Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
4.1
Excellent(1,526 Reviews)Hotel in Umhlanga
4-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is located opposite the Wavehouse and the Gateway Theatre of Shopping. It offers views of Chris Saunders Park and air-conditioned rooms with satellite TV.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Umhlanga
Available Rooms
1 King • 236 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Single • 1 King • 796 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Double • 322 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 602 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 613 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.1
Excellent(1,526 Reviews)100% verified reviews
4.1
The friendliness of the staff
The curtains were dirty
The milk, coffee,sugar were there was for 2 people were as a booked for family of 4
4.1
Everything from cleanliness, responsive and friendly staff, location, breakfast
Nothing
4.1
Good location, across the street from the Gateway Shopping Centre. Quick and easily accessible from the airport - 10-15min drive.
Comfy bed and pillows. Good selection of food for breakfast. Friendly and helpful staff.
-
4.1
Best location
4.1
Your web site is not user friendly and keeps kicking your clients out when trying to make a booking. after 3 attempts I was forced to book through an external provider. The Marriot loyal number gives continuous issues when tying to log on. This really needs attention.
Breakfast not to standard.
Room service: often not all items are in stock as per menu.
4.1
All met my expectations
4.1
Everything about it
Nothing to complain about
4.1
staff and location
options on in room dining limited and bed comfort
4.1
Nothing it doesn’t meet the Marriott standards
The building itself the stuff very unfriendly the rooms looked like student accommodation or communal not super clean
4.1
everything was Good
none
4.1
The staff is very friendly.
The cleaner tends to not clean the room when you have a longer stay. They don't do a thorough cleaning
4.1
I really loved the place, and the staff is amazing, very welcoming, and helpful. Great touch was upgrade of my room. The hotel is located central and a short distance walk to the mall or uber to the beachfront. Highly recommend.
4.1
The location was perfect for me. Away from city bustle but with all amenities, stores and restaurants within walking distance.
The breakfast was excellent.
Rooms were spotless. Breakfast was good.
The staff were all friendly, helpful and went out of their way to accommodate me.
The only aspect which was a little disappointing was the waiting time for meals, both in the bar area and room service.
4.1
Was very aesthetically pleasing.
N/A
4.1
Location, convenience, safety, friendly and helpful staff.
Nothing
4.1
The place was stunning and we received a wonderful welcome at check in.
Breakfast was lovely as there was a large variety to choose from
NOthing
4.1
No cutlery or glasses in the apartment. Few amenities in the room. Drinks menu not available printed or online. No advice given on load shedding upon arrival or notifications of schedule each day. Bathroom sink did not seal and air lock so water squirted everywhere, impossible to use. Had to chase laundry delivery. Music from bar over the road extremely loud this time.
4.1
Everything was clean and the staff were always happy 😊
Omg, I'm extremely disappointed because I did not sleep well due to all the noise and music that came from the club across the road😞
It went on till about 3am
4.1
Lovely premises with a stunning outdoor area & restaurant plus it is very close to Gateway so definitely 5 stars for convenience. Downstairs area is modern & really lovely. Loved the photo areas by the pool So much fun. DJ on the Friday evening was very cool. Staff are very courteous. Bed was nice & big.
The rooms were not very comfortable. Very tight / small rooms. The aircon did not blow by the shower area so it got very hot & uncomfortable at times. There is no bin in the bathroom. No soap dispenser at the basin. The club made a lot of noise on the Friday evening. The Customer journey in the rooms must be considered.
4.1
The hotel was affected by loadshedding and made our the room essentially unusable. One room had stairs within it and both rooms we booked has bathroom with no lighting.
4.1
Comfort
No cutlery but plates. Towels were provided on request
4.1
Location and cleanliness
Could have done with abit more storage space, eg drawers for clothes
4.1
The room and location of the hotel.
The restaurant. A lot of the dishes on the menu was not available and the food was not up to standard.
There was also a loud meeting of about 20 people taking place in the restaurant. As it was after 8 on a Sunday evening, I felt that was not appropriate.
4.1
The staff were very accommodating and willing to help whenever required
The noise levels are not great. There was a soccer club of youngsters who just had no manners . They were talking and behaving so loud at all hours of the evening and into the morning not respecting fellow guests.
It is such a pity that the management of the club had no control of these individuals.
As the walls of the rooms are extremely thin one cannot be afforded any rest time. I did bring this to the attention of the reception during check out.
4.1
The decor & theme was beautiful. My son loved the surfboards, model cars. It was so clean & well kept. professional & friendly staff, always making us feel at home.
4.1
the neatness and friendly staff
na
4.1
Location very good
Room to small for family and very noisy area especially after midnight
FAQs
How much does this hotel cost compared to others in Umhlanga?
The average price for a rental in Umhlanga is $166 per night. This rental is $3 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge. Enjoy the water!
Is Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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