Moon Palace Jamaica – All Inclusive
4.0
Good(1,328 Reviews)All inclusive resort in Ocho Rios
2 full beds
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
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About this all inclusive resort
Luxury property on the beach, with 4 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
Guests under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Family friendly
Map of Ocho Rios
Available Rooms
Superior Deluxe Ocean View with Balcony - Kids & Teens Free
2 Double • 323 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Superior Honeymoon Suite Ocean View - King Size Bed
1 King • 323 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Superior Family Partial Ocean View - Kids & Teens Free
1 King • 2 Double • 646 ft²
Sleeps 6
+
You'll be directed to Expedia.com for availability & pricing
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
1 King • 2 Double • 1728 ft²
Sleeps 6
+
You'll be directed to Expedia.com for availability & pricing
Deluxe Ocean View
1 King • 301 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.0
Good(1,328 Reviews)2.5
Staff was great, customer service is excellent.
Was very proud to be a Jamaican after dealing with my own people in this way.
2.5
Amazing. We loved it
1.5
The hotel was pretty basic if you asked me it was just ok there was never really a wow moment for me personally
3.0
Got stock on elevtor 30 min, the whole property hotel lost water for half a day right after i check inn
5.0
The property is beautiful and so clean. Tons of activities available on the compound for every age group. Food galore. Very pleasant and helpful staff
4.0
It would be good to have an area to go with teenagers under 18 after dinner and entertainment that is not adult only?
4.0
The staff are wonderful, friendly and welcoming. The grounds and beach are beautifully maintained. Unfortunately their #3 Tower is very outdated, so much so, we were without running water for 12 hrs, and some were without electricity for 4-6 hrs post sunset. The Resort Management were aware of the outages but failed to notify guests and essentially just waited for people to complain. Once down in the lobby inquiring about what was going on, w/ over 50 guests in line, it appears this has happened multiple times before; repairs are underway while guests are there without any disclaimers or heads up; unacceptable. Simply unacceptable that t h o u s a n d s of dollars were spent to enjoy this resort and they decided to just wait and see vs being proactive. To those who got up early enough in the morning were sent to public relations to another line where some guests, only some, were given a temp room to go wash up but could not transfer to that room as it needed to be ready for arrivals. Everyone else was left being encouraged to use the gym or a genral bathroom OR PAY to upgrade to the other tower; unacceptable. No vouchers or inconvenience gifts were offered, just an apology and that maintenance was working on it. Clearly it is a business decision to not close that Tower to complete piping and wiring renovations, but the resort could definitely do better by offering a lower rate for that Tower or at the very least a disclaimer. When you know better, do better.
5.0
Friendliness and helpfilness of staff.
4.0
I had an enjoyable time, however I did have some issues. I had no water on my block for an extended period and no one informed us as to what was happening. Secondly the rooms are not been ckeaned well as there were mildew in the shower and the floor was streaky. The guest service reps selling time share are simply annoying and pushy. That aside its a good facility
2.0
overall appearance was excellent , staff was exceptional. however there was no water for over 5 hrs. Also electricity was off for almost 45mins in the early morning
5.0
About 50 of my relatives stayed here for my nephew’s wedding and the service , property and food was amazing!
5.0
Highly recommended. Staff very professional. Very wide food variety. A lot of amenities for persons of all ages. Love the design and finishes.
3.0
The resort was nice but the checkin took to long and they gave us a king size bed instead of a double bed it was three of us and than try to offer us a pullout. We ended up getting the double bed which that’s what we booked so that’s what I was suppose to have. I heard from other people that they had the same issue with their rooms but once we got settled we ended up having a good time.
2.0
Good
2.0
i had visited 2 times previously and it was amazing however management has changed ie HR director and Food and beverage director and you can see the difference in the staff a lot younger and need lots of training. Buffet food would be spilled no clean up however i did give direct feedback and hopefully its used to bring the moonpalace standards up to where it was 2 years ago
2.0
Moon Palace is overrated..
3.0
The property was beautiful. The staff however was rude and not accomodatimg at all. They did not honor our reservation and we ended up having to pay an additional $800 to get the room we reserved in the first place. Everything for a VIP guest was conditional and ended up being a timeshare thing. Weird. Likely will not stay here again.
5.0
Very nice. Super expensive, but nice.
1.0
The Spa was nice . That was it…. Food was not good at all… rooms ore out dated .. had to take a cold shower this morning with little to No Water coming out the shower & a Strong odor of Urine in the shower.
5.0
Traveled with family. Enjoyable stay will visit again.
2.0
We had a minor incident with the receptionist at Momo restaurant. Complaint was given to guest relations! They promised to see me before we come home. They did not.
5.0
My family and i had a wonderful time at the resort. The staff were professional, pleasant and hard working.The pools and grounds were clean and well kept.The one area that i beleive needs improvement is the medical unit. For a resort of its size the medical resources were lacking. My son took ill and the nurse did not have the necessary working equipment to make an assessment. Please take some to improve this area. Overall, it was a great experience and we would visit again.
