Hope Harbour Hotel
Hotel in Hope Island
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Situated in Gold Coast, 10 km from Harbour Town Gold Coast, Hope Harbour Hotel features accommodation with an outdoor swimming pool, free private parking, a restaurant and a bar.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Map of Hope Island
Available Rooms
2 Queen • 441 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Queen • 441 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Queen • 441 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews1.0
Well I was stolen from , I tried to aprahend the thief and cause of the commotion, I was told to leave the premises , police attended , my phone was left in the room , I rang them today , she said she would ring back regard my phone , still haven't heard back , I've rang them again , no reply , text them still.no reply so in general no consideration for me the guest , or my property , also several complaints from other guest when I arrived at front desk re , no towel , dirty room , one guest was relocated to another room , location great , price great , building great , but all else big fail !
As per above
8.0
Location adjacent to the family we were visiting.
Huge room, with a view.
Value for money, low cost.
Clean, plenty of towels.
Nothing.
1.0
Nothing!
They turned us away even though booked and paid advanced. Told us they have no room for us. Didn’t help or compensate us. We were left stranded to try and find another accommodation. Would not recommend this place to absolutely no one! Don’t give them your Time or Money! Read all other reviews, no matter it has bad reviews! Staff were so rude and disrespectful!
6.0
Spacious bedroom, adequate kitchen, good bathroom although needs safety rails in shower and at toilet to assist older folk.
Better communication on arrival and at dinner time, to assist with ordering food, collecting cutlery, condiments etc.
3.0
The location is convenient for needs as I travel to the area regularly. Parking can be an issue as I have a high vehicle and many guests with low vehicles do not use the underground car park.
16/12/2023: Guest in room above mine was playing extremely loud music and yelling non-stop till 4:30am in the morning. They were also heavily smoking, which was coming into my room. Repeated calls to management throughout the night resulted in no action being taken. I left at 6:00am with almost no sleep. A request for a refund of the room fee was denied.
04/06/2024: The lock and door were smashed in like some had forced entry, so the room wasn't very secure and the TV did not power on at all.
18/06/2024: Security deposit ended up being fully charged to my credit card. Tax invoice was not supplied as requested. Called and left a message asking for this to be sorted. Was called back, told to send an email about it and then was hung up on when I started to respond.
In all of my dealings, the little asian lady that mans reception is a rude individual who has zero care for the guests.
1.0
overpriced, room smelt bad and was old, staff didn't seem interested. went to the restaurant for dinner one night and got completely ignored, bar staff couldn't wait for you to leave each evening. would not recommend.
3.0
Leaving!
This place is really tired and needs a thorough refit. It is not somewhere I will ever stay again.
1.0
Location only to business venue
DONT BOOK THIS HOTEL!! Very very run down. Staff were ok but didn’t know customer service. Pricing was abhorrently high with no value for money. Got upgraded from a queen size room to the disabled room when requested balcony. Says it has a kitchenette. Really!!!! Lift didn’t go to where room was and had to cart luggage down steps when I had a trolley the front counter gave me to cart. Towels were filthy, bed on coasters with mattress springs practically exposed. Zero comfort mattress, sheets and pillows. Decor was embarrassingly shabby. Dirty kettle, dirty floor, bathroom. Little facilities like cups, glasses, crockery. Freezer was frozen over. Absolutely no room cleaning over four days. No fresh towels had to pay an extra $25 if you wanted a new towel. Had to remove own rubbish and drop and collect new towels even the first dirty ones. Bar was lovely restaurant 2 star. Paid over $1300 for a 3 night stay in a 2 star hotel. Feel extremely ripped off and quite disappointed.
2.0
Not Much, the breakfast was nice which we paid extra for!
On arrival at 1:50 pm to check in they where going to turn us away to come back later. They then shoved us in a handicapped room. There was a bedside light that was broken and had exposed wires and the bedhead had a whole burned in it because the lamp was sitting on it and had not been repaired. The bathroom door had a whole smashed in it. There was some sort of motor starting and stopping all night so our sleep was ruined. Charged $403 because there was a boat show on. We ordered a hot chocolate and a cappuccino and they both arrived at the table luke warm.
2.0
None of it
Location too remote. First room was awful. Only half a curtain and the so called view was non existent. Got moved to another room which was much smaller but at least had a “glimpse” of canal but the door had been bashed down at some point in the past and we had to use a dodgy key pad to input numbers. Getting to the room …. you needed a cut lunch and a water bottle. It was round corners down stairs round another corner and another and another …. In other words …… a nightmare. Thank goodness we didn’t have much luggage and are relatively fit. Worse still was the bathroom door which was totally wedged and could not open. They did send someone up to supposedly fix it but it was not really a good fix. First time one of us took a shower the entire bathroom ended up flooded as the water was not draining. Clothes that had been put on the floor were soaked. It was not a pleasant experience staying here. Such a shame as I am sure it was a grand hotel once upon a time.
