Arc The Hotel
Hotel in Downtown
4-Star Hotel
Reasons to book
Includes essentialsGarden, Air conditioner, TV and more
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About this hotel
Eco-certified Ottawa hotel in Downtown Ottawa with a conference center
A restaurant, a bar/lounge, and a conference center are available at this smoke-free hotel. Other amenities include self parking, concierge services, and dry cleaning.
Housekeeping is available on request.
Arc The Hotel offers 112 accommodations with laptop-compatible safes and coffee/tea makers. Memory foam beds feature premium bedding. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
A restaurant, a bar/lounge, and a conference center are available at this smoke-free hotel. Other amenities include self parking, concierge services, and dry cleaning.
Housekeeping is available on request.
Arc The Hotel offers 112 accommodations with laptop-compatible safes and coffee/tea makers. Memory foam beds feature premium bedding. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Laundry
TV
Garden
Map of Downtown
Available Rooms
Intimate Queen Room
1 Queen • 140 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Majestic King Room
1 King • 170 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Spacious Corner Suite
1 King • 304 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Romantic Luxury Suite
1 King • 150 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Cozy Family Double Room
2 Double • 192 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
3.0
Overall the hotel is a fine hotel to stay at.
Two issues that arose was:
It took about 10 minutes for the hot water to reach sufficient warmth to be able to shower (it was still overly warm, not hot). Granted I was on the top floor, so that could explain the delay in hotnwater reaching the shower.
The 2nd issue was the unexpected "suatainability fee" that had to be paid when checking out. Not once during the booking through Hotels.com, or at the initial check-in was there a mention of additional fees.
It was surprising that once you pay you booking and verify there are no other charges.....that at the end you get a random "sustainability fee".
When I asked why and for what reason the sustainably fee was collected for, the receptionist tried to give a vague answer that it's for the hotel.
When I said "you dont know why it' being collected", the recptionist flat out said "no".
Again, overall the hotel itself is clean, safe and at a great location. Just be aware of unkown fees.
4.0
Visited Ottawa as a tourist for 4 days. The Arc located within walking distance to several Ottawa destinations like Capital Hill, Byward Market and the National Gallery. There are many restaurants close by, especially if you don't mind a short walk to Bank Street. The room was clean and smelled fresh. We asked for down/feather bedding to be removed prior to arrival and it was. We only ate breakfast in the Arc Lounge Restaurant, and it was fresh, well prepared and delicious. Staff were all friendly, welcoming and attentive. Our room faced the street, and at times there was alot of traffic noise, sometimes disrupting sleep - earplugs were the answer! The bathroom was very small - functional and clean, just not much room for toiletries and to hang towels. Overall an excellent stay and good value for the price.
3.0
Very basic. Service slow but friendly.
5.0
It was located right in downtown. Just few blocks from parliament. Parking was not difficult as other said in other reviews but it could be for those not used to underground parking or driving large vehicles. Hotel was really clean and staff was helpful. Fitness room is located in the basement. I would stay here again
5.0
Good location and courteous staff. Maid never cleaned the room indicating do not disturb sign was on - but I left at noon and showed proof of Uber call - so she just didn’t go back to check. Front desk was courteous and gave me towels coffee and water to bring to my room. Most considerate considering it was their staff oversight.
4.0
We enjoyed our time at the hotel, and can recommend it to another traveler. There were some minor issues at check in and with our room and the hotel management was very quick and diligent to be sure all the problems were corrected. We wish the issues never occurred but the hotels response was excellent. Most of the staff deserved 5 stars
2.0
They sent me an upgrade for my room that confirmed weeks out when i got there tbey had given my room away and there was nothing done for me to try to accommodate my loss
10.0
Loved it. Would stay here again
5.0
Maybe not the fanciest hotel in town. But, excellent staff that really makes me feel welcome. Service minded and helpful.
Traveling alone I feel safe at this hotel. The room is nothing special, but has everything I need, comfortable bed, chair, desk, etc. Good internet so I could sit and work.
The restaurant is easy acessibal and, once again, excellent service minded personel.
The location is close to everything but far away enough to not be disturbed by loud nightlife.
10.0
Extremely comfortable beds and pillows had an excellent sleep. Very friendly staff
5.0
My wife and I found this hotel to be quite comfortable. We almost didn’t book because of the bad reviews but I’m glad we took the chance.
We stayed in the Intimate Queen Room. Although the room was small and perfect for a solo traveller, it was suitable for both of us as we travelled light with a single suit case. The bed was very very comfortable and the shower was decent. There’s a fridge but no microwave (you can request one if needed).
