. This was our third visit to the property. The easy trip into Kailua-Kona makes this a great place to stay when the restaurant reopens.

The outrigger, previously a Sheraton, is an ageing property that needs some work. The architecture and design of the facility are exceptional. The ocean views and location over the manta ray bay are pure Kona. The facility has a large water slide facing the ocean views with a sand pool, lots for kids to do. A convenient bar & grill menu provides very good food and drinks. A completely separate adult pool is quiet and romantic and makes for easy reading. The only downside currently is a wave damaged restaurant and closed bar. Losing the ocean front dining and views is a big miss. Locals crowd the kiddie pool during the weekends so timing of your visit can make a big difference in your experience. Staff moral ran 50/50. Some were definitely not happy to be working there while others were wonderfully nice. This was our third visit to the property. The easy trip into Kailua-Kona makes this a great place to stay when the restaurant reopens.

Very nice, pools were clean and able to see the manta rays from our room! Loved the ocean view from our room

Very nice, pools were clean and able to see the manta rays from our room! Loved the ocean view from our room

Such a great place to relax enjoy everything around, beautiful sea view and excellent customer service thank you.

Such a great place to relax enjoy everything around, beautiful sea view and excellent customer service thank you.

The one restaurant was weird. The property was old and lacked any energy or personality. I know it is on an island but my friends room had a ton of roaches. Not what I was expecting at all.

The one restaurant was weird. The property was old and lacked any energy or personality. I know it is on an island but my friends room had a ton of roaches. Not what I was expecting at all.

The pool area was great for kids - but there was very limited service at the pool. The rooms were a good size but we kept finding ants all over the place and I work up one morning to some in the bed. The area around the hotel is nice.

The pool area was great for kids - but there was very limited service at the pool. The rooms were a good size but we kept finding ants all over the place and I work up one morning to some in the bed. The area around the hotel is nice.

Absolutely breathtaking views! Beautiful, clean, lovely employees, and overall amazing experience. The green, cleanliness, skies and visuals at sunset were once in a lifetime feel!

Absolutely breathtaking views! Beautiful, clean, lovely employees, and overall amazing experience. The green, cleanliness, skies and visuals at sunset were once in a lifetime feel!

Very clean .

Very clean .

Good

Good

Pretty disappointing; they wouldn’t check us in when we got off the fight 2 hours early. WIFI didn’t work in the room. Safe was broken in second room, was dirty around the pool, breakfast service took 20 minutes, eggs cold twice, someone left a poop in my friends toilet (!!!), they wouldn’t accommodate a sugar free cocktail, the neighbor played the tv so loud we couldn’t sleep at 1 AM and the told ME TO GO KNOCK on his door!

Pretty disappointing; they wouldn’t check us in when we got off the fight 2 hours early. WIFI didn’t work in the room. Safe was broken in second room, was dirty around the pool, breakfast service took 20 minutes, eggs cold twice, someone left a poop in my friends toilet (!!!), they wouldn’t accommodate a sugar free cocktail, the neighbor played the tv so loud we couldn’t sleep at 1 AM and the told ME TO GO KNOCK on his door!

This resort was quiet and very relaxed, which was perfect for my wife and I. The room was clean and the bed was comfortable. We loved the pool and the ocean views! Only downside was the pool bar closing at 7pm when the pool is open until 10pm.

Could use a few more food options, limited selection later in the evening, not super kid friendly meuns. Room service would definitely be appreciated. Overall a beautiful property that will only be even more stunning when renovations of spa and some of the grounds are complete.