3.0
Location
Place was dirty and rundown. Windows in our room were not clean, drink cans on our balcony.
Pools not working.
6.0
Good priced, spacious room, clean and decent for the price, pleasant staff, nice burger at the restaurant
Noisy slamming of doors and can hear people through the floor stomping around at night. Boats mooring as well bit noisy at times. 10km hr speed limit into complex is a bit of a pain, smelly bathroom drain.
1.0
Charged me twice for the room, still to be resolved. No milk in the fridge.
Maze to get to the room
Faulty lock on room door
3.0
My room was dirty, not what it looks like on the photos, was not treated well by staff, beds weren’t even made properly
10.0
What a beautiful property. I came along with my son! When we entered the foyer he exclaimed “we are staying somewhere SO FANCY.” We enjoyed the facilities, we used both pools, our room amazingly deep bath with good water pressure in the shower too! We will be back!
Nothing. I was skeptical as the reviews do seem a little off putting but in all honesty we couldn’t fault our stay. Staff were lovely, restaurant was yum! Love the pricing, I’m not sure why people were complaining?
6.0
The restaurant and bar were excellent. Great value.
The staff were very friendly.
The bed was comfortable.
The view was nice.
Good car parking - no extra cost
The room smelt of cigarette smoke.
There were minimal amenities in the room - cups, cutlery etc,
There were young kids playing in the courtyard at 11 pm, which was very noisy.
The carpet in the walkway was very dirty.
It needs some TLC but the new owners are very pleasant. They need more staff rather than trying to do everything themselves
10.0
The stafff very helpful we stayed there for 2 weeks went above and beyond
They were perfect
3.0
We had a lovely view of the water and boats
Paid an extra nights accommodation as we were on the midnight flight and wanted to go straight to our room at sleep. I informed them twice that this was what I was doing. However, they classified my booking as a no show so they gave my room away and had none available to give me until they got cleaned.
5.0
Ficar perto dos parques. O lugar em torno é muito bonito.
Limpeza. Realmente eles são muito ruins de limpeza. Dentro do box do chuveiro ainda tinha shampoo e Sabonte do hóspede anterior.
Vaso sujo... cheio de pó.
Sou Cleaner queria mesmo era lavar o banheiro antes de usar.
Eles não tem serviço de quarto pra nada, nem pra tirar o lixo .
Utensilios de Cozinha - Péssimo. O quarto era pra 4 ,tinha 1 prato , 1 faca... NADA equipado pra quem quer fazer uma refeiçao no quarto
7.0
Great location
Parking and basement not so clean
10.0
Conventional location
Nil
10.0
Space and have everything we need for job
Nil
10.0
Peace and blessings
None
3.0
Location
The staff were unorganised when we arrived and obviously didn’t communicate - tried to charge us again (although they already rang the morning of to pay), didn’t know which room we were staying in, one lady let to go “check” our room and another man came from somewhere else and asked to help. I said we were already being looked after and then became rude. Room was not clean and we arrived at 5pm. Had booked for 4 people but only had amenities (towels) for 2 people. Lifts weren’t working. Stated would have a BBQ outside, but didn’t - didn’t see any balcony with one. No batteries in the TV remote so couldn’t work TV.
8.0
Enjoyed a walk around the area in the evenings -- terrain was flat very little hills ..
All was fine no issues
7.0
Kids enjoyed the pool. The air con wasnt too noisy. Room was tidy when we arrived. Parking outside our apartment was good.
One room had no plug, dishwashing liquid or cloth to wash dishes. The fridge was hanging out of its space under the kitchen sink. The tv was not working in one room. In that same room, the shower door had no handle on the inside. The kitchen light was not working. Emergency exit doors were jammed open with spoons, ice cream scoop and dust pan.
4.0
Room was clean enough.
Efficiency at reception, understaffed, 40 min wait, pool dirty and out of order
5.0
The lifts were broken down the whole time with no signs, and know one explaind that, we were on the second floor so it didn't impact too much but saw elderly struggling.
the rooms weren't cleaned/serviced at any time, no one told us anything and no information was given about pool use ect. One lady worker was trying to do everything and I think it was her week working probably ever.
Everything
1.0
All bad!
Everything!
4.0
the value for money
the owner hung up in me 2 times and proceeded to justify the reason because she is busy and is a value property and thought she answered my question but didn’t. i addressed this with her who is actually the owner who advised she is busy. I said the guest are the most important. She said that they are budget accommodation. I suggested hiring more people so that someone can answer the phone and gave the time to speak to the guests. she walked away, different cultures?
