It is ok.. for price I prefer Hilton over this

the property was fine but did not want anything this fancy

the property was fine but did not want anything this fancy

The location was great

The location was great

Ok hotel

Ok hotel

The property is a bit old and can use some renovation, but it is very reasonably priced. The town of Naperville is pleasant and has a lot to offer.

The property is a bit old and can use some renovation, but it is very reasonably priced. The town of Naperville is pleasant and has a lot to offer.

Very clean, very well managed. Staff was very friendly and helpful. 2 bad areas in my opinion. The breakfast was 30 dollars for 2 people. It was your regular terrible hotel buffet breakfast with soggy eggs and kind of terrible food. We only tried it one morning then realized we could get a much cheaper and breakfast literally anywhere else. The other bad area was the pool was freezing cold in the middle of summer. It says the pool is heated but it was almost unbearable to get in to. These are minor things but other than these, the hotel itself was a great time. I appreciate the service and the friendly staff.

Very clean, very well managed. Staff was very friendly and helpful. 2 bad areas in my opinion. The breakfast was 30 dollars for 2 people. It was your regular terrible hotel buffet breakfast with soggy eggs and kind of terrible food. We only tried it one morning then realized we could get a much cheaper and breakfast literally anywhere else. The other bad area was the pool was freezing cold in the middle of summer. It says the pool is heated but it was almost unbearable to get in to. These are minor things but other than these, the hotel itself was a great time. I appreciate the service and the friendly staff.

I went to the bar and asked the bartender to borrow a pint glass for a few days, as I was there for 12 days, he told me no. That started it off negative for me. AC had to be looked at 3 times and waited a couple days at first ti have it looked at. Still bangs Very loudly and ruined my sleep, never got fixed properly. They put me in a room directly under the Sheraton club on the 7th floor, so hours on hours I heard the chairs on the marble skidding till the late night hours... The sign next to the bed said they change sheets after 3 nights, on day 4, I asked for them to be changed, they didnt get changed. Day 5 I asked again, no luck that day either, day 6 I asked again, nothing. I called down to the desk upset that night and housekeeping came right up, which was appreciated. I was very happy with coffee in the lobby everyday, but was surspised that when i went down on Saturday, the agent told me they don't serve it on weekends but happily pointed me to an overpriced vending machine... I really think it is awful to not have coffee on the weekends and only weekdays. I also feel that with a tip, breakfast being Over $20 was a bit much. Next time i will find a place with breakfast included. The pool area was not clean, I brought my suit but the water was cold and dirty, so I didn't indulge. The property just seemed old and has some maintenance issues. I am not sure i would chose this hotel again, I was pretty disappointed.

I went to the bar and asked the bartender to borrow a pint glass for a few days, as I was there for 12 days, he told me no. That started it off negative for me. AC had to be looked at 3 times and waited a couple days at first ti have it looked at. Still bangs Very loudly and ruined my sleep, never got fixed properly. They put me in a room directly under the Sheraton club on the 7th floor, so hours on hours I heard the chairs on the marble skidding till the late night hours... The sign next to the bed said they change sheets after 3 nights, on day 4, I asked for them to be changed, they didnt get changed. Day 5 I asked again, no luck that day either, day 6 I asked again, nothing. I called down to the desk upset that night and housekeeping came right up, which was appreciated. I was very happy with coffee in the lobby everyday, but was surspised that when i went down on Saturday, the agent told me they don't serve it on weekends but happily pointed me to an overpriced vending machine... I really think it is awful to not have coffee on the weekends and only weekdays. I also feel that with a tip, breakfast being Over $20 was a bit much. Next time i will find a place with breakfast included. The pool area was not clean, I brought my suit but the water was cold and dirty, so I didn't indulge. The property just seemed old and has some maintenance issues. I am not sure i would chose this hotel again, I was pretty disappointed.

Good

Good

It was in a quiet residential area. Plenty of parking. Onsite restaurant was handy so was the coffee and snack bar.

It was in a quiet residential area. Plenty of parking. Onsite restaurant was handy so was the coffee and snack bar.

Hotel was perfect for our night after an event at the Dupage County fairground.

Hotel was perfect for our night after an event at the Dupage County fairground.

Staff was friendly and helpful. Room was nice and quiet. They were originally going to place me in the second floor but I asked if they could put me in a room as high as possible. Didn’t want the noise of the cicadas to bother me and they put me on the top floor which I appreciated. Wish the room had a mini fridge but I guess you have to ask for that ahead of time. The TV was a bit tricky to navigate. But slept well and room was quiet.

Staff was friendly and helpful. Room was nice and quiet. They were originally going to place me in the second floor but I asked if they could put me in a room as high as possible. Didn’t want the noise of the cicadas to bother me and they put me on the top floor which I appreciated. Wish the room had a mini fridge but I guess you have to ask for that ahead of time. The TV was a bit tricky to navigate. But slept well and room was quiet.

Like so hotels Post covid, facility is understaffed especially the restaurant/bar

Like so hotels Post covid, facility is understaffed especially the restaurant/bar

The best

I was mandated to work ot, even after talking with a service rep Amy at 7a that morning to inform them, i was on my way. When i got there i was informed my reservation was canceled. I made reservation at another hotel.

The best

I was mandated to work ot, even after talking with a service rep Amy at 7a that morning to inform them, i was on my way. When i got there i was informed my reservation was canceled. I made reservation at another hotel.

The landscape by the main entry was beautiful

Clean hotel in a good location. The bed was very comfortable. The bathroom was updated and clean. I would stay again.

The landscape by the main entry was beautiful

Clean hotel in a good location. The bed was very comfortable. The bathroom was updated and clean. I would stay again.

slept well.