Swissôtel Makkah
4.2
Excellent(1,029 Reviews)Hotel in Mecca
5-Star Hotel
Reasons to book
Includes essentialsGarden, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Art Deco Makkah hotel in Al Hajlah with a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.
Bathrooms include hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Laundry
Garden
Map of Mecca
Available Rooms
Classic King Room Haram Partial view
1 King
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Classic King Room Kaaba partial view
1 King
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Classic Room (Quad bed, City)
2 Single
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Classic Room (Quad bed, Haram)
2 Single
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Classic Room (Quad bed, Kaaba)
2 Single
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.2
Excellent(1,029 Reviews)4.2
Excellent service room, but breakfast is not hygienic . Most breakfast is leftovers. They have to improve breakfast . Other than everything is perfect . We our regular customers. Inshallah go again soon.
4.2
If you can afford it go for Kabaa view.
4.2
We enjoyed our stay our stay with very friendly support staff. Also very responsive housekeeping team and pro active.
The porters were very punctual and cooperative when luggage was being picked up and also upon leaving.
Location was very good with easy access to the Grand Mosque especially during busy moments and times.
I would recommend the hotel to friends and family going forward.
4.2
Amazing location , i do wish the help desk was more helpful in sense helping with the app and station booking. Some were very helpful some said to keep trying (not helpful info) the managers desk are not friendly . They prefer not to be bothered from what i felt . They look busy at all times but forget people who are staying and asking info are customers too. I just wish managers were friendly the check out desk was kind an exchanged currency for us middle of night. Appreciate that.
4.2
I recently stayed at Swissotel Makkah, and unfortunately, my experience did not meet the expectations set by its five-star rating. Here are some of the issues I encountered during my stay:
1. Room Cleanliness: Upon entering my room, I was disappointed to find it dirty. The floors had not been cleaned properly, and the linens were not fresh.
2. Unpleasant Odors: The pillows in the room had a noticeable and unpleasant smell, which made it difficult for me to get a good night's sleep.
3. Shower Temperature Control: I struggled to control the temperature of the shower, resulting in an uncomfortable bathing experience.
4. Concierge Service: After checking in, I had to wait about 15 minutes for the concierge to assist me with my luggage. I ended up having to chase them down three times before receiving help.
Overall, my experience at Swissotel Makkah was far from satisfactory, and I believe improvements are necessary to ensure that future guests receive the quality of service they expect. I hope the management addresses these concerns, as I was truly looking forward to a memorable stay.
Rating: ★★☆☆☆ (2/5)
4.2
Amazing stay, amazing customer service from the receptionists. Help with our request and made us feel like home
4.2
Everything about this property is exceptional
4.2
Front desk are very helpful (not all) especially Karim and Turkey. There are willing to help when I need to change to not connecting room.
Regards
Suratman
4.2
Nice Kaaba view and location
4.2
Great experience
4.2
Amazing experience, very friendly and helpful staff.
4.2
Room was good. View was really good, we stayed in Kaaba.
Toilet was really small.
There was a constant buzz sound in the room coming from outside, most likey outdoor units from the roof for next building, which made it a bit uncomfortable.
4.2
Very near to Haram
4.2
Great location. Restaurant has a great variety of food
4.2
Excellent location, friendly staff.
4.2
Amazing service. Close to Alharam Almakki. Friendly staff
4.2
I upgraded my room and charge the extra
4.2
Clean , safe , location
4.2
Quality, Room View, & Hospitality
4.2
Very close to Haram and convenient.
4.2
Amazing
4.2
Great service and friendly staff.
4.2
There is no international adaptators for computers or cell phone recharging
Please consider at least one international plug for each room
4.2
The hotels room was nice and close to the kabba .
The first 3 days was no hot water.
but for sure not 5 stars hotel ..fast food restaurants only around the area.
4.2
It’s was a short and pleasant stay
4.2
The hotel is great, good view of Kaaba and easy access to Masjid Alharam and the mall and near by restaurants. Would recommend...
4.2
Wonderful stay
4.2
Excellent. vey close to haram
4.2
Excellent by all means
4.2
Service is slow. Checkin was 4pm, we arrived at 5pm and still had to wait for another 2 hours to get our room.
Room was not in best condition. Bathroom sink had a leak. We asked to change to another room and paid for an upgraded room to get the full view. When we moved to the new room, we discovered that the air conditioning sensor was not working. We spent the first night in a freezing cold room trying to adjust the temperature to the highest temperature thinking it will work.
Over all rating is three because of the location. Otherwise, this hotel based on its condition and service is surely a one star
4.2
Wifi was weak and interrupted
4.2
Close proximity to Mosque. It has inside path to
Mall. But bathrooms are not in good conditions. They charge for milk for tea or coffee in the room
4.2
Close to haram
4.2
Very friendly staff.
4.2
The Luxouries of the hotel The priviledge to stay in TheTower Clock.
4.2
very close to Kaaba well
maintained property definitely will recommend to others .
4.2
The hotel is at walking distance from Haram.
4.2
Great option for walking distance hotel to the haram area.
4.2
All
4.2
Nice hotel, good service, close to the haram
FAQs
How much does this hotel cost compared to others in Mecca?
The average price for a rental in Mecca is $60 per night. This rental is $334 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Swissôtel Makkah. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Swissôtel Makkah pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Swissôtel Makkah?
We found 5 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, laundry, and garden.
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