Hilton Charlotte University Place
Hotel in University Place, NC
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Lakefront hotel connected to a shopping center in University City with free parking
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Housekeeping is available on request.
Hilton Charlotte University Place offers 393 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Housekeeping is available on request.
Hilton Charlotte University Place offers 393 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Garden
Map of University Place, NC
Nearby attractions
Available Rooms
Deluxe Room, 2 Double Beds
Beds not specified • 375 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Executive Room, 2 Double Beds, Business Lounge Access
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Deluxe Room, 1 King Bed
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Executive Room, 1 King Bed, Business Lounge Access
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 1 King Bed, Lake View
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Reviews
1.0
Shower did not have hot water. Shower control loose and fell off. We checked in late night and got up at 7am and couldn’t shower. Charged for breakfast even though Honors member.
1.0
Shower did not have hot water. Shower control loose and fell off. We checked in late night and got up at 7am and couldn’t shower. Charged for breakfast even though Honors member.
0.5
Very nice hotel, however, customer service was possibly the worst I have ever experienced.
1) My gf and I checked in around 6:30am and intended to stay the day, get some rest, and do some work while on a business trip. Around 9, we were woken up by terribly load construction noise from the floor directly above us. Called the front desk to see if we could be moved somewhere else that was not so noisy. Was told the noise could be heard everywhere in the building and another room was not available. Was impossible to sleep or work, so called again, this time talking to the day shift manager. She said she'd walk around and see what the noise sounded like elsewhere. She called back and said she could hear the noise everywhere, but they finally agreed to move us to a new room. As soon as we got there, it there was no noise to be heard. Took them about three hours to move us to a different room.
2) A couple hours into being in the new room, it was apparent that the A/C was broken. Called the front desk, said engineering would be right up. Took them an hour to arrive. Asked for a different room and was given an upgrade.
3) My gf realized she'd left her makeup bag in one of the rooms. Called the front desk, said they'd look into it. Came downstairs half an hour later and they had not yet checked with housekeeping. Said they'd call us as soon as they found it. As of the time of this review it has been over 7 hours since then and they have not called back or offered compensation.
0.5
Very nice hotel, however, customer service was possibly the worst I have ever experienced.
1) My gf and I checked in around 6:30am and intended to stay the day, get some rest, and do some work while on a business trip. Around 9, we were woken up by terribly load construction noise from the floor directly above us. Called the front desk to see if we could be moved somewhere else that was not so noisy. Was told the noise could be heard everywhere in the building and another room was not available. Was impossible to sleep or work, so called again, this time talking to the day shift manager. She said she'd walk around and see what the noise sounded like elsewhere. She called back and said she could hear the noise everywhere, but they finally agreed to move us to a new room. As soon as we got there, it there was no noise to be heard. Took them about three hours to move us to a different room.
2) A couple hours into being in the new room, it was apparent that the A/C was broken. Called the front desk, said engineering would be right up. Took them an hour to arrive. Asked for a different room and was given an upgrade.
3) My gf realized she'd left her makeup bag in one of the rooms. Called the front desk, said they'd look into it. Came downstairs half an hour later and they had not yet checked with housekeeping. Said they'd call us as soon as they found it. As of the time of this review it has been over 7 hours since then and they have not called back or offered compensation.
2.5
Great hotel! My wife and I enjoyed our stay! Executive lounge was awesome, staff extremely friendly, our room was excellent and hotel very clean! Would definitely recommend!!
2.5
Very pleased. Great room - comfortable beds- wonderful view- very clean- highly recommend!!!
2.5
Very pleased. Great room - comfortable beds- wonderful view- very clean- highly recommend!!!
2.5
Great hotel! My wife and I enjoyed our stay! Executive lounge was awesome, staff extremely friendly, our room was excellent and hotel very clean! Would definitely recommend!!
5.0
The restaurant and bar were great. We loved walking around the boardwalk area at night.
4.0
I was disappointed with the cleanliness and with the toiletries in the bathroom. They were completely empty on shower gel, when I called down I was assured that I would get them soon, 45 mins later called the front desk because I was running late to my own birthday dinner. The front desk personnel was amazing and the young lady came running up at that point to bring it to me. It was clear that they were understaffed, the evidence was clear from the water bottles handed to us upon check in to the delay with housekeeping, to the emails I received even before check in about having to request housekeeping service upon check in. Hilton, really, you have enough money to ensure you do better. What am I paying for? As much traveling as I do, I know what quality service is. I checked out 2 days early, staying only 1 day instead of 3. I work too hard, not to feel like I am away, when I am away.
