Krystal Beach Hotel

8.7 / 10.0

Outstanding(2,197 Ratings)

Hotel in Cape Town

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this hotel

Featuring free WiFi, a spa centre and an outdoor pool, Krystal Beach Hotel offers accommodation on Harbour Island in Gordon’s Bay. The hotel has a sun terrace and views of the sea, and guests can enjoy a meal at the restaurant.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Cape Town

Nearby attractions

Kirstenbosch National Botanical Garden

Available Rooms

2 Single • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 484 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 753 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Krystal Beach Hotel

$$$$

8.7 / 10.0

Outstanding(2,197 Ratings)

Hotel in Cape Town

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this hotel

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Cape Town

Nearby attractions

Kirstenbosch National Botanical Garden

Available Rooms

2 Single • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 484 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 753 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.7 / 10.0

Outstanding(2,197 Ratings)

100% verified reviews

9.0 / 10.0

Aug 2024

Affordable Gem

My recent stay was elevated to an extraordinary experience with an exceptional room upgrade. The shower and bathtub were nothing short of luxurious, offering a perfect retreat after a long day. The room itself was incredibly spacious and impeccably clean, creating an atmosphere of comfort and tranquility. The service throughout my stay was excellent, consistently meeting and exceeding my expectations. One of the highlights was the complimentary coffee and tea service. The quality was outstanding, with premium coffee pods and fine tea selections that truly enhanced my mornings.

Overall, my experience was positive, with only a few minor concerns. The kitchen staff appeared to be somewhat disorganized. Despite specific instructions from Patience to prepare Halaal omelettes on a separate pan, the initial preparation was done on a non-Halaal frying pan. It also seemed that the waitstaff were a bit unclear on the management's instructions, leading to some delays and confusion in service. Fortunately, Aziza eventually stepped in and personally prepared and served the Halaal omelette separately, which was appreciated. With a bit more coordination, this issue could easily be resolved.

9.0 / 10.0

Aug 2024

An awesome stay

We stayed in a Family Duplex Suite. The room was spacious and had all the facilities we needed. The ocean view was relaxing. Special mention must be made to Llewellyn at reception, who organized my room service. The breakfast was fantastic. We were also allowed an additional hour as a late checkout.

10.0 / 10.0

Aug 2024

Awesome

Loved the art

10.0 / 10.0

May 2024

We enjoyed our stay

The room was comfortable and large with a beautiful view

We reported a malfunctioning light during our stay. We hope it was fixed for the next person.

10.0 / 10.0

May 2024

Fantastic stay!

Location, neat, clean, overall fantastic

Can not complain about anything

5.0 / 10.0

Mar 2024

It was a peacfull and meets my expectations

The room was spacious and gorgeous, the bathroom was beautiful, the view was fantastic and would recommend anyone to come stay

i didn't like the hake and chips at the restaurant

4.0 / 10.0

Mar 2024

Ok not great

Good location

Staff not great - more concerned about payment than service to the point of harassment especially the front desk who aggressively informed me they had been trying to contact me for hours to take another swipe of my card

9.0 / 10.0

Mar 2024

Always love staying at the Krystal!

I always love staying at the Krystal. The room, facilities and breakfast are always perfect. The location is obviously incredible.

10.0 / 10.0

Feb 2024

Absolutely fabulous luxury at its best

Everything was first class. Thanks

Nothing

3.0 / 10.0

Feb 2024

Very disappointing from the food & beverage dept

Buffet breakfast quality was good, but at Zar 205 pp was not value for money. A la carte breakfast was so slow and as often as not delivered incorrectly, or with items missing. We reorted to toast only and we made it ourselves!

The service standard in this hotel is frankly the worst I've ever experienced in a 4* hotel! From items in the bars out of stock, impossibly slow service in the restaurant, coffee lounge, reception. We went to local restaurants and bars for virtually all meals, coffees and drinks - we could have spent a lot more money in this hotel.

9.0 / 10.0

Feb 2024

Comfortabel, vriendelijk personeel maar geen warm interieur

Wat ons het meeste beviel is het comfort: er is zoveel aanwezig: restaurant, cocktailbar, gym, zwembad, ontbijtservice…onze kamer was een suite met veel comfort en ruim, een espresso machine, waterkoker, koelkastje, 2 tv’s Verder is het personeel erg vriendelijk

Waarom ik geen 10 heb gegeven is omdat de kamer een wat kille uitstraling heeft met kille kleuren Er staat geen gezellig zitje op het balkon maar 1 plastic stoel in ons geval En het zou fijn zijn geweest wat meer internationale zenders op tv als je meer tijd in de kamer moet of wilt doorbrengen

6.0 / 10.0

Feb 2024

Will not recommend for a romantic get away, its ideal for a holiday getaway with family or friends

Hotel standard could be 5 star, public facilities are beautiful and well maintained. The beautiful modern bathroom was of 5 star quality. Crisp white sheets looked beautifull. Our room had a big balcony overlooking the ocean, breath taking views. Had a GREAT complimentary breakfast Overall we had a good stay, just the room was disappointing and not romantic.

