Hotel Ercilla de Bilbao, Autograph Collection

Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi

Room, 1 King Bed with Sofa bed | Bathroom | Separate tub and shower, hair dryer, towels

Premium Room, 2 Twin Beds (Vintage) | Bathroom | Separate tub and shower, hair dryer, towels

Premium Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi

8.2 / 10.0

Excellent(795 Ratings)

Hotel in Bilbao

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Air conditioner, Internet / Wifi and more

About this hotel

Hotel with a 24-hour fitness center, near San Mames Stadium
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and 24-hour room service.
Housekeeping is available on request.
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Garden

Map of Bilbao

Nearby attractions

San Mamés

0.9 mi

Guggenheim Museum Bilbao

0.9 mi

Federico Moyua enparantza

0.3 mi

Plaza Nueva

1.3 mi

Available Rooms

Room, 2 Twin Beds (Vintage)

2 Single • 474 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed with Sofa bed

1 King • 1 Sofa • 474 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 Double Bed

1 Double • 269 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room, 2 Twin Beds (Vintage)

2 Single • 474 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room, 1 King Bed (Vintage)

1 King • 474 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

Hotel Ercilla de Bilbao, Autograph Collection

$$$$

8.2 / 10.0

Excellent(795 Ratings)

Hotel in Bilbao

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Air conditioner, Internet / Wifi and more

About this hotel

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Garden

Map of Bilbao

Nearby attractions

San Mamés

0.9 mi

Guggenheim Museum Bilbao

0.9 mi

Federico Moyua enparantza

0.3 mi

Plaza Nueva

1.3 mi

Available Rooms

Room, 2 Twin Beds (Vintage)

2 Single • 474 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed with Sofa bed

1 King • 1 Sofa • 474 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 Double Bed

1 Double • 269 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room, 2 Twin Beds (Vintage)

2 Single • 474 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room, 1 King Bed (Vintage)

1 King • 474 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Excellent(795 Ratings)

5.0 / 10.0

Sep 2024

Very good location and comfortable

10.0 / 10.0

Sep 2024

Fantastic property!

2.0 / 10.0

Aug 2024

First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.

8.0 / 10.0

Aug 2024

Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.

10.0 / 10.0

Aug 2024

The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you

10.0 / 10.0

Aug 2024

Wonderful terrace for drinks in the evening although it unfortunately isn’t where breakfast is served

8.0 / 10.0

Jul 2024

AC did no work even though we paid a premium for it

10.0 / 10.0

Jul 2024

For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.

5.0 / 10.0

Jul 2024

Location is wonderful. Worth it for the rooftop restaurant.

10.0 / 10.0

Jul 2024

Lovely

10.0 / 10.0

Jun 2024

The roof bar was a luxury escape

10.0 / 10.0

Jun 2024

Excellent place. We always stay there

10.0 / 10.0

Jun 2024

Location is very convenient. Walking distance to Guggenheim. Rooms are clean and comfortable. Staff is attentive and friendly. Good value for money.

10.0 / 10.0

May 2024

The environment and ambience of hotel was great. Stairs to go to room was not that good idea. Fire alarm rang about midnight 3 days several times was a disturbance. Other things were quite good including breakfast.

5.0 / 10.0

Apr 2024

Our stay was great. Perfect location. Walking distance to all important places. Excellent breakfast. You have to reserve the parking ahead, we didn’t but we were lucky they help us with this matter.

5.0 / 10.0

Mar 2024

Great location and hotel. Very helpful and friendly staff.

4.0 / 10.0

Mar 2024

Great location as only a 10 minute walk from attractions. We were disappointed to be told we were unable to have drinks on the rooftop terrace at 4pm on a Sunday, as all tables were ‘reserved’ (it was very quiet!) We were then met with an unexpected terrace bar tab when we checked out, having not used the bar at all! This was resolved eventually, but I feel they didn’t believe us at first.

3.0 / 10.0

Mar 2024

A declining hotel, with dated facilities, clearly going down quality. Check in was terribly slow lasting about 25 min. The bathrooms have no ventilation whatsoever, not even a fan, leaking shower cap, poor and expensive breakfast, with the regiular ham stinking sour probably expired did t dare tasting, very hot on the hallways on the 8th floor with no air. We had 2 rooms and in one of them we saw a cockroach in the bathroom.a deteriorating property im urgent need for a revamp in some areas.

4.0 / 10.0

Feb 2024

Location location location. Great rooftop bar.

3.0 / 10.0

Jan 2024

Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected). Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees. Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing. As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.

10.0 / 10.0

Dec 2023

Excellent rooms, great terrace bar with views of the city, excellent staff all over

5.0 / 10.0

Nov 2023

Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.

8.0 / 10.0

Nov 2023

Location and friendly staff. Stairs to enter the hotel still an issue when arriving with luggage. Small lift problematic when busy. Price of 25E for buffet breakfast very high compared to other hotels we have stayed in.

8.0 / 10.0

Oct 2023

Very central to a lovely vibrant but small city. Shame there was no kettle , for a Marriot hotel, in the room. Very convenient to visit the Guggenheim gallery.

10.0 / 10.0

Oct 2023

Near everything

6.0 / 10.0

Oct 2023

The a/c doesn’t work in the whole hotel… neither the rooms, so the only “solution” was a fan for the room…the clerk says, we are waiting a part and probably arrive this week… unacceptable to pay for a hotel in that condition

6.0 / 10.0

Oct 2023

Hotel is very good but they have problem with Air Conditioner all over the hotel and room are very hot and they can’t fix for two days

8.0 / 10.0

Sep 2023

Concierge was fantastic! She went out of her way to assist with a baggage problem and room. Front desk staff were not friendly.

