The unit was very comfortable, great location, fantastic view from the room and very nice grounds. The only thing I wish they were more transparent about was the extra fees. When I booked, it was not easy to see that they charged for AC on a daily basis. Now it looks like they may be charging extra for daily electricity in general. Watch the fine print. The AC was definitely needed in June.

3 stars, overall, is for the ocean view from our room. But... The shower drain in the bedroom shower was clogged, so water would fill up and drain slowly. We were told that maintenance came by, but it was not fixed A pile of ants clustered and feeding on something on the floor of the shower stall in the bathroom in the bedroom when we first arrived Dirty, greasy smudges on some of the kitchen cabinet handles and back patio screen doors. And some dishes & utensils were not very clean Caked on dirt and grease on the tv remote control that doesn't work (and it was missing a battery). Smudges and drops of some type of liquid on some mirrors and and wall areas Locks on some of the screen doors were broken One of the bedside lamps did not work We asked for an extra fan, and the very nice grounds lady brought us one, but just before bedtime we discovered that it did not work, We were charged the cleaning fee for a 3-bedroom suite, even though we stayed in a 1-bedroom suite. We were told it was because we booked via Expedia. The bed was hard, which wasn't great for my shoulders, since I'm a side-sleeper. The neighborhood is not very walkable

Overall plenty of space for the family as it was more like a condo than a room. Frustrated with hidden fees or items that were not as transparent as they could have been. Room AC did not work which made it hot in the middle of the summer. The front desk did apologize and refund the AC fee which helped lesson the frustration. The resort is pretty with multiple pools, one of which is right next to the ocean. I give it a mid review overall. Communication could have been better but I do appreciate some resolve and apology over our concerns.

Ocean front property. Three pools and barbecues very accessible. One pool is next to the ocean. Two tennis/pickleball courts. Very nice facility.

We enjoyed our stay.

Excellent place to stay

The property was nice. Our condo had a great view and was in great shape. What pissed me off was waiting until we arrived to tell us that air conditioning would be an additional $31 a night. What a ripoff.

Very nice property thank you 🤗

Everything was great about the property. It's bigger than we expected. Big kitchen and living room. Great view on the patio/deck. The fees do add up to be a lot , but we knew about them prior to booking and just included them in the cost per night when budgeting. It's a little far away from kailua, but with the full kitchen next time we will do a few meals at the resort

Our family were surprised on how spacious and roomy this place was. We’ll definitely be back for another stay.

I didnt like the hidden fees and it was noisy at night

Beautiful island to visit for sure! The hotel is a residential place & some units are being rented out. So, it is not a hotel with full service. The location was great & facility has pools and tennis court. (Maybe some more) It is located by the ocean, so the sound of the wave is constant. Although the facility is old, it is well-maintained. Our room had everything we needed. Nice clean beds, clean bath (but the knob to start shower was VERY tight...), good size kitchen with big fridge & dish washer, lots of utensils, dish towel and paper towel, washer & dryer with a small bag of detergent (dryer has a huge buzzer noise when it's done! we jumped up from sofa!), beach towel. If you are a night time partier, this is not an island for you. Lots of restaurants closes early (like by 9pm) and day starts early (like outside work such as mowing starts at 7am). Also, the roads leading to the hotel is very dark in the night. It is safe property with gate & security. Staff members in the property were very nice & relaxed. You want to make sure that this is a residential place, so you want to respect your neighbors as you are at home. Over all, if you want to truly refresh your body, mind, & soul, this is a great place.

Loved this property. Last time we stayed in Kona we stayed right down the road at Kona Coast Resort. This condo was bigger and we were located right near the pool so that was a plus. Aside from some of the renovation material being in one of the closets and a weird urinal in one of the bathrooms, the rooms were spacious and the living area, kitchen, and outdoor lanai area was great!

Loved our stay. Great location, easy check in and check out. Very comfortable beds, enjoyed time at the pools. Would recommend staying here.

Assigned parking spaces were very narrow. Doubt if two minivans like ours could fit together in the two car space assigned and occupants still be able to get out. There were storage sheds separating each pair of spaces which seemed unnecessary.