3.0
Took almost two hours to have room ready. Missing several amenities in the room.
3.0
This was a family vacation we stayed 4-nights. Check-in process had long lines and was very slow. We were told our room would be available at 3pm, however it was not ready until 4. We were on the 12th floor, one of the elevators was broken pretty much for the entire time. Lines for the elevators were extremely long and there was no AC. The food was average for meat-eaters, not the best for vegetarian options. Entertainment was average. The pool could have been cleaner or maintained better throughout the day. The coffee shop had very tasty desserts options. Overall for the price, we expected more. We would have been better off staying at the RIU.
3.0
Checked in was great the staff was wonderful my issue they never restock my refrigerator not once ever thought I asked they never give my rooms towels I have to call every day and I have to wait 1 hours the worst part of it is the hotel valet hit my rent a car on her way from the parking lot I have asked to speak to a manager regarding the situation I was told they all in meeting and I should write a report which I did when I ask for something in writing that they will take care of the damages I was told by security it company policy not to give information I should let the rental company fixed the vehicle and they will go through Lawer and insurance to claim back my money they promised that a manager would get back to me by the weekend it now 7 days and no email telephone or text this is terrible after spending so much money for my stay I’m very disappointed in the way the situation was handled the hotel is a beautiful place they have all you needed except the management and customer service is very poor they put the staff up front to take the heat the poor staff work so hard to accommodate the guest I think all those managers should replace by regular staff since they are the ones handling all the complaints .
3.0
Clean
Good conditions
5.0
Great place to stay
5.0
Beautiful property, nice rooms, good food, pleasant staff. Had a great time and will definitely return.
2.0
Overall decent property however, the customer service was inconsistent. We either had a wonderful experience with staff or someone who was down right rude.
5.0
Just got back from 5 days at Moon Palace Jamaica, and it was great! My room was spacious, and what a view (11th floor)! The staff was extremely attentive and friendly. The food was pretty good, though not as spicy as I’m used to. Overall, I thought it was great and would go again 😊
4.0
The staff is great. The location is great. The hotel needs to better the entertainment offered throughout the day
1.0
The hotel was NOT prepared for the hurricane though it knew one was coming. Management was absent and never came out to address the guests. We were left at the mercy of the staff who where lovely but making poor decisions including putting a buffet for 100’s of people in an alley way!! From the moment we arrived everything that we did required and hour long plus line including simple things like checking in.
1.0
there was hurricane in jamaica, we were stuck inside the hotel, the employees were very ridiculous trying to take advantage of the situation, i had to stay at the hotel for 3 more days, they didn’t help me at all, i don’t recommend it
2.0
Handicapp was not for handicapp. Most of my vacation was spent going back and forward to the different desks. Everyday I had to complain about my key not working to let me in my room. Handicapp only had a rail in the shower.
1.0
Horrific experience. No planning and lack of proper response to hurricane.
2.0
Absolutely poorly managed. They were not prepared and very disorganized in handling a tropical storm. Emergency procedures were communicated via a letter and very little verbal direction. Management could not be found for all issues during and following the storm. Beds were hard to find in safe zones for hours on end. Food was horrible during the 24 hours of emergency lockdown. With generators running the hotel, electricity was limited. No air conditioning in many areas of the hotel, hot tubs closed, flow rider closed, no plumbing at times, no wifi for days, heat in gym unbearable, limited food and drinks, power would cut at a sudden moment (leaving people in darkness throughout the entire hotel), elevators would stop in place so we took the stairs for 5 days. Overworked and unhappy staff (which we felt very bad for) would sometimes make us feel unwelcome and ungrateful. Seemed like many workers weren’t too concerned of their performance, possibly due to treatment from upper management. Management (when found from hiding), refusing to supply items they had an abundance of in Jamaica. My wife was denied a single banana from a manager because breakfast ended 5 minutes prior. Even before the storm, it was very difficult to find mango and papaya. Would never risk booking a hotel owned by the owners of this property. Thankful for the staff that were helpful and welcoming. We did our best to try and lift the spirits of many staff members and we were very generous.
1.0
Not air no lights food nasty
1.0
The place was nice but bad
5.0
Staff was exceptional. Facilities, drinks (coffee) and dessert were my favorites. Food was plentiful and Jerk Chicken was great.
5.0
Staff were friendly and kind. The experience was fun for the entire family, from my toddler, my eight year older my spouse and my friend’s teenagers.
FAQs
How much does this all inclusive resort cost compared to others in Ocho Rios?
The average price for a rental in Ocho Rios is $185 per night. This rental is $461 above the average.
Is parking included with this all inclusive resort?
Yes, parking is listed as an amenity at Moon Palace Jamaica – All Inclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this all inclusive resort?
Yes, a swimming pool is available for use at Moon Palace Jamaica – All Inclusive. Enjoy the water!
Is Moon Palace Jamaica – All Inclusive pet friendly?
Unfortunately, this all inclusive resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Moon Palace Jamaica – All Inclusive?
We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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