This was the second worst hotel that we have ever stayed at. We had to use a real key for the room and we were told it would cost $1,000 if we lost it. We get in the room amd the carpet is coming up, the bed and couch sheets were filthy so we had to have them changed and the shower had almost 0 pressure and had no hot water. The pool was a cool idea with the water slide but it was so murcy that you couldn't see to the bottom. I would highly advise against staying here.

Great stay. Wished the gym, bar, and hot tub was in working order. Very friendly staff.

Kids luv the pool

This property did not share that it was closing or being sold. There was no Wi-Fi nor any of the amenities shown except for the pool. This was an old hotel that ended up having a newer façade built around it, and so in the hallway, all the exhaust fans from the air in the room blew to the hallways making it extremely hot.

The outside needs a landscape and the hot tubs didn’t work and didn’t work last year.I was not satisfied this time staying here

This property is the worst. The blankets were stained, mice got into our food, there was no WiFi, breakfast, or new towels. The hallways were hot, humid, and loud with the sound of the AC units. The inside lock was broken off, and the key cards had to keep being rekeyed. There was no working vending machine, and no other concessions. The pool was ok and the front desk personnel were nice. Other than that, do not stay here!

To be honest, this location had none of the amenities as described. It did not have wifi, instead had random hotspots. The restaurant was shut down, and has been for quite some time. The hot tub was inoperable. The property needed to be cleaned up and have landscaping done. This use to be a really nice place to stay and visit. The quality of this location has went downhill dramatically. I definitely won't be staying at this location again, unless some big changes for the positive takes place.

Upon walking in the beautiful front Fountain is broken which should have been a sign . I go to the front desk she asks for my name we get the room situated . She tells me in the short conversation we have that the owners don't have any money and that they're selling out in the middle of September . I try not to think too much of it . Maybe she's just having a bad night? We get up to the room everything seems fine the kids go to the pool . Come bedtime though , There were stains on the bedspreads that were yellow but small and the sofa bed had what looked like blood stains and urine stains. I went to the front desk and asked what could be done. When the blonde front desk lady decided to get up and quit scrolling on her phone she looked up at me, clicked her teeth and said, ver batim "ok... so. Um.... what do you want me to do about it?" I should have left then but... non refundable.... the husband was already asleep.. she told me to dig around in the drawers and try to find some sheets. I found one sheet. When I went back down to the front desk I waited no one was there to ask for extra blankets for my children. At about 7:30 a.m. I crack open one of my eyes and see two women peeking in my hotel room window. Then I hear them tap on it. I get up and go to the door and they say they didn't know anyone was in there. Turns out they were housekeepers. broken Fitness room is broken no breakfast no bar. The pool was cloudy. The only cool thing about this place was the water slide.

I was ok with knowing it had zero amenities other than a pool, but there was also no pool towels. My room key wouldnt work, after 3 times. The only upside was the afternoon shift lady was friendly. Everything and everyone else i delt with was an all around terrible experience

no bar no breakfast no hot tubs ac really loud

Our stay was terrible No breakfast, the WiFi was down, the hot tubs didn’t work, the beds were very uncomfortable, the lamps in the rooms half worked, the pool was ice cold due to they’re systems being down the whole time we were staying.. I’m not sure if it’s under new management, but it doesn’t seem to look like they’re taking care of it.

Nothing here was worth the stay to even think to charge 100 a night is ridiculous nothing was running but the pool yet they post on they page like its a good place to stay more like a hole in a wall, ended up staying at a different place down the road

If your looking for economical accommodations, this is for you. If you sre looking for a good indoor pool, this is for you. Otherwise, you'll ptobsbly be disappointed.

Check in gal was rude. Young blonde with crazy long fake eyelashes and heavy make up. Didn’t greet us, when I was checking in and asked about a crib that was to be included with our stay she told me just to go buy one at Walmart. I found another employee by the pool who was helpful and messaged the manager and placed a playpen outside our door later that day. This hotel is not what it seems to be online. The only thing functioning was the pool. You still had to go to the front desk to request towels for the pool. No breakfast/restaurant, no bar, no fitness room, no hot tubs working, WiFi not even working!! The halls were as hot as a sauna. There is no elevator and they acted like it was a problem to put us on the first floor even though they saw we had a baby in a stroller and a toddler and lots of luggage that we had to carry up a flight of stairs. And there was literally 2 cars in the parking lot when we checked in so it wasn’t like they were full. So if all you care about is a pool and water slide, it’s a great place, but it’s not the “resort” it claims to be and it’s not convenient for families. The room itself had a table but not one single chair. So there was nowhere to dine on property or even in your room with your take out. The manager is obviously not doing a good job at keeping things in working order and expecting good customer service out of their desk agents.

