Termales del Otoño

Junior Room (Ejecutiva) | Soundproofing, free WiFi, bed sheets

Luxury Room | Soundproofing, free WiFi, bed sheets

4.2 / 5.0

Excellent(538 Ratings)

Hotel in Risaralda

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a full-service spa, steps from Otono Thermal Springs
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a fitness center, a bar/lounge, and spa services.
Housekeeping is available on request.
Termales del Otoño offers 117 accommodations with complimentary toiletries. Smart televisions come with cable channels.

Bathrooms include showers. This Villamaria hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Risaralda

Nearby attractions

Available Rooms

Deluxe Room

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite

1 King • 1 Sofa

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room

2 Double

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Room (Country)

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Room

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

Termales del Otoño

$$$$

4.2 / 5.0

Excellent(538 Ratings)

Hotel in Risaralda

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Bathrooms include showers. This Villamaria hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Risaralda

Nearby attractions

Available Rooms

Deluxe Room

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite

1 King • 1 Sofa

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room

2 Double

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Room (Country)

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Room

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

4.2 / 5.0

Excellent(538 Ratings)

1.0 / 5.0

Nov 2024

Place was overall good. New management is terrible. Service is down, no regard for customer service. Check in was terrible. Those lobby folks have no customer service skills. Will not go back and will not recommend to others.

3.0 / 5.0

Sep 2024

No commenta

5.0 / 5.0

Sep 2024

Beautiful property

5.0 / 5.0

Sep 2024

24 hrs open termal pools, room services and beautiful garden hotel. Staff amazing

2.0 / 5.0

Aug 2024

Bad food

2.5 / 5.0

Aug 2024

Great place, would suggest more towels per room

4.0 / 5.0

Aug 2024

Property is amanzing, room needed better cleaning, update some of the rusted items in bathrooms. Will come back

5.0 / 5.0

Aug 2024

Beautiful place!!!

1.0 / 5.0

Jul 2024

From the start staff was very rude, majority of food in the menu is pure crap pizza, pasta and other dishes are warmed up in the microwave, and charged and top scale dining. Stay away from restaurant! The only good thing was the breakfast. Overall really bad value for the price.

5.0 / 5.0

Jul 2024

Very good situated and clean. However i did receive some bug bites that they quickly took care of. I did book this hotel again and stayed without any issues!

5.0 / 5.0

Jul 2024

It was nice to be able to enjoy the eco-friendly facilities and hot springs. I think it would be good to analyze and display the ingredient list contained in water.

2.0 / 5.0

Jul 2024

Room was not ready at check in. Had to wait a half hour with a newborn after a 5hr road-trip. No towels in the room. Had to ask 3 times for towels. Super thin walls where I could hear EVERYTHING and was kept up the entire night.

5.0 / 5.0

Jul 2024

Very beautiful hotel.

5.0 / 5.0

Jul 2024

Mr, Herrera made my stay very nice experience.

5.0 / 5.0

Jun 2024

Cool property but facilities ( showers / bathrooms with mold ) they need some mi or fixing . To the eye doesn’t look good to see mold in your bathroom

3.0 / 5.0

Jun 2024

old room ,small bathroom, slow internet , a jungle outside your window. no heating or a/c ,difficult access ,not for business travelers.

1.0 / 5.0

Jun 2024

Unfortunately, there is only one good thing to say about this hotel. The pools are in good shape and super nice! However: We booked a "Luxury"-room... - the bathroom door was broken and could not be closed - the heating system was broken. The room temperature did not exceed 18 degrees during the entire stay - there is no hook or anything similar to hang the towels. (Not that they would dry anyway in regard of the room temperature) - the food is extremely overpriced compared to quality you get and usual Colombian prices - during check-in, the room keys and taxes were programmed/charged for one night, even though we had a reservation for two nights. This resulted in another rather unexpected charge in taxes during check out and an additional visit at the reception for reprogramming the keys during the stay -the TV-remote battery needed to be replaced. It took three visits at the reception and a five hour wait until it was replaced - there is a good selection for breakfast. However, even the hot dishes are quite cold and unfortunately the food quality lacked - Expedia tried to get in touch with the hotel concerned my reservation and they were not able to reach the hotel by phone or email for several days - the restaurant does only have digital menus. Make sure you have your phone with you Few of these points are definitely not that bad.. However, they add to the overall "experience" and show the level of detail given to the customer experience. Profit over Quality!