6.0
Good location, good aircon, comfortable bed, good shower.
On arrival, we were bumped to a smaller room, due to late booking by a family.
Lift out of order. We had to climb up stairs with our luggage.
Our room had limited consumables - especially milk, no crockery or utensils. 2 small mugs, no wine or beer glasses, no bottle opener. Emailed property for more supplies - no answer. Asked and received at desk for more toilet paper.
No power outlet near bed for CPAP machine.
1.0
This was a terrible experience for my family and there was no concern for our welfare after cancelling our accomodation the day of our arrived. We were left with a family of 8 with no accomodation for our planned family holiday. They knew maybe up to a week before our arrival that they had no power, water or air conditioning at the facility but we were not informed. When I rang 2 days before our arrival I was greeted by a Asian speaking receptionist who told me our booking was "all good" then hung up on me. Two days in a row I received the same response. We continued with our planned arrangements giving the receptionist the benefit of the doubt that they were an honourable business. Unfortunately they were not and left us stranded with children and no accomodation and a 3 hour drive to home.
We will never recommend or use your facility again and will tell everyone possible not to book through booking.com
Please teach your staff to communicate properly with customers and not to hang up on them, have enough respect tp talk to them properly and explain if you cannot honour our booking - at least then we could have sourced an alternative place for our family to stay.
8.0
Awesome location, close to shops and great fishing spots!
1.0
Worst experience ever.
Our review is very long as the experience with this hotel left us so upset and we don’t won’t others to go through what we did. If we could give zero stars we would. We booked this hotel few weeks before our stay to spend a New Year night at the Gold Coast with payment on arrival option. A women called in the morning from mobile demanding payment. We said we are happy to pay but to make sure it is not a scam we asked her to call from hotel phone or send us an email through booking.com or hotel. She asked if we are definitely coming and when we said yes she said ok and hung out the phone. When we arrived the same women at the reception extremely rude and abrasive said no room for you, find another hotel and left. We stayed there speechless until she was back. My partner said we wont leave until she gives us a room. She asked us to follow her to the first floor where she started to yell at a young family with two small children telling them to leave hotel as she needs a room for us. She said she will call Police. A male explained to us they rent their room on a weekly basis. We asked the female (who was called the boss by another staff) not to get us involved and showed her that there are still rooms available on booking.com and other websites for $718. However, as the situation became very uncomfortable we just left very upset. Later we have found so many bad reviews on other websites then booking..com. The hotel was smelly and dirty. The worst experience ever.
1.0
Worst hotel to stay. No staff to find. No one at all.
Worst hotel to stay. First hotel was dirty. Was told A/c and lift both not working and did not repair in our whole stay. In three days no housekeeping was done. Cafe has worst food to eat. Would not stay next time. P
1.0
Absolutely nothing the receptionist was an awful human being
We arrived at resort to be told to go get accommodation elsewhere as they had no aircon and elevators weren't working, if we weren't willing to pay full price.
The older Asian lady was so awful
DO NOT RECOMMEND THIS ACCOMMODATION AT ANYONE
1.0
Couldnt eat - no power
Not being told at time of booking that this hotel did not have any electricity
7.0
Location and price
Seems understaffed and needs a refurb
5.0
Pool, view of the marina, bar, the gentleman who apologised for the water being off. Perhaps he was the owner? He also worked in the restaurant
The cleanliness of the room (rubbish on the floor, cockroach in my shoe, bathroom floor extremely wet after cleaning and slippery. The restaurant was fairly ordinary and the hotel is in need of some upgrades and repair. The screen door was broken and we did not receive a key to lock the back entry door to the pool.
3.0
Not much at all really.
Everything. The amenities had not been topped up, the outside balcony flooring was peeling and covered in a slimy mould from the AC unit, there was a single rusty nail stuck in the ground as a door stop for the bathroom (easy for someone to step on or kick), the bed springs had given out and were uncomfortable but to top it all off the woman on the front desk was arrogant and unhelpful.
We booked earlier in the day for a same day arrival, we get a call a few hours before to reconfirm the booking (that’s all the call was - “are you really coming”?), we arrive, checkin and pay for the room to THEN be told the elevator isn’t working. When I questioned the woman on the desk her response was “don’t make this hard, I can give you another room or a refund”… I simply wanted to know why we weren’t told until the 11th hour that their 3 story apartment complex didn’t have an operation lift and she just wanted me gone - zero customer service.
FAQs
How much does this hotel cost compared to others in Hope Island?
The average price for a rental in Hope Island is $171 per night. This rental is $8 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hope Harbour Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hope Harbour Hotel. Enjoy the water!
Is Hope Harbour Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hope Harbour Hotel?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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