Great location, very friendly team running the hotel and amazing breakfast

Comfortable and clean room, great location and tasty breakfast.

Comfortable and clean room, great location and tasty breakfast.

The staff was welcoming and helpful especially with parking and restaurant recommendations. Our breakfast was very good and ample. The property is in need of overall maintenance - painting, a thorough in depth cleaning and some repairs. We had difficulty working the shower although the bathroom was new and newly fitted. It appeared as if the family were newer owners/ managers who hadn’t had time to do everything required as yet to make the facility the best it could be.

The staff was welcoming and helpful especially with parking and restaurant recommendations. Our breakfast was very good and ample. The property is in need of overall maintenance - painting, a thorough in depth cleaning and some repairs. We had difficulty working the shower although the bathroom was new and newly fitted. It appeared as if the family were newer owners/ managers who hadn’t had time to do everything required as yet to make the facility the best it could be.

Perfect location. Awesome family staff! Room was clean and large bathroom. Will stay there again!

Perfect location. Awesome family staff! Room was clean and large bathroom. Will stay there again!

Perfect location right in the middle of town. Great hosts, generous and couldn’t do enough for you. Spotless and I shall be staying there again.

Perfect location right in the middle of town. Great hosts, generous and couldn’t do enough for you. Spotless and I shall be staying there again.

Stayed in the refurbished lower ground family room. Lovely room, nice furnishings and extremely clean. The owners were professional and helpful. The breakfast was absolutely gorgeous. It was centrally located with everything on the doorstep. We would stay again.

Stayed in the refurbished lower ground family room. Lovely room, nice furnishings and extremely clean. The owners were professional and helpful. The breakfast was absolutely gorgeous. It was centrally located with everything on the doorstep. We would stay again.

We had a lovely stay. Everyone was very welcoming. Lovely breakfast. Great location. Recommended.

We had a lovely stay. Everyone was very welcoming. Lovely breakfast. Great location. Recommended.

Lovely comfortable stay in a fantastic location. Breakfast great. What not to like?

Lovely comfortable stay in a fantastic location. Breakfast great. What not to like?

Exceptionally friendly owners who couldn’t do enough for us to make our stay enjoyable. Thank you! Great hotel location.

Exceptionally friendly owners who couldn’t do enough for us to make our stay enjoyable. Thank you! Great hotel location.

This is NOT a 4* HOTEL. It could best be described as a 3* Guest House. It has none of the amenities expected of a hotel. No reception (front desk), No bar, No restaurant, No guest lounge. The owners are nice people, but it is not what we expected from the on-line description. We stayed in the Executive Double Room, Balcony, Garden View. and whilst the room is as shown on the booking page, the bathroom is a small add-on shower/toilet room barely 4 foot wide behind the bed. Overall VERY disappointed, especially since it was a get-away birthday celebration.

This is NOT a 4* HOTEL. It could best be described as a 3* Guest House. It has none of the amenities expected of a hotel. No reception (front desk), No bar, No restaurant, No guest lounge. The owners are nice people, but it is not what we expected from the on-line description. We stayed in the Executive Double Room, Balcony, Garden View. and whilst the room is as shown on the booking page, the bathroom is a small add-on shower/toilet room barely 4 foot wide behind the bed. Overall VERY disappointed, especially since it was a get-away birthday celebration.

We stayed for 2 nights, the location is perfect right in the heart of Cheltenham. The Promenade is stunning lovely traditional Cheltenham townhouses and the council house. Fantastic hosts and great choice for breakfast. Our room was at the back bit still had some view, was very well presented and the bathroom also. The only challenge can be the parking as you may have to wait or drive through the Promenade a couple of times until a space becomes available, however, it's not a deal breaker. Overall a great stay and I would definitely return.

We stayed for 2 nights, the location is perfect right in the heart of Cheltenham. The Promenade is stunning lovely traditional Cheltenham townhouses and the council house. Fantastic hosts and great choice for breakfast. Our room was at the back bit still had some view, was very well presented and the bathroom also. The only challenge can be the parking as you may have to wait or drive through the Promenade a couple of times until a space becomes available, however, it's not a deal breaker. Overall a great stay and I would definitely return.

We arrived at 9:45 pm on Aug 24 and found the front door locked. We rang the bill and got no response. I had to look for another room for the night. Luckily we found a room at a near by Holiday Inn Express. Only later did I see an email that said the that check in time ended at 9pm - very early!. Also in the Expedia listing, the Prom appears to be a typical hotel. This is clearly not the case. I am out over $250 for this. I would like to be reimbursed.

We arrived at 9:45 pm on Aug 24 and found the front door locked. We rang the bill and got no response. I had to look for another room for the night. Luckily we found a room at a near by Holiday Inn Express. Only later did I see an email that said the that check in time ended at 9pm - very early!. Also in the Expedia listing, the Prom appears to be a typical hotel. This is clearly not the case. I am out over $250 for this. I would like to be reimbursed.

Room was at the rear of hotel facing an extremely noisy bar and busy road making it difficult to sleep with window open which was needed as there wasn’t air conditioning or a fan.

Room was at the rear of hotel facing an extremely noisy bar and busy road making it difficult to sleep with window open which was needed as there wasn’t air conditioning or a fan.

The hotel is in a great location right on the Promenade opposite the high end shops and within 5 minutes of the Montpellier district. It was very handy for popping back and forth. The hotel suited us very well though as we live in the country the traffic noise was a shock but we were a city so what would you expect!. Very accommodating owners.

The hotel is in a great location right on the Promenade opposite the high end shops and within 5 minutes of the Montpellier district. It was very handy for popping back and forth. The hotel suited us very well though as we live in the country the traffic noise was a shock but we were a city so what would you expect!. Very accommodating owners.

I would love to go back again. Friendly,accommodating people to meet us on arrival. We are happy where we stayed. Good value for money.

I would love to go back again. Friendly,accommodating people to meet us on arrival. We are happy where we stayed. Good value for money.

It was a lovely clean and comfortable stay, with a delicious breakfast and great service. We will be returning.

It was a lovely clean and comfortable stay, with a delicious breakfast and great service. We will be returning.

Awful hotel, in error I booked the wrong night and out of courtesy the hotel owner contacted me to ask if I was going to be staying. On discovering the error, we discussed and the owner said he would let me have the room the correct night and I would just have to pay the difference in the daily tarriff I.e. £20 was the difference. On arrival at the hotel the whole scenario changed and they wanted half the regular rate. I argued that I understood they were being generous but the deal was not what we had discussed and that I would only pay the £20 we had agreed. They were having none of it so I left and gave my money to a decent hotel that was actually cheaper than the rate they charged for a basic backstreet B&B