We were told on our way in to South Carolina the pool was up and running! We arrived from Michigan it was 94 degrees no pool working! Repeatedly told us the contractor was on their way! We are now checking out I asked for corporate number and the general manager told me NO! I found the number my self and will call. We brought our soldier back to swim and hang out with him for the day still no pool! General manager told my husband they never discount rooms. We called from fort Jackson the day of family day gentleman said the pool was fixed and running only to find out it was not! We also called from dinner the next day told the pool was open! It was not! We booked here because of ratings and out door pool we knew it was going to be hot! I have stayed in many Fairfield Inns and have always been happy not this time our stay was for 4 nights every thing around us was booked because of graduation! Or we would have left! General manager was rude and denied that anyone had ever told us the pool was working!!! I will get ahold of corporate when we return home. Who wants to sit in a hotel when the sun is shining? I would never and I mean never recommend this place to anyone! With graduations weekly I would never recommend this place to anyone that wants to spend quality time with their new soldier and family! We booked four nights and had paid for two rooms 1,200.00 isn’t chump change!! Card readers at entrance by parking lots don’t work so they leave a rock to keep it open unsafe!!!

I’m always pleased when I stay at Marriott

It is just off the interstate but was dirty in the common areas and because of it’s proximity to the highway it was a bit loud.

the breakfast was excellent. Peter and Gigi were upbeat and very helpful . Their happy faces were a great start to our day .

Great place to stay for short commute to UofSC move in weekend. Shout out to Gigi who runs the breakfast buffet - outstanding customer service.

They had an amazing breakfast and the couple who run it are kind and take pride in what they do. Will definitely stay again!

The breakfast made for an excellent start to the day.

We were traveling from FL to WV, New River Gorge National Park for vacation and need to break up the road trip up so we chose to stay here at this beautiful Fairfield property conveniently located off I77. The hotel staff was greatly welcoming rspecially GiGi who made an amazing breakfast in the morning with eggs, carmelized sausage slices, fixing for making a delishoous acai bowl, kids enjoyed the mini waffles, and plenty of table space for the whole hotel. Beds were very comfortable, room was spacious, gym & pool were a nice bonus. We loved our stay so much that we booked this exact same hotel on our way back home and visited the River Zoo and Botanical in Columbia as well. Thank you Fairfield Inn and Suites for a fantastic stay.

The room was advertised as wheelchair accessible. The toilet was fine but the shower was not accessible. It did have a shower bench but you could not get the wheelchair close enough to transfer to the bench. When on the bench, you could not reach the faucet or shower handle to shower. The room was very nice other than this.

Clean and friendly staff

It was amazing. I would definitely use them again

Gigi who made breakfast was so incredibly sweet and took great care of us. Ananiah was wonderful at check in and very kind.

Always a pleasant stay.

Rooms were great, beds were comfortable, and loved the breakfast options!

Room was very clean and employees were super helpful and friendly!

Pool was down but staff was nice and rooms clean

Very clean and great breakfast!

The breakfast staff was very friendly. However we had a pillow that had blood on it. We ask for it to be replaced. The staff stated they didnt have any more pillows. Very odd for a hotel of this size not to have extra. Very dissppointing

Everyone is very friendly

Gigi did a fabulous job with the continental breakfast!

GiGi at breakfast keeps us coming back. Disappointed that the pool was not open!

Everything was great. The room was clean staff was pleasant. We didn't do breakfast but other family told us it was really good. The construction other comments are referring to didn't interfere with our stay at all. Pool and gym were both open. Our stay was quiet, comfortable, and the shower is big enough for my fiance and I to shower together if we wanted and it had amazingly hot water. Will def be our go to when in the area

Staff was nice but someone set off car alarms about every hour all night. Staff called police but they didn't find anyone

Hotel was under renovations and everything was closed ie. fitness center and pool. No warning given that amenities would be unavailable.

We checked in late, but front desk was very nice. Room was very clean. Shower fan in bathroom was not working, so got very steamy when showering. They were doing remodeling in lobby, so little messy. But definitely would stay again.

This property is currently under trcknstruction - loud dirty and inconvenient. No coffee nor breakfast. Lobby torn up. I would have booked somewhere else had I been informed. I should receive a partial refund.

Bed was not comfortable

Location

Meet all my needs, however, the bathroom door did not shut all the way and water would come out from the shower when showering. The bathroom also had a bad smell, like swamp water. I booked a room for my mom as well during the same trip. She had a tub in her room. No issues in her room.

The television in our room did not work. The pull out couch was locked/stuck and could not be used. No one was available to fix the television or couch. I was told if I wanted a blanket or towels I had to come down to the front desk and get it. More than one person needs to be available.

Stayed here during my son’s Army Graduation at Fort Jackson. Located about 10 minutes from base, the location worked out well. Besides staying on base, this is a most convenient location. There are a lot of restaurants close, area felt safe, and if you want shopping everything is within 10-15 minutes. The rooms are all being renovated. They are clean and comfortable with nice amenities like a refrigerator. The highlight of the stay was the breakfast. This location provided a substantial breakfast buffet that changed each day we were there. A beautiful oatmeal bar (or grab a yogurt and build a yogurt parfait), waffle maker, eggs, bacon or sausage and always a quiche, omelet, or egg croissant sandwich option, cereals, breads… the list goes on. The lady who does the breakfast here (Gigi) is amazing. Friendly, service oriented, and she keeps things very clean. Food was fresh and she just works her tail off to provide a great experience. This hotel has something special with her. The check in staff were also very nice. You will only get room service if asked for it, but they do ask you upon check in. We generally opt out as we don’t find it necessary. We would definitely stay here again, if we came back.

good value, clean, quiet , good breakfast, the lady on charge GIGI was very sympatic and offers for Eastern sunday some very delicious scones.