4.0 / 10.0

Sep 2023

The hotel is in a good location for the modern centre of Bilbao and the roof-top bar is a good feature, although a little expensive (€8 for a beer). The air conditioning was not working throughout our stay and I have heard from people who stayed at other times that this was not a one-off.

4.0 / 10.0

Sep 2023

Air conditioning was malfunctioning. Could not cool the room below 22c. When I complained they admitted there was a problem affecting the whole building but offered no compensation or other action. WiFi was not working. When I complained they admitted there was a problem with new iPhones but, as with AC, offered no compensation or other action.

4.0 / 10.0

Sep 2023

For the most part, I enjoyed my stay here. The staff were all very kind and helpful and the rooms were clean. The hotel is in a very convenient location to walk around Bilbao. However, I would not stay again for a business trip - the WiFi was so bad that most websites would not load and frequently the signal was so weak I could not even connect to the WiFi. I could not complete my work while here. But if you do not need the internet, then I would recommend!

4.0 / 10.0

Sep 2023

Nice hotel friendly staff and pleasant high quality room. However AC not working and hasn’t been for a while according to staff. Rooms unbearably hot. No fans even. Why weren’t booked guests warned? Poor

8.0 / 10.0

Sep 2023

Nice hotel with super-friendly staff in very convenient location in Bilbao. Metro/Buses and main attractions within minutes of walking distance. The hotel has also a nice roof-top bar. Only minor was the fact that the AC did not work due to a malfunction, but things can happen. Would defintively come back.

6.0 / 10.0

Sep 2023

You can pretty much walk everywhere in the city. A little upsetting because it was so hot and the air conditioner in the whole building doesn’t work. When we arrived on Sept 5 we were told it would be fixed by September 6 and nothing was done! Rooms are like a heat box! Finally was able to request a fan for the room so at least we can sleep! Waking up sweaty is horrible! They need to fix that issue. I feel I should have been compensated in some way! They didn’t even tell you that it wasn’t working they just have an answer for everything.

5.0 / 10.0

Sep 2023

Family weekend break to a wonderful city full of surprises.

8.0 / 10.0

Aug 2023

Great hotel very well located! Staff and personnel were amazing and helpful! Qe had an issue with the A/C but the staff was helpful and accommodating and also gave us compliments for our trouble. Would recommend to stay here to be able to visit Bilbao in a practical way since its close in walking distance to everything!

10.0 / 10.0

Jul 2023

Lovely hotel. Gluten free options at buffet. Great staff.

2.0 / 10.0

Jun 2023

The hotel front desk staff took 30 minutes to check me in, and I often saw other guests taking longer. The refrigerator was locked twice and could not be opened, and the second time I gave up trying to get it opened. The front desk staff didn't even know the airport bus schedule, which was obviously available online, and told me to check at the stop.

3.0 / 10.0

Jun 2023

Service in bar while waiting for room was shocking, got acknowledged twice but no service, two staff only customers Went to roof terrace, again terrible service, ordered a 2nd beer when half way down mojito didn’t come until we’re on way out to pay, so refused it, again more staff than customers. Tiles in shower were mouldy, one side of bed was on way to collapsing, drinks table did not get wiped of marks in 3 days Only 3 very small lifts which was not sufficient for number of rooms but one was out of order for most of stay This hotel seems to think it is something special by extortionate prices charged for stay and in bars, but it is way past its best

8.0 / 10.0

Jun 2023

The check in. We had to queue twice for a good period of time. We were led to believe we had checked in early in the morning with our passports etc taken. We were told we could leave our luggage and just collect our keys in the afternoon. After queueing again a demand was made for our passports again which were in our luggage. Eventually after checking again by the receptionist we were given our keys. Made to feel we were trying to gain access to rooms that were not ours.

FAQs

How much does this hotel cost compared to others in Bilbao?

The average price for a rental in Bilbao is $129 per night. This rental is $42 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Hotel Ercilla de Bilbao, Autograph Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hotel Ercilla de Bilbao, Autograph Collection pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Ercilla de Bilbao, Autograph Collection?

We found 5 amenities for this rental. This includes air conditioner, internet / wifi, laundry, balcony or patio, and garden.

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Hotel Ercilla de Bilbao, Autograph Collection

Hotel in Bilbao

Reasons to book

About this hotel

Amenities

Map of Bilbao

Nearby attractions

Available Rooms

Room, 2 Twin Beds (Vintage)

Room, 1 King Bed with Sofa bed

Room, 1 Double Bed

Premium Room, 2 Twin Beds (Vintage)

Premium Room, 1 King Bed (Vintage)

Hotel Ercilla de Bilbao, Autograph Collection

Hotel in Bilbao

Reasons to book

About this hotel

Amenities

Map of Bilbao

Nearby attractions

Available Rooms

Room, 2 Twin Beds (Vintage)

Room, 1 King Bed with Sofa bed

Room, 1 Double Bed

Premium Room, 2 Twin Beds (Vintage)

Premium Room, 1 King Bed (Vintage)

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Bilbao?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Ercilla de Bilbao, Autograph Collection pet friendly?

What amenities are available at Hotel Ercilla de Bilbao, Autograph Collection?

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