Lovely hotel with good facilities, views and pleasant staff. Great for a relaxing and peaceful trip. Would recommend!

The only negative - at check out was asked to pay an additional $30 for extras at breakfast (incl orange juice). Despite asking the waiter several times if said “extras” were included. Next time, please advise guests clearly on what is not included rather than charging unexpectedly at check out. This left a very sour taste.

Thoughtful design beautiful landscaping. Rooms are actually bungalows with great views and verandas with comfortable chairs for relaxing.

Only the drive from the highway to the property was probably a quarter mile of ever increasing challenge. You should have a truck with aggressive tires. Best to take a boat across the lake I think.

Everything was exceptionally positive: perfect. This was the best hotel experience we've ever had!!

There was nothing we didn't like.

room, privacy, activities

further from Flores but the boat ride is nice

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

nothing

Beautiful resort. Excellent staff and service. Good restaurant

A gym on site could have been great

The breakfast was really nice. Custom made pancakes & omelettes were outstanding ! Fresh fruit juices and the fruit plate were equally enjoyable. It was nice to enjoy breakfast with a terrific view of Lake Peten. Wait staff is great too ! Special saludos to Bolontiku managers Percy & Mariela and bar staff Nelson & Shirley. Their hospitality was genuine and much appreciated ! Muchas Gracias a todo !

This is a really nice hotel, with friendly and helpful staff.

I’m picking small points - but the ‘included’ breakfast doesn’t include everything (drinks/sides are not included), the hairdryer in the room wasn’t very good, and there are a lot of service charges (on meal bills (fine, to be expected), on the massage bill, and on the room rate as well!)

Beautiful location and facilities. The rooms were incredible and the staff was always at hand and very welcoming. Had a great time in the pool and in the lake using the water sport equipment. Would definitely stay again!! 😁

it was spectacular! I wish we had more time to stay.

nothing

absolutely gorgeous. staff was lovely and incredibly helpful. pool was great as well as lake activities. rooms were nice and clean.

food was expensive and not good. we went out of our way to eat elsewhere. airport transfer should be included. we had to pay $100 Q each way to and from dock which is just a few minutes from airport. and would’ve had to pay $600 Q if we arranged the transfer through the hotel for our family of four, which is so expensive it doesn’t even make sense! we stayed in villa which was much too big for us, but was the only option for us as we wanted to stay together but with separate bedroom for kids.

Beautiful and very romantic. Very well taken care of, and exceptionally green!!!

I loved it all.

Beautiful setting on the lake.

They told us breakfast was included with our room , but neglected to say it was only for two people. We were a party of three.

everything !!! location, facility, staff , food , views everything was awesome 😎

nothing- everything was perfect 👍🏻

The staff is outstanding and the place is beautiful.

The menu is limited, but the kitchen tries to accomodate to your needs.

beautiful, very comfortable rooms, very clean and so well designed and organized

nothing

kudos to the staff! They were nice to accommodate the pick-up at Flores late at night, the staff is amazing and friendly, the included breakfast was delicious, and we got the Luxury Village that includes a jacuzzi. it is a great location to enjoy Peten Itza lake

unfortunately after 10pm there is no much assistance at the hotel, the electricity failed and was no one to fix it, it caused the A/C to make this noisy sound all night and no working, and couldn’t charge our electronics when we were leaving the next day.

Beautiful setting, nature all around, waterfront property, cleanliness of the rooms, excellent service.

The access by road on a dirty and poorly maintained track is hardly possible without a 4WD. Improvement measures are necessary to avoid that cars may get stuck.

The place is beautiful and private. The complimentary boat makes all the difference. The staff was friendly and helpful, and the place was immaculate.

Maybe just the prices for food . For what your getting it's a little high. But the breakfast is delicious!