Helpful staff, comfortable room, good location

Pet friendly

No fridge in rooms

Everything! The room was very clean, the staff super helpful and the breakfast was delicious! We have really enjoyed our stay.

No complaints.

Good hotel in very central Puno. Heater + hot water.

Asked for more money for early check-in although half of the hotel was empty. It was cheap and we could enjoy extra breakfast though.

friendly staff, willing to help at any time

i like all very nice place

Comfortable room, in the historic centre if Puno

Comfortable bed, in the historic centre of Puno

Very conveniently located to the main square, restaurants and bars and a straight walk down to the lake and marina area. A little dated but really well priced and the heater in the room was awesome too as it was super cold during our stay. The staff were really friendly and helpful in holding our luggage for no extra charge while we went on our tour and allowing us to wait in the lobby in the evening as we had a late bus departure. They even printed off some documents for us without any hassle. We were interrupted at the beginning of breakfast by our tour guide arriving 20mins earlier than we were told so didn't really get to enjoy that, but from what we saw it was a good spread!

Considering the political turmoil going on outside in the streets and most streets being blockaded by demonstrators, we had a wonderful stay here. The staff were fantastic, for a couple of nights we were the only 2 guests in the 6 floor hotel. Great restaurant on the 6th floor, it was rather fun having our own personal waiter and cook. Then a group from Brazil arrived in the middle of the night so the hotel felt more like a hotel. It was clean, staff were super friendly, we could walk to the main shopping streets and the plaza plus the wharf was only 20 minutes easy walk (of course we had no choice, no cars could get into town). Stay at this hotel, you won't regret it.

There was not one thing we didn't like.

this hotel is being renovated and we were sent to a better located one in the main plaza. great location and has a balcony looking at the cathedral

the hotel is build in the old colonial style and the location is top…a lot of good restaurants are nearby so only few minute’s by walk. the room was really clean and the staff was friendly and helpful. the breakfast in the morning is good and you can choose between various meal’s. so we liked it so much that we stayed one more nights.

Really good located hotel right off the main square, the room was clean and the breakfast buffet was amazing with lots of choice and variety.

The room is very old and could be refreshed a bit, the bathroom was even older with the shower / tub sinking down into a crack which could be quite dangerous in the future. We tried to order a taxi for a certain time but the front desk staff forgot and we were delayed quite a bit.

Good value for the price. Heatig in the room. Breakfast included, and filling. Staff is helpful.

The carpet on the floor could be replaced or better removed:') also the blankets were not so great.

great location and huge room.

Very spacious room, nicely decorated. Good location.

Very central, very clean, with very helpful staff, great breakfast, hot water with good pressure and free parking for our car. What else can anyone needs?

The first night they didn't give us the room we have booked, but a worse one. The next day they changed our room and everything was fine.

The location

everything

Good location

The facility have had it's best days, does not look fresh

It had all we needed, was clean, we only needed a night, so wasn’t there for too long

Didn’t see anything we didn’t like.

Exceptional staff who were very service oriented. We stayed for two nights with a one night away in between on Lake Titikaka and they stored our bags. When we returned the bags had already been moved to our room before we even checked in. Delicious breakfast and comfortable beds. Our kids loved the hot bath tub.

Towels and bedding looked a bit worn with some stains. Our room on the fourth floor had some issues with insulation and so it was quite noisy.

Rustic hotel in the best location with amazing people! The breakfast is one of the best in Peru! This is a great value for the money!

Mattresses might need an update sooner than later

My bed was comfortable. It had plenty of hot water. The staff was friendly and helpful. It was a good location. Breakfast was great and had a variety things to eat.

The heater didn't warm up the room.

Everything went well.

I was told the fee for the hotel was 164 dollars which i charged to my credit card and i notice there is an extra charge for 109 dollar more or less.