We had two rooms room 120 and room 135. In room 135 we were unable to watch TV because there is a parental PIN required. I reached out to the front desk, six different times between 6 PM and 11 PM, front desk person stated he didn’t know the code and had been emailing his supervisors but he never received a response. It kind of ruined our evening because we wanted to have a movie night and we couldn’t so basically the kids had to go to bed early and we couldn’t hang out to watch TV. At about 12:30am, I went to the lobby to ask if they ever received a response about the PIN and get some drinks but there was no one at the front desk, I took three drinks. Upon checking out, there was a different front desk person (a female), which I explained the situation with the TV and how I was not satisfied but she said she was”unaware of this issue” and that she was “sorry but thank you for reporting the issue”. I told the Front desk personnel I needed to pay for the drinks, she stayed “don’t worry about it, for all the inconvenience”. The personnel that I did come in contact with were all very courteous (I truly believe the evening front desk personnel was trying to get the pin for me and unfortunately he was just unable to, What made me more upset was that they never tried to contact me in either of the two rooms or on my cell let me know that they would not be able to get PIN and the lack of communication between staff. The hotel/rooms were very clean and Breakfast was delicious!

Hotel advertises breakfast which was not available. Hot tub is broke-water is ice cold. We also had an unauthorized charge of $235 on top of our original room charge which was $185. No solution to this as of yet. Every excuse was “because of the hurricane” which happened 2 weeks ago-even the unauthorized charge was blamed on the hurricane. I have a gut feeling they are taking full advantage of fema people & not providing services that they advertise for. We have stayed here numerous times & cannot recommend at this time.

Very quiet & rooms very clean.

Really enjoyed the jacuzzi in my room. Love love.

Stay here for work often. Good location

The desk manager is awesome. She was friendly, welcoming, accommodating. Her warm, caring spirit makes one want to return!

It was very quiet, clean and staff was friendly.

When I arrived, I was told that my room with 2 beds was not available anymore because the hotel had overbooked. I received a call 4 days prior to my visit and was asked if I wanted an executive room with a pull out sofa bed instead of the room with the 2 beds. I said No. I needed 2 beds. So after all that they gave us the keys to the “executive room with pull out bed”. We got to the room and no sofa at all. We went back to the receptionist again. They started giving us the run around about that they didn’t have a sofa bed??!! He later came back with the keys to another room. I guess they figured it out cause this new room did have a sofa bed. The room was ok. It was clean. The bed was comfortable. The hotel itself was a little beat down. The manager was very nice and tried her best to make things better. I don’t think I would be staying there again.