3.0 / 5.0

May 2024

Front desk agent was rude, majority of the hotel was under construction, and the WiFi did not work. The hot springs however were great.

5.0 / 5.0

May 2024

Excellent service. Staffing amenities or amazing. Highly recommend.

4.0 / 5.0

May 2024

I did like the place very peaceful and beautiful but the service was okey and the food was way overpriced for the quality. But the pools are amazing

5.0 / 5.0

May 2024

Great service, beautiful nature scene, super clean

4.0 / 5.0

Apr 2024

Greatvplace

3.0 / 5.0

Apr 2024

We loved all the pools and their surroundings. The areas around them were clean, provided sufficient chairs and tables to accommodate the number of people each pool can receive. The entire site with the pools, cabanas, main complex and the newer buildings is exquisite. Our ´Luxury’ room was a disappointment. The Block C where it was located is obviously not complete; the hallways dirty, the room was new but lacked furniture. The bathroom is poorly designed, with light switches located behind the door, room to hang only 1 towel (for a place where people spend a good portion of their time in or around water!) our toilet seat was loose and on the first morning the toilet paper holder came off the wall. We wrote to reception about it but got nothing fixed after 3 nights there. No tissues provided and no face clothes provided. We had to chase people to get fresh towels or hand in the wet ones from the pools. There is framework for other conveniences in the room, like for a small fridge, but there was none. The closet only had 2 hangers. No iron nor ironing board. The soundproofing of the room is overrated. On the 2 morning of our stay, at 8:30 am the breakfast buffet had empty pans for scrambled eggs, empanadas and we were told there was no more although breakfast was on until 10am. Generally the food in the restaurant was average at best. The service was good however, except for one overzealous server on our first night. Greeting at reception was luke warm at best and insu

3.0 / 5.0

Dec 2023

I liked the view of the area, I don’t like the time waiting for the room and the towels system in the room to deliver; the customer services was very poor in the restaurant and they request the gratuity fee services in some invoice and another requested like room services some time was in the invoice and another invoice doesn’t put? What this means?

4.0 / 5.0

Dec 2023

The amount of pools was good. Temperture of msny pools wetr not hot enough.

3.0 / 5.0

Dec 2023

Location of the hotel, room and the thermal baths were the features to highlight. We got the biggest suite which was huge and we had our own thermal pool. We had a fireplace and plenty of wood (staff takes care of that). Communication with the front desk and restaurant was only via WhatsApp which was non-efficient. Front desk staff was helpful and they took care of our requests (fireplace, heating). The poorest service was the from the restaurant. Room services typically got the wrong order, took a long time and was not very responsive. They seem to be short staffed. Food was less than average and they didn’t have available many items on their menu (to me the best plates - at least in paper). They should improve their wine list. Finally, not the best hotel for small kids as it has not amenities. Maybe a good option for couples and not more than one night stay.

5.0 / 5.0

Dec 2023

The place was very clean and the staff was very friendly.

5.0 / 5.0

Oct 2023

It is a beautiful place to rest. Polite staff. It is amazing to be around of nature.

1.5 / 5.0

Oct 2023

The installation was really nice, however the termales (hot springs) were not hot at all - of the the 6-7 semi private pools only two were truly hot. The staff was friendly but the service was horrendous. The servers would see you enter the dinning room and it would still take them 15-20 min to come to welcome you. Don’t get me wrong they were friendly, but completely understaffed. We waited for a coke for about 20min! We were there one night and asked for a robe - they did not have any available two days in a row. For gods sake you are in the middle of the woods at a high altitude and it’s not fun coming out of the pool wet with that temperature - maybe warn guest to BYOR?!? Lastly, the hotel needs up-keeping - the rooms numbers are missing digits, the faucet is nearly outside the sink (Rm 105) and when you turn open the water it falls all over the counter and onto the floor. The only plus was the bed - very confortable.

3.0 / 5.0

Sep 2023

The property has a lot of potential but it's poorly operated and the surroundings are not nice at all. The jacuzzi in the room was not clean when we arrived and the room was not ready. There was no hot water and no hair dryer available. We asked for a hair dryer and they sent us a small one that didn't work properly. We asked to talk to the manager and he refused to talk to us.