The location was great ! Almost all the points of interest and restaurants was well within a 20-25 mins walk, some as close as 10 mins!
You’re also about 2 mins walk from a Tims, Starbucks and a Second Cup!
The hotel has parking for $25/night. There’s a 5’8” height restriction, anything bigger than a sedan will be a bit tight but not impossible. The parking is at the immediate right turn after the hotel. Someone was there to guide to the location which was helpful! It also has in/out privileges.
The hotel isn’t wheelchair accessible, you do have to climb 4 steps to get inside.
The staff were very polite and friendly. The hotel in general was clean and welcoming.
Our plan in Ottawa was to explore the capital by day and have a good restful sleep at night. We were able to do exactly that. This and the other reasons mentioned above, we will definitely recommend to others.
8.0
Hassan was welcoming. Showed us into parking garage. A very enthusiastic person who likes people.
6.0
On arrival we found out is a $25 taxes for parking, which is located in the back alley unsecured. The shower water pressure is low and takes awhile for the hot water.
10.0
It was a great stay, the front desk helped us navigate parking fast and were very friendly. Our room was great, would definitely book again.
8.0
Excellent
8.0
Water pressure was very low in the shower.
6.0
Stayed only 2 nights
8.0
great place
10.0
Staff was very polite!!!
5.0
Great hotel with a great view! Customer service was amazing and my wife and I really enjoyed our stay. The room was extremely clean and tidy!
8.0
Positive: Very good location. Walkable to all attractions. Friendly staff. Good breakfast available.
Neutral: On site parking is very tight but it is still a covered parking with security code to enter.
Subjective negative: The bedding is premium but mattress and pillows were too soft for us side sleepers. We got stiff necks after sleeping.
Important note to Expedia: your phone number of this hotel is incorrect. I tried to contact them a couple of times and it went on an answering machine. I never got a call back. When I went to the hotel, I saw that the staff does pick up the phone. Then I realized the phone number may be wrong and I checked against hotel website. Phone number provided at Expedia is incorrect. Please correct that.
8.0
Great bed, soo comfortable. We wanted to shrink it and take it home.
10.0
The Door Man was great!
8.0
Great location and very clean rooms. The only thing that is not to standard is the extra small bathroom.
10.0
Friendly staff and convient Location.
10.0
The stay was great
4.0
Stayed here for the price point and location. Parking is very limited in the back and not very accommodating for larger vehicles. Small lobby with lots of foot traffic. Good location. Close to Elgin Street, Parliament Hill, the Rideau Canal and the Rideau Centre. No view and no microwave in the room we had. We also gotba complimentary upgrade to a King Room because the door lock on our first room wouldn't disengage and we couldn't open the door. Comfortable bed and furniture. Streaks on the mirrors in the tiny elevators. Lobby floors get a lot of dirt brought in from the street.
4.0
Staff great, if you’re staying there, there should be a policy that at least one spot for each room if you’re bringing a car, increase car park spaces to accommodate so it will be first come first serve
5.0
The personnel was friendly, rooms were very clean and the total experience was great.
10.0
Very convenient location - close to many points of interest - in combination with very quiet surroundings
10.0
Right in downtown. Close to my office.
10.0
The perfect place to stay if you want to venture out on foot. Our stay was quiet, clean and safe. The staff was amazing and quick to answer questions and offer help. We will definitely stay here again the next visit to Ottawa.
8.0
Very comfortable bed , nice restaurant just don’t order a steak ,
10.0
I've been looking forward to coming back to The Arc after a visit roughly a decade ago.
The hotel didn't disappoint. Very comfortable, well-located, and good value for money. The Front of House staff, especially the door man, are lovely, welcoming people.
10.0
Staff was incredibly friendly and helpful for our short stay. Location is perfect.
8.0
Convenient location. Hassan who helped us when we entered in evening was great
Meal was expensive, and not great for the money it cost
5.0
I think the hotel need more clean
8.0
Great location to walk around
6.0
Very good service. But the room I got has very old AC sytstem. Very noisy in the night
6.0
It’s been quite a while since I’ve stayed at Arc The Hotel and it has really changed. It’s definitely run down and the rooms could use an uplift. I would also say that the lack of towels in the run was a bit odd.
FAQs
How much does this hotel cost compared to others in Downtown?
The average price for a rental in Downtown is $206 per night. This rental is $5 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Arc The Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Arc The Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Arc The Hotel?
We found 4 amenities for this rental. This includes air conditioner, laundry, tv, and garden.
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