Good location. Pleasant staff. Near all places of interest

Good service, good location, personal friendly... I’ll be back

The staff was kind enough. The rooms are very dated. They are also very noisy. The bed sleeps like a rack. The bathroom was clumsy and hard to use. The WiFi was almost nonexistent. I had to time it just right just to check my email. We were booked for 5 nights, we left after 2.

New elevator. Good breakfast. I had 2 nights, wanted 2 extra - they made a mess - can't count.

The good: The hotel is clean and well maintained. It is centrally located within easy walking distance of shopping, dining and tourist sights in Loja. The breakfast was good. The water was hot enough to shower comfortably after a wait to get warm. The wifi was pretty reliable. The staff was generally friendly and tried to be helpful. Water dispensers were available in the lobby and on our floor. The bad: our room was in the front of the hotel and it was loud even by Ecuadorian standards. The noise culminated with the police using a loudspeaker to intervene in a domestic situation taking place across the street with a bullhorn at 0200. The beds gave new meaning to "firm". It was like sleeping on a board with a blanket on top. They were very uncomfortable. The staff speaks very little English and with my limited Spanish, it was difficult at times. To be fair, they were very patient and nice about my language shortcomings. There was a misunderstanding about the number of people in our party. There were 4 instead of the 2 listed on the reservation. Someone spoke to the other people in the group about some additional charges but it was apparently straightened out. When I checked out there was no mention of it. I assume that it was because the hotel is new to Expedia.

The good: The hotel is clean and well maintained. It is centrally located within easy walking distance of shopping, dining and tourist sights in Loja. The breakfast was good. The water was hot enough to shower comfortably after a wait to get warm. The wifi was pretty reliable. The staff was generally friendly and tried to be helpful. Water dispensers were available in the lobby and on our floor. The bad: our room was in the front of the hotel and it was loud even by Ecuadorian standards. The noise culminated with the police using a loudspeaker to intervene in a domestic situation taking place across the street with a bullhorn at 0200. The beds gave new meaning to firm. It was like sleeping on a board with a blanket on top. They were very uncomfortable. The staff speaks very little English and with my limited Spanish, it was difficult at times. To be fair, they were very patient and nice about my language shortcomings. There was a misunderstanding about the number of people in our party. There were 4 instead of the 2 listed on the reservation. Someone spoke to the other people in the group about some additional charges but it was apparently straightened out. When I checked out there was no mention of it. I assume that it was because the hotel is new to Expedia.