Sofitel Hangzhou Westlake - Few steps to West Lake, with panoramic lake view terrace
Hotel in Hangzhou
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsPool, Air conditioner, Internet / Wifi and more
About this hotel
Set beside the beautiful West Lake, Sofitel Hangzhou Westlake features morden guestrooms with captivating views. It offers an indoor pool, a spa centre and 2 restaurants. Free WiFi access is available.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Hangzhou
Nearby attractions
Available Rooms
Superior Twin or Double Room
2 Single or 1 King • 376 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Luxury Queen Room
1 King • 430 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Club Luxury Queen Room
1 King • 484 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Junior Suite
1 King • 645 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Superior Twin Room with City View
2 Single • 409 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
3.5 / 5.0
The location is very convenient for restaurants, taxi and West lake.
The room temperature was 25C and unable to turn down the temperature. It’s too hot at night and sweating.
4.5 / 5.0
Mic dejun exteem de bogat fara ca eu sa fiu amatoare de a manca dimineata dar de data asta am incercat sa imi schimb obiceiul.
Nu erau oferte de excursii sau tururi de oras si nici nu se putea comunica foarte bine.
5.0 / 5.0
Room very clean
Very friendly staff
Good room services
Good location
2.0 / 5.0
Great location, clean rooms, great tea inside room
Stayed June 15-18. Terribly dissatisfied and disappointed with the air conditioning being automatically cut off by the hotel each night. We woke up drenched in sweat with no air movement in our room at all. The temperature was stagnant and not reaching the setpoint because the control was no longer from the room.
We asked the front desk why this was happening, they told us the AC gets turned off nightly!? We instructed them to please not turn it off in our room in the night. Again we woke up drenched in the early morning, called the front desk and they immediately turned the AC back on in our room and gave control to us of the unit in our room.
Temperature control of a room is an amenity listed, and should be a given for Sofitel hotels. Extremely disappointed in this bizarre practice. Disrupted our sleep and rest on vacation. Do not recommend to stay there unless you are accustomed to sleeping without air conditioning .
2.5 / 5.0
Staff are courteous. Location near West Lake. Roof top viewing was good.
Building was nice. Location not near metro stations, and walking from metro to hotel involved going down/up stairs and tunnels. Okay if you are going by taxi/car.
The air conditioning was not working during our stay.
A bit overpriced even when compared to Shanghai City centre hotels
5.0 / 5.0
Convenient location, within walking distance to the metro line. Many eateries around. Staff were very helpful and in particular service staff at the breakfast restaurant, they were very polite and can see that they worked very hard during the busy hours - good job! 💪
Smoking coming through the air vent in the middle of the night and it was so bad cos it woke me up. I tried to ignore it and continue sleeping but the smell was really unbearable. So I was moved to another room and this was really inconvenient 😞 I have heard similar reviews before my stay and wondered if the hotel can do something about it, implement some very strict rules and enforcing them?!??
5.0 / 5.0
Good location, clean room.
There’s strong cigarettes smell get into my room around midnight and we can’t sleep so the hotel offer another room to move. Even it’s prohibited to smoke in the room, he can’t find where the source of the smell. My bad luck.
5.0 / 5.0
polite and helpful staff, good breakfast. generally the hotel itself is flawless for a leisure traveler
4.0 / 5.0
Very good location, close the West Lake and shopping mall. Staffs were very friendly.
Facilities are very old, the air con was nosiy.
5.0 / 5.0
Excellent location near the westlake
3.5 / 5.0
Location.
Breakfast varieties were limited and serving quantity not enough.
4.0 / 5.0
Great location, right next to the West Lake.
Rooftop terrace amazing, even though there was no service there at that time.
Staff was helpful and friendly.
When we arrived we had to request the staff to change our towels and bedsheets for the baby bed, as some marks here and there; what they did quite fast.
One guy lighting up a cigarette and smoking in the restaurant one evening, and the next day one guy smoking in front of our room, then in the toilets downstairs next to the bar. Not really the staff’s fault here, however, they need to react quick, be stricter in implementing the rules, and probably get specific detector system. Well, for the one in the room area, the guy was smoking under what looked like a smoke detector, but nothing happened.
4.5 / 5.0
Great location for visiting the West Lake. Good breakfast. Nice bathroom. Personnel eager to assist.
Room was a little aged.
4.5 / 5.0
Excellent location which is right next to the famous West Lake. It is also very convenient for visits to other tourist destinations. Accommodation is very comfortable and affordable.
Some rooms have no views. This was not a problem for me. Choose the room type carefully when making the booking if one wants to have lake view
4.0 / 5.0
great location, close to the lake. spacious and well equipped rooms
plugs in room were old so they couldn’t ‘hold’ the chargers. materials are a little dated
4.5 / 5.0
Very good location
Dinner quality is not as good as big restaurant outside, but with higher price. Morning buffet offers very bad coffee.
5.0 / 5.0
This was our second time staying here, highly recommend it. The staff are excellent, especially Thomas!
It's great, if a little pricey!
4.5 / 5.0
Location and bathtub
slightly cold , heater
5.0 / 5.0
Amazing sunset views from the rooftop terrace
4.5 / 5.0
The staff is friendly, helpful and always willing to help, the hotel up graded the room FOC which was a nice bonus, the food was good-breakfast and evening dinner,
Swimming pool is a little small,
5.0 / 5.0
Excellent customer service, food, staff, great location accessible to all locations, and the bed immaculately comfortable.
Nothing
4.5 / 5.0
Breakfast buffet was excellent. Room was very comfortable and the hotel was in a great location. Staff were very happy and friendly.
3.0 / 5.0
The bed is extremely comfortable and shower is a huge, amazing rain shower. Breakfast was typical western/ Chinese buffet.
The rooms and halls were quite dirty. When you walk down the hallways you can see dust around all the ceilings and fixtures. The carpet makes the rooms a bit musty and we found 2 beetles in our room on our first night.
4.5 / 5.0
Quality of services - location
4.5 / 5.0
Very helpful staff.
Some problems with the initial room but thanks to the outstanding staff this was corrected.
FAQs
How much does this hotel cost compared to others in Hangzhou?
The average price for a rental in Hangzhou is $62 per night. This rental is $4 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sofitel Hangzhou Westlake - Few steps to West Lake, with panoramic lake view terrace. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sofitel Hangzhou Westlake - Few steps to West Lake, with panoramic lake view terrace. Enjoy the water!
Is Sofitel Hangzhou Westlake - Few steps to West Lake, with panoramic lake view terrace pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sofitel Hangzhou Westlake - Few steps to West Lake, with panoramic lake view terrace?
We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.
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