Overall the stay was fine, just a few minor issues, check in was smooth and welcoming, Carpark was fine at an additional £5 for the overnight until noon which worked for our stay, the room was bigger than what we expected with the tea and coffee in the room, the toilet seat was not fitted correctly, which was lack of skilled maintenance team as it was clear the brackets holding the seat were the wrong way round, on arrival the window was open and a little cold, so I opened the radiator valve to heat the room as it was closed, but unfortunately there was so much air in the system we only had 1” at the bottom of the radiator to warm the room, this also made the radiator make lots of running water noise, at 3AM I had to turn it off. We prepaid for fry up breakfast with the online check in service, in the morning there was some confusion with the girl as it stated fry up and including Continental selection, she said different, we did get it resolved though the current system in my opinion isn’t working as the adjacent table also had issues with ordering, I think the breakfast menu needs to be replaced with a more simple you can pick 7 items or 9 items if they want to reduce what you get, overall the stay was fine and I would stay again, I’m guessing they are trying to save some money on the breakfast but still trying to please the customer, I would rather pay an extra couple of pounds to have a eat/select what I want as what they have at the moment left me a little disappointed.

We come to Exeter 2/3 times a year. We always stay at the White Hart The staff are always helpful and the rooms are always clean and tidy. Anything we need has always been taken care of. It's so close to the centre of Exeter. We shall be back early next year.

The White Hart is a very very old establishment, apparently the oldest pub in Exeter, so obviously it has character, the pub itself is warm and friendly, like most pubs today unfortunately there are not many staff around, and what staff there are , they are performing multiple jobs , reception, bar, taking food orders etc, so sometimes it felt like no one was around, but it was ok and once someone was around you got served with a smile, but I would imagine if it got busy as it did suddenly at breakfast when everyone came down at once then things would go slow and wrong, luckily we got down first and was ahead of the rush, the room we had was adequate, only for one night and we got a great deal on it , but it was tired, and in need of a makeover, quite tatty and dark , but warm and dry , it was ok

Very good value for money, staff friendly and helpful, would stay there again.

I am happy with the hotel and room in general. Some repair works needs to be done but it was simple and cosy. Staff was really nice. For the price i paid it was amazing . Thank you

I have stayed here numerous times over the past 25 years, sadly, over the past 4-5 years the decline has been huge. The quirkiness of the place used to be really appealing, breakfast used to be excellent and the long-time staff really friendly and helpful. Sadly the whole place looks in need of more than a little TLC. The first room we were given was dingy, dark, dirty and had net curtains with big holes. I asked for another room, which was a little better, but still one of the bedside lights didn’t work, the fan in the bathroom didn’t work, the linings to the curtains were in shreds, windows dirty inside and out. We gave the place another chance with this stay, but unless massive changes are made, this will be the last time we stay.

Great stay at a great price. Staff were friendly, the pub was nice & a good nights sleep had. Very happy to recommend & will return.

This review is targeted at Hotels.com, NOT at the White Hart Exeter itself. We paid the full hotel fee upfront but then when we arrived, we were told by the hotel that the car-park fee was extra. We had to pay for 2 nights’ car parking fee. There was no mention of this on the Hotel.com website. Also, we paid via an mbna card which stated that we would get 5% discount if we used their website to book this hotel. Hotels.com ended this offer on the very day we made payment … and mysteriously re-introduced it the day after payment was made. We will NEVER use Hotels.com again.