The room was bit disappointing, curtain seams were stapled in with rusty staples. Bar fridge cupboard looked really bad, obviously has had water damage. Laminate flooring had a lot of bad scratches. And my request for champagne in the room was not fulfilled. Unfortunately the balcony is shared between three rooms, so a lack of privacy for a romantic getaway.

10.0 / 10.0

Feb 2024

BnB and normal rooms?

Everything about the place.

I would just like to know where is the BnB?cause we asked if we could take some food up to our room and the lady at the restaurant told us we are at the BnB.. the amount I paid was very much if that is a bnb

6.0 / 10.0

Feb 2024

Pleasant stay

The location was great and a few nice restaurants around the property. Good size rooms and spacious bathroom.

We were given a room without a working aircon despite there being a notice at the front desk wall saying do not allocate rooms in that range as the aircons were not working. After bringing this to the receptionists attention, it seemed like she was not even aware of this but still made no attempt to give us an alternate room. We were told it was being fixed. We again complained later that night and was offered another room that was not suitable and opted to stay in the room given until the next day in hope that the aircon will be fixed. Once again nothing was done the next day and no attempt was made by the hotel to speak to us . Complained once again and this time was moved to a suitable room that should have been offered in the first place. Despite asking to speak to management, nobody contacted us. We couldn't keep the windows open as the wind was strong and sand blows in. The breakfast had a variety but not much change in 4 days. We only ate the items that were covered as there were countless flies sitting on the uncovered food.

8.0 / 10.0

Feb 2024

Excellent

The view is amazing

Lifts were out of order when we arrived, had to carry our suitcases up the stairs to the reception

5.0 / 10.0

Feb 2024

So much potential, enjoyable, but frustrated by the lack of proper execution of the small stuff.

Location

Room service was very poor… wrong items and incomplete execution of menu items. Checkin was also delayed by 2 hours.

7.0 / 10.0

Feb 2024

Excellent halaal breakfast and spacious room.

Breakfast was excellent. I was pleasantly surprised that you have chefs that caters for halaal patrons. This made my stay extra special because I started my day with excellently prepared breakfast in the knowledge that everything was halaal.

I am still waiting for somebody to bring me a towel at the pool. This request was ignored whilst I was swimming and I ended up getting my own towel which I packed just in case there was poor service at the pool. I asked several attendants who worked in and around the pool for a towel and they acknowledged me but never followed through in actually bringing me one.

3.0 / 10.0

Feb 2024

Krystal Beach Hotel and Booking.com

Location

Booked room with breaksfast, on arrival told no breakfast, although booked with breakfast through bookin. com. Room allocated were still in process of being painted with workers equipment and paint annisters all over. The shower did not work, no extra blankets or pillows available

8.0 / 10.0

Feb 2024

Es un buen hotel para alojarse

En general todo

Saltó la alarma a las 12 de la noche y no paró hasta una hora después y los flashes de la alarma estuvieron encendidos toda la noche

10.0 / 10.0

Feb 2024

EXCELLEND

THE WHOLE STAY WAS EXCELLEND

THE SWIMMING POOL CAN BE OPEN FOR LONGER

5.0 / 10.0

Feb 2024

Mixed feelings

Noise at lift section where my room was. 219. Water in shower all over on bathroom floor flow not good. Bed size not big. Block out not keeping room datk enough.

3.0 / 10.0

Jan 2024

Overpriced mediocre hotel

The pictures looked really good in the internet. However they were misleading!

The breakfast was absolutely terrible! Quality of food shocking, the chef’s clothes and his cloths were filthy! No coffee! When we ordered coffee we were told “they don’t have any beans”! I had to ask for the manager - after which we received some coffee.

10.0 / 10.0

Jan 2024

Staycay Dec 2023 Harbor Island

The experience was fantastic great hotel food excellent. The pool area use can open a bit earlier and close later

Waiting for the iron from room service

3.0 / 10.0

Jan 2024

Glad i didnt book for longer stay as i initially intended to.

The swimming pool & gym equipment yet small without aircon

Upon arrival at 3:17pm my room wasnt ready (note check-in 2pm) by 4:30 i got access to my room. The aircon on, slide door wide open yet my sweat dripped even after a cold shower, receptionist said aircons dont work during load shed even tho i told her its on. By 6:30, no loadshed i called again and she sent the maintenance guy who said the aircons dont work . He later brought me a fan. The TV was snowy & limited channels NO youtube+netflex, no Cutlery or plates available in the room & the fridge also on but not working either. ppl shouldnt be obligated to spend at the onsite restaurants as i felt forced to do so. Also, theres no soap in the bathroom. Very DISTURBING & annoyed as this location has a beautiful view however thats how far it goes. UTTERLY DISAPPOINTED

9.0 / 10.0

Jan 2024

we arrive late but it felt we were the the hole day

We like everything we saw there

ocean side

7.0 / 10.0

Jan 2024

ok für eine Nacht.

direkt am Meer, grosse Zimmer, gutes Frühstücksbuffet

Das Hotel hat keinen Charme, Personal zwar freundlich aber etwas unbeholfen

10.0 / 10.0

Jan 2024

It was exactly what we needed.