This is the real Hawaii, quiet and peaceful. No crowds and no “BUZZ” just yourself and the beautiful island and ocean. Come here to relax, turn off the WiFi, (they have it but you don’t need it or want it) Just one minor negative, all unit have steps, some have a lot of steps.

Beds are hard as rocks. We booked a 2 bed with sofa sleeper and there was no sofa sleeper. We found an air mattress in the closet. We booked a condo for the kitchen however all utensils were very run down. The “sharp” knives are duller than a butter knife. Beautiful location, quiet but no real community feel. It needs some updating and care and could truly be a great place.

While the condo size, view and location are wonderful the condo itself needs some maintenance. Several areas in both bathrooms have dry rot and need to be repaired. All appliances were functional except ice maker in the refrigerator. While the kitchen was well stocked overall there were only two pots, one very small and one extra large. The staff at the complex were very friendly, attentive and competent. The cable box in the bedroom was not functioning when we arrived, I contacted the front desk and maintenance came by very shortly and determined that box was bad. They contacted local cable company and a service tech came and replaced the box within a couple of hours. I can’t even get kind of service back home! I would definitely stay at this complex again but probably not this unit.

Had a wonderful time at Kanaloa! We will definitely be back.

Very OKAY

Property overall was decent, well taken care of. Employees were great, no issues. Had a clogged shower and it was fixed same day reported. Cleaning fee is way too much, double what it should be, and the fact you have to pay extra for air conditioning is ridiculous because it is pretty much mandatory. Unit had stained carpet on entry stairs, so started off with a very bad impression and every time you entered or exited the unit. It was just gross, especially since they ask you to remove your shoes, which did not happen. Unit has not been updated since build, so could definitely use some work in areas. Not very well equipped as far as kitchen items and utensils. We didn’t cook so wasn’t much of an issue but could be for those who want to prepare their own meals. Overall, the spaces were clean but some areas had a lot of accumulated dust and visible on walls and areas not routinely cleaned. I would expect it to be immaculate for $400, not just a quick in and out. It was okay for a first time trip to the Big Island staying on a budget, but probably wouldn’t stay here again unless it was in a more updated unit.

If you just want to get away from the busy and noisy city life this is the place to go. Nothing better than to wake up and sit on the lanai listening to the ocean. Very well maintained and quiet. Close to many beaches and kona. I have been visiting here for 20 years and will continue to for many more. The Kanaloa is the only place that I stay at.

It seems the condos on this property are individually owned, thus the quality can range. Our first place was not well-maintained, but management moved us to a better place upon request. The location is amazing as everything is close by so you feel like you’re not outside of town, but also not in town. We will definitely stay here again as we have stayed here many times and assume that the area is the recovering from the 2020 pandemic effects.

It was awesome.

Office not open late enough for proper check in Dirty furniture at check in Office personnel needs training

It was quiet ,well kept grounds easy to get to other places . I liked the ocean swimming pool..the near golf course location ,friendly staff. I didnt like the noisy bed ,the dead cockroaches ( though better than live ones) lol ....but overall it was an awesome stay for us

Although during the online reservation I read "taxes & fees included", I still had to pay again when I arrived there (additional taxes). This on top of the destination fee and the high charge for cleaning. If you want the air conditioning activated there is an additional (not irrelevant) daily charge that they unveil to you at the moment of check-in. The outlets in the 2 bathrooms were not working and a quite concerning electric noise was sometime present in the main bathroom. I notified the staff several times but they did nothing. Although there are "quiet hours", sometimes people talking very loud during the night on the balcony next to your window wake you up. Beside all of that (and being overpriced), I liked the location and the ocean view. The staff was courteous (even though did nothing to fix the outlets).

Staff was great! The 2 Condo we rented did not sleep 6 as promised and one had bed bugs both were filthy and plumbing fell apart in our Condo

Charging for ac is nonsense and not mentioned during the reservation

Overall, great place to stay as a family! Beware that they charge a daily rate for the use of AC.

The refrigerator leaked from the freezer side. master bath shower head was broken.

The property was amazing. The only thing that I didnt like was that extra charge I had to pay when I checked in. They chargred for the useage of the AC. When I booked this property it didn't say anything about additional AC chargers or resort fees.