The hotel requires a 300 dollar credit card hold to stay the night. That should be posted everywhere online but wasn't

Multiple issues occurred during our stay. We booked a room for 5 people. we showed up at night after a long day of travel to a hotel reservation that only provided my family with 4 spots to sleep. We were told there was not a single extra room for our 5th guest to sleep. we were given pillows and a blanket for her to sleep on the floor! Luckily we convinced my daughter that she probably had the best spot in the house. come to find out we were right. our beds were wrapped in plastic sheets and pillow cases that made a racket any time someone needed to turn in their sleep. The next morning we woke up to no continental breakfast that was listed on the hotels amenities. The cook was out and we were not offered any type of reimbursed. Lastly, the day we checked out I got a $300.00 charge that no one informed us would be charged. Of course I had to call see why there was a $300.00 charge on my account and they informed us it was an insurance hold or something. Not sure why the charge was made on the day I checked out rather than the day I checked it. Terrible experience.

Our room was spacious and clean. All employees were very friendly. The breakfast was fresh with lots of options. The bed was comfortable. The only drawback for our stay was the walls were thin. Our neighbors stayed up to the wee hours with their TV on. We were wakened in the very early hours with someone in a fit of coughing. Otherwise the hotel was great and I would stay there again.

Excellent service, friendly staff, comfortable and spacious room! Great breakfast!

FUTURE GUESTS BEWARE: Please reconsider booking this property as guests have been harmed due to the situation unfolding in Brattleboro. This property sits directly adjacent to an encampment that is riddled with drug dealing, violence, and theft. The problems are spilling over from the Quality Inn next door, and neither Hilton nor the Brattleboro police are taking enough action to protect guests staying in the Hampton Inn. In June 2024 an NYC couple was arrested after being found in possession of 960 bags of fentanyl. In July 2024 a man was arrested for assault and drug possession after threatening random individuals on the property with a gun. Possibly the most concerning was in March 2024 when police responded to the Hampton Inn for reports of a 44 year old man with blood and head injuries. The individual that was reportedly assaulted in the hotel parking lot had to be airlifted to Umass Worcester Hospital for life threatening injuries. As noted by management, both verbally to guests and on socially media, individuals from the encampment continue to trespass on the property to commit theft from vehicles and from the hotel itself. The Hampton Inn has started issuing parking passes to monitor the cars that should and shouldn’t be in the parking lot, however, that doesn’t prevent the individuals next door from walking over and breaking into vehicles or the building. Individuals have also been noted as using the Hampton Inn parking lot to complete their drug deals.

My 3 night stay was comfortable and quiet. I wish the pool and hot tub had been open and there is remodeling going on but it didn't affect my stay. Breakfast was good with a large variety of choices. Coffee was good and available along with tea and cocoa 24/7 in the lobby. Nice stay.

The hotel is decent. I like the entrance and the dining area! Breakfast was good each day. Front end staff were great. Robert was very kind and helpful with check in and the other lady who helped me with laundry was also very kind and patient with me. Building is quiet mostly. Cookies, fruit and treats available for guests was an added bonus! Love there was fruit in the dining area for guests. I had 3 apples :) I was bummed to see the pool and hot tub were down and there was no mention on the website of renovations and repair....Over all, good stay. No real complaints that warrant attention.

Very nice