We loved the property, and how everything was setup. But this place needs some tlc. Bathrooms needed paint floor was uneven so the door wouldnt open all the way. Aged furniture. Outstanding service though.

Reminiscent of 50s style hotels. Great indoor pool. Clean room. Needs lots of TLC. There was no hot water. Restaurant was closed.

We were not told about any infestation of bedbugs which was the case , I reported this and asked for my money back and was told yes my night would be refunded. 1 family member is covered head to toe in bites

This would make a great place to film a horror movie. That’s all I got to say.

This place needs a lot of maintenance inside and out. A/c units all inside the hallways leaking water on the carpet in the room and baseboard trim missing etc.

Beautiful place to stay

Unclean. Beds had blood,urine,and fecal debris in them. Possible bed bugs also. No hot water to shower with. Toilet clogged and difficult to flush. No breakfast area. Hot tub was broken unable to use.

There was never anyone at the front desk. We could never get towels then on the site. It was saying that it had a restaurant. It did not have a restaurant that was open. I put my brother in there, thinking it was gonna be convenient for him because he didn’t have the means to do a lot of things coming from Florida so I thought it would be fun at the Cascades hotel. Would it be a pool and a restaurant and here the restaurant was closed did not know that And then he said that it could really be an awesome place. It had so much potential but nothing was happening. There was never any help at the front desk and he couldn’t get towels and the person really to talk to is my brother about his stay. I was just upset that he didn’t enjoy his stay from Florida when I was thought. Cascades was the place to stay here in Hendersonville.

no food empty vending machines. had to carry luggage up stairs (83 and 85 yrs old). Prepaid in full earlier for a crappy room. Beds should be destroyed. Room key did not work - another trip down stairs. Was told no breakfast available. Would not ever stay in a place like this.

Was our first time. Was good. Didn’t like the feeling unsafe there by the pool. There was people coming in without keys, doors were unlocked. I asked they said all doors locked but we checked they were not, there was a guy in pants and back pack sleeping on the lounge chair by pool forv5 hrs. . Didn’t like staff smoking up front outside doesn’t look good or smell good. I really had fun with my grands there, I will go back again see if it was just one in million chance . Probable out off season to hot tubs down and bathroom down by pool. Gift shop closed. Maybe high season it opens or maybe maintenance I will still recommend this resort. Was nice.

Took hours to get fresh towels. Never had towels available at the pool.

Great place to stay

Will definitely be back

The bed had mouse droppings in it there qere roaches, none of the amenities that were mentioned on rhe website were available

Pool and slide were awesome.. room was clean, but bar/restaurant was closed, no WiFi, gift shop was also closed

This place was not at as advertised! Rundown, no restaurant, hot tub out of order. We did not stay, rather moved across the road to Ramada! Do not send people to this place.

Very disappointed but made it work for 1 night. The heat throughout the building is almost unbearable. You’ll be drenched in sweat just trying to get to your room. No elevator to assist with luggage or people who cannot take stairs. Room was dirty with crusted buildup on the back of the toilet and a roach trap found under a chair. We were woken up at 10pm with our 4 small children by someone trying to come into our room and then again a 2nd time by the hotel clerk saying that they must have made a mistake because they didn’t show us booked in that room even though we checked in at 4:30pm that day. The hot tub areas were shut down, main pool was open. All the pool chairs were tattered, bent, and lopsided. The entire place needs a major upgrade. Their Health score showed at 96 but I think the health department was extremely generous. It will not be a place I would recommended.

Everything was closed. No AC in the main areas of the hotel, not clean, paint was chipped, blood spots in the bathroom floor, but front desk was very helpful and we canceled the reservation and went elsewhere. There was also no WiFi and only thing on property that was open was the pool.