Everything

Nothing

9.0 / 10.0

Jan 2024

Goed hotel en een ontspannen sfeer

Aangenaam hotel

Niets

5.0 / 10.0

Jan 2024

Not impressed

View

Service wasn’t good at all

10.0 / 10.0

Jan 2024

My wifes birthday.

It was my wifes birthday and we had a free upgrade to a suite.it was lekker and a veiw to match . Buffet breakfast next morning was first class and plentiful. We had dinner in the restaurant the night before. Very good . Food and drink not over priced.

Nothing not to like

7.0 / 10.0

Jan 2024

all issues aside, we enjoyed our stay

Well done to Ash and Dominique on the front desk who sorted out some issues caused by poor service by a receptionist. We've stayed previously and like the duplex rooms

BREAKFAST - at best somewhat shambolic. Coffee machines breaking down and needing filling / emptying; only one person working the egg station who cannot cook a poached egg! They ran out of eggs 8/1! A lot of the food is cold and not replenished timely. Tables are not cleared timely. Problems raised with staff in the dining room are essentially ignored. ROOM - It was a daily adventure to see if towels, tea, water would be provided in the bedroom. Usually not and we had to ask

7.0 / 10.0

Jan 2024

First impressions were not good. Stayed there from New Years Day. They were clearly understaffed an.

The room was spacious and the food in the restaurant was good.

Lift and passages were dirty. Plates were left in the passages for the entire day. Service at the restaurant was shocking.

7.0 / 10.0

Jan 2024

Hit and miss

The views are spectacular and the hotel is clean and well kept, except for the restaurant which is a bit dirty. I cleaned the tables myself.

When I arrived, which was about 1.5 hours after check in, our room was still not ready and I had work to do so I was standing around the lobby with my laptop. There were quite a few people waiting for their rooms. This was highly frustrating as I had a deadline to meet. Apparently, they have a habit of allowing guests to check out late, which affects the next guest's check-in time. I suggest that you call the hotel before arrival to check if your room is ready. Breakfast was okay. I won't take the breakfast option again as there are lovely breakfast places in the area. There were also no slippers in our hotel room. The extra bed which I requested for my kid during booking, only came after a few calls to reception. We were 3 people in the room, but they only put in one tiny bottle of shower gel, so on our first night we had to request more products. This was a bit strange because I stayed at this hotel before and I rated it 10 stars because the stay was exceptional. Not sure what happened this time around. I will definitely be giving the hotel another try because the location is perfect and although they do some things wrong, they also do some things right. I am hoping that the next trip will be exceptional.

10.0 / 10.0

Jan 2024

Beautifully located, safe and clean area and I would definitely recommend it to anyone.

The property has amazing views and it’s close to amenities and even the beach . It’s in a safe & clean area !

No microwaves in the rooms , I’d love to have had a microwave in my room for when I didn’t finish my food from the restaurant and I get to reheat it later on .

8.0 / 10.0

Jan 2024

Great stay

We had a comfortable 3 nights, well worth the price.

Breakfast starts at 7am but on 1 morning we had to wait. Usually this won't be a problem but because the hotel is situated far from main tourists sites. Staff need to be aware of possible scheduled activities planned by guests and be well prepared to receive guests on time for breakfast.

6.0 / 10.0

Jan 2024

Comfortable

Rooms wee a good size and were cleaned promptly and early the next day. Location is good with a few good restaurants in close proximity.

The balcony was a mess on daily basis by pigeon droppings which were never cleaned up the next day. A simple solution is to put bird spikes on the light fittings on the balcony lights. Breakfast was okay but if you are staying for four days or longer there is not much variety.

9.0 / 10.0

Jan 2024

It was great

View

5.0 / 10.0

Jan 2024

Disappointed as it was my wifes 50 expected more after being recommended to book this hotel

The location

The staff don’t have any leadership check in was a pain. Service was average The food was poor.

FAQs

How much does this hotel cost compared to others in Cape Town?

The average price for a rental in Cape Town is $134 per night. This rental is $7 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Krystal Beach Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Krystal Beach Hotel. Enjoy the water!

Is Krystal Beach Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Krystal Beach Hotel?

We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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$$$$

Krystal Beach Hotel

Hotel in Cape Town

Reasons to book

About this hotel

Amenities

Map of Cape Town

Nearby attractions

Available Rooms

Krystal Beach Hotel

Hotel in Cape Town

Reasons to book

About this hotel

Amenities

Map of Cape Town

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Cape Town?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Krystal Beach Hotel pet friendly?

What amenities are available at Krystal Beach Hotel?

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