Islamabad Serena Hotel

Islamabad Serena Hotel Hotel in Islamabad

8.2 / 10.0

Excellent(879 Ratings)

Hotel in Islamabad

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

About this hotel

Islamabad Serena Hotel welcomes guests with an outdoor swimming pool and relaxing spa treatments. Located in the capital city of Islamabad, the hotel is situated 12 km away from Chaklala Airport and provides free airport shuttle services.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Islamabad

Nearby attractions

Fatima Jinnah Park (F-9 Park)

7.5 mi

Daman-e-Koh

5 mi

Lok Virsa Heritage Museum

4.1 mi

Pakistan Monument Museum

3.9 mi

Available Rooms

1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 581 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 645 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 1 Sofa • 2120 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Islamabad Serena Hotel

$$$$

8.2 / 10.0

Excellent(879 Ratings)

Hotel in Islamabad

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

About this hotel

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Islamabad

Nearby attractions

Fatima Jinnah Park (F-9 Park)

7.5 mi

Daman-e-Koh

5 mi

Lok Virsa Heritage Museum

4.1 mi

Pakistan Monument Museum

3.9 mi

Available Rooms

1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 581 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 645 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 1 Sofa • 2120 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Excellent(879 Ratings)

100% verified reviews

9.0 / 10.0

Oct 2024

Number one hotel in Islamabad

Outstanding breakfast and great rooms. Staff were superb. Well equipped gym.

Executive lounge facilities

8.0 / 10.0

Apr 2024

Good location but high occupancy & rates

Good breakfast, great welcome and lucky to get complimentary upgrade

very high occupancy and high group bookings causing a busy reception and diversion of main entrance

10.0 / 10.0

Oct 2023

The comfortable accommodation made our stay enjoyable.

We had a pleasant two-night stay at the Serena hotel. The staff, including the check-in team, drivers & restaurant staff were exceptionally courteous. The comfortable accommodation made our stay enjoyable. We enjoyed the spa and salon everywhere we find staff very professional and prompt.

10.0 / 10.0

Jun 2023

never stayed in a better place! thank you Serena Islamabad!

fantastic throughout

7.0 / 10.0

May 2023

Only stay when cricket teams are not staying at the hotel

The location is good. We had an accident in Serena’s rental car and Serena’s staff (Guest relations manager?) was very helpful in arranging a doctor and getting the medicines etc for us.

Although most of the staff was courteous, some front desk ladies needed to work on their mannerisms and customer service skills. Their attitude is more like “Take it or leave it!”. Billing is another issue the staff needs to get some training. Room service is quite bad, they sent us raw pizza one night, and a lot of times, they forgot the items that we ordered. My wife took an elevator to the third floor for the salon, and as soon as she stepped out of the elevator, she was scolded by some tall person (not sure if he was with the hotel or the cricket team) and was asked to leave that floor immediately and was warned never to step on that floor again. He was very rude and harassed my wife. No one told us the third floor was “off-limits” because of the New Zealand cricket team. My wife felt humiliated and insulted and was distressed by this ill-treatment. She was quite shaken up. We stayed in a five-star hotel in Karachi last February when a major cricket tournament was happening in the city, and we stayed with some famous international cricket players, shared elevators with them, dined with them, and never been poorly treated like this. All restaurants close at 11pm and you are stuck with a very limited room service menu. Either have a restaurant or some cafe open late/24 hours or please expand your late-night room service menu and improve the service. The hotel doesn't have shuttle buses or large SUVS/ vans, only small sedan cars. If you have a lot of luggage, you have to book another car and pay for it.

10.0 / 10.0

Jan 2023

Very luxurious and clean hotel, with fantastic staff. Special thanks to our driver Mohammad Saeed who took us to multipl

Luxurious

10.0 / 10.0

Jan 2023

Perfect place for a luxurious, pampering experience.

very friendly staff, clean rooms, spacious venue with amenities close by. very good security so feels safe, little touches like having lift operators, live music in the hotel, free tea coffee throughout the day with executive access made it more special. Was served by Areej & Shumaila in the spa who went out of their way to make my experience a comfortable one. I left the hotel feeling very relaxed and pampered. I booked a room for my parents and the staff made an effort to slot them into a room only a few doors down from us which allowed them to feel comfortable.

I don’t really have a bad thing to say about my experience here at all. I was ill for a couple of days and was not able to stomach hotel food but we were not allowed to bring food from outside in, it was frustrating at first but we understood it was for security reasons.

7.0 / 10.0

Jan 2023

Good.

Staff was polite and trained to match international standards.

Rooms were not the same. Central heating was dysfunctional in the room allocated to me. I was given another room which was much smaller, washroom was smaller and less cleaner. Same price.

9.0 / 10.0

Dec 2022

Excellent

The health club. Excellent machines. Unfortunately leg abductor is in women’s gym and only available after 4. The pool was great Complimentary drinks. The Shasusuke at breakfast

8.0 / 10.0

Oct 2022

Excellent stay and best time spent in Pakistan

Staff cooperationa

Rooms are getting old

10.0 / 10.0

Oct 2022

everything was amazing all the way with the workers to the hotel

everything

liked everything

8.0 / 10.0

Oct 2022

A relaxing oasis in the heart of Islamabad.

beautiful grounds. phenomenal lobby and public areas. exceptional architecture. excellent service at all levels.

guest rooms are in need of renovation to keep up with the public areas. carpets old and a bit musty. Food was average. geared to low spice, western tastes, not Pakistani tastes.

9.0 / 10.0

Sep 2022

great location and staff but room service is not so satisfying

location

room service and inroom dining not so good

10.0 / 10.0

Aug 2022

Exceptional

Overall Decor, The lobby was comfy, nice look and feel and smell very nice.

Entrance was difficult due to over the top security measures.

9.0 / 10.0

Aug 2022

I would stay here again without a shadow of doubt.

A fabulous place in many ways. Very delighted for the rooms' upgrade! Thanks, Serena.

8.0 / 10.0

Jun 2022

it was very good and I would visit again and again in the future

The food quality and taste is excellent, the overall atmosphere is excellent, i think the Hotel is crowded and needs more staff to reduce guests waiting time to be served generally.

long time taken to check in to the room and check out off , in average it took me more than 50 minutes to check in and out. the staff are extremely friendly and nice to deal with , but ratio of staff serving clients i guess is very low. .

FAQs

How much does this hotel cost compared to others in Islamabad?

The average price for a rental in Islamabad is $61 per night. This rental is $49 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Islamabad Serena Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Islamabad Serena Hotel. Enjoy the water!

Is Islamabad Serena Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Islamabad Serena Hotel?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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Islamabad Serena Hotel

Hotel in Islamabad

Reasons to book

About this hotel

Amenities

Map of Islamabad

Nearby attractions

Available Rooms

Islamabad Serena Hotel

Hotel in Islamabad

Reasons to book

About this hotel

Amenities

Map of Islamabad

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Islamabad?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Islamabad Serena Hotel pet friendly?

What amenities are available at Islamabad Serena Hotel?

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