3.0 / 5.0

Sep 2023

We didn't like the reception/ frontdesk. We did not received our room on time. We suppose to check in by 4pm but we came by4:30pm and received our room by 5:50 pm. Take to long to che k in and also check out. They had Lso overcharged us on taxes but because we notice we claim them and they give us a credit. But I have to say the place is very beautiful. Only a bad service from the frontdesk.

2.0 / 5.0

Sep 2023

Property and the facilities are good. But the waiting time to check inn or out are terrible. Check inn time starts at 4pm, I got to the property at 6pm and had to wait about 15 minutes before they attended me just to hear that my room was not yet ready. To get clean towels you basically have to beg the front desk agents. Check out was a real nightmare. Waiting line to check out was terrible.

1.0 / 5.0

Sep 2023

Too expensive for what you get. No hot water or water at all at the shower or toilets. The cabin shape is not meeting the price they charging. The customer service is horrible don’t expect to any attention or professionalism from the staff. The food is horrible need to bring food with you or drive 15 min to the city to find something to eat The only thing it’s nice it’s the pools and the nature around. Not worth the price.

5.0 / 5.0

Aug 2023

The best place to enjoy the life.

0.5 / 5.0

Aug 2023

Terrible hotel. Service is horrible. Never going back

2.0 / 5.0

Jul 2023

The streets leading to the hotel are in very bad shape.Room full of spiders. not one vegan option and they don’t even make the effort to accommodate you, had to leave the premises in order to eat. They sell the hotel as tranquil and relaxing; it is everything but that, the pools are open 24 hours and guests take speakers with them and don’t let you sleep. Very displeased with my stay.

3.0 / 5.0

Jul 2023

The property overall is quite lovely. I would say they fail, mainly in communication and customer service.

1.0 / 5.0

Jul 2023

The property is very nice. However, the staff is not very attentive or informative at all. We had three rooms and they all had and were missing different things. We were provided with two towels for each room and we had 4 people staying in each room. The safe deposit boxes didn’t work, we asked for someone to take a look and no one did. Two of the rooms didn’t have hot water, we asked for someone to take a look and no one did. We also asked for two blankets since it was cold and they were not provided. The property is big and is lacking signs. If you don’t care for the service then this is a great place to stay and only care for the looks then this is a great place for you. If you care for good service, then go somewhere else. Won’t be coming back to this place.

4.0 / 5.0

Jun 2023

Great experience, service and cleanliness. The restaurant was slightly overpriced but overall a great experience. The staff was super friendly and helpful. Definitely recommended

5.0 / 5.0

Jun 2023

It is a beautiful hotel. The staff is nice but I think they are under staffing. We had to wait 2 hours for someone to turn the fireplace in a cold and rainy day. Also the day of checking out I was charged for consumption I didn’t do. It was taxes but they were wrong coded. Which was so confuse.

FAQs

How much does this hotel cost compared to others in Risaralda?

The average price for a rental in Risaralda is $61 per night. This rental is $242 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Termales del Otoño. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Termales del Otoño. Enjoy the water!

Is Termales del Otoño pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Termales del Otoño?

We found 8 amenities for this rental. This includes pool, internet / wifi, parking, laundry, and balcony or patio.

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4.2 / 5.0

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Hotel Pueblito Cafetero

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in Pereira

1 single bed

Garden · Pool · Kitchen or Kitchenette

Experience vacation in Risaralda with our Hotel, Hotel Pueblito Cafetero. Enjoy amenities such as Air conditioner, Internet / Wifi and Laundry, and more.

$$$$

Termales del Otoño

Hotel in Risaralda

Reasons to book

About this hotel

Amenities

Map of Risaralda

Nearby attractions

Available Rooms

Deluxe Room

Junior Suite

Luxury Room

Room (Country)

Luxury Room

Termales del Otoño

Hotel in Risaralda

Reasons to book

About this hotel

Amenities

Map of Risaralda

Nearby attractions

Available Rooms

Deluxe Room

Junior Suite

Luxury Room

Room (Country)

Luxury Room

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Risaralda?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Termales del Otoño pet friendly?

What amenities are available at Termales del Otoño?

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