Le restaurant et le spa

La.chambre un peu petite et mal insonorisée

Très bon accueil. Les chambres sont agréables et salle de bain parfaite en terme de taille et d'équipement.

Il faudrait sécuriser l'accès de l'établissement. Présence d'une grosse plaque de verglas.

Repas excellent. SPA très agréable. Personnel accueillant et souriant. Cela fait 2 fois que nous y allons et nous ne sommes pas déçus.

Location and restaurant attached

Staff was very nice. We arrived a bit later but they kept open also the kitchen for dinner for us. We got a bit lost as it was raining a lot and I didnt realize that I had to go up the mountain side. Normally, would have been easy to find but I had no internet and no visibility because of the rain. Place was great. My child and husband did a nice walk by the woods. Dinner was very yummy. Breakfast was also great. Room was also nice and clean.

None I can think of.

Cheerful staff and comfortable bed.

A bigger, more comfortable lounge please. Would have liked a little more dinner menu choice as we stayed for nearly a week.

well presented, great restaurant, wonderful staff

the road noise made it difficult to have the window open and we live away from roads so a problem to us but not for everyone as it is only occasional cars. no curtain or anything on the bathroom window was a bit odd

Reservation made for the night of 17 March 2023. We called at 6pm to announce our late arrival at 11:30pm. The lady on the phone told us that she would leave the room key at the reception with instructions for check-in. When we arrived, we realised that the door code had not been given to us and that the door was locked. 1 hour waiting for someone to open the door before resigning ourselves to looking for a hotel in Grenoble. In other words, how to waste your weekend... Moreover, we called back the next day to ask for explanations. The person on the phone said that she had no information about this inconvenience, that she would check before calling us back. We are still waiting for this phone call, which I think will not change anything about what we think of this place: a blatant lack of consideration towards the customers. We called booking several times to find a solution. The lady on the phone was not helpful at all. She gave us a cliché speech and told us that she tried to reach the property by phone and even email and that she would call us 15 minutes later because it is the "classic procedure of booking". She surely did not call us back. We called another time. We are not sure if it was the same person but she finally told us that she tried to book another stay for us but there is not any avaibility in the city. Then she just hung up on us. The first hotel that we found on booking was available...