5.0
Good location and clean. Staff was friendly
5.0
Everything was great
5.0
Really nice pool. Great location.
5.0
Quality
5.0
Loved the pool area and walking distance to restauran
4.0
Love this hotel everytime I stay. Only problem this time was we woke up to construction noises in room above us.
2.5
We went for a concert and i really enjoyed it, specially it being our first time in charlotte, nc. will be coming back soon!
2.5
We went for a concert and i really enjoyed it, specially it being our first time in charlotte, nc. will be coming back soon!
0.5
The hotel is nice over all but our stay was horrible, unable to accommodate even a few minutes early of check in and that’s not so bad but then we get woken up at 2:30am by an emergency alarm and we are evacuated from the hotel, everyone was very confused and no hotel staff could be found, no explanation, no direction, myself, my husband and our daughter had to hike up the hill around to the front of the hotel along with several other guests to figure out what was going on and what we should do. After we finally get back in and go back to sleep, housekeeping decided to barge into our room 3 hours before checkout. The beds are rock hard…. Bathroom is tiny as can be….So my advice as someone who has stayed at more hotels than I can count…. Just pick somewhere else.
0.5
The hotel is nice over all but our stay was horrible, unable to accommodate even a few minutes early of check in and that’s not so bad but then we get woken up at 2:30am by an emergency alarm and we are evacuated from the hotel, everyone was very confused and no hotel staff could be found, no explanation, no direction, myself, my husband and our daughter had to hike up the hill around to the front of the hotel along with several other guests to figure out what was going on and what we should do. After we finally get back in and go back to sleep, housekeeping decided to barge into our room 3 hours before checkout. The beds are rock hard…. Bathroom is tiny as can be….So my advice as someone who has stayed at more hotels than I can count…. Just pick somewhere else.
1.0
I stayed in the VIp suite that was $400 a night and had a hot tub that was the selling point for me. We were unable to check in until around 530 because the room wasn’t clean. Once inside the room to unload our luggage we noticed hair grease on the headboard and there was mold on the top and bottom of the shower. I then tried to turn on the hot tub and the odor of raw sewage quickly came out so I turned it off. after that we tried to use the sink on the left but we couldn’t use it long because as soon as you would turn it on it would start coming out the drain and filling up the right sink.
5.0
Property was nice and easy access
5.0
Property was nice and easy access
1.0
I stayed in the VIp suite that was $400 a night and had a hot tub that was the selling point for me. We were unable to check in until around 530 because the room wasn’t clean. Once inside the room to unload our luggage we noticed hair grease on the headboard and there was mold on the top and bottom of the shower. I then tried to turn on the hot tub and the odor of raw sewage quickly came out so I turned it off. after that we tried to use the sink on the left but we couldn’t use it long because as soon as you would turn it on it would start coming out the drain and filling up the right sink.
2.0
Felt like I paid too much for the quality of this hotel. The guests next to me were loud and unruly and woke up several people at 3 am! Yes, they were removed from the hotel but still. Additionally, my room had a pest problem. I won’t be staying at another Hilton again.
5.0
This property was centrally located near all of the places that I had to visit while in Charlotte. There were lots of shopping and dining venues that were within walking distance. The hotel was clean, the rooms were nice, the staff was great! Next time I visit Charlotte, I will definitely book this hotel again.
5.0
This property was centrally located near all of the places that I had to visit while in Charlotte. There were lots of shopping and dining venues that were within walking distance. The hotel was clean, the rooms were nice, the staff was great! Next time I visit Charlotte, I will definitely book this hotel again.
2.0
Felt like I paid too much for the quality of this hotel. The guests next to me were loud and unruly and woke up several people at 3 am! Yes, they were removed from the hotel but still. Additionally, my room had a pest problem. I won’t be staying at another Hilton again.
1.0
This was one of the worst hotel stays I have ever had.
I travel frequently and have never given a bad review.
I had to change rooms a total of 3 times due to the first 2 rooms assigned to me having large amounts of mold in the bathroom. The first night we went to 3 different floors to get water from a vending machine and none of the machines were working so ended up going to the front desk to ask what was going on and was provided with 2 bottled waters. The 3rd room change the day before my departure was due to the loud banging on the floor above for hours (was told due to hotel construction) on a Sunday at 3pm. The 3rd room which the front desk said they checked before we went in there had BROKEN door lock on the inside! NO attention to details.
The only person that showed any concern for our terrible experience was a front desk associate that apologized and offered 1 complimentary breakfast the day we left. No manager every followed up.
Poor customer service, run down hotel, noisy.
Not the typical service I am used to from a Hilton Hotel.
As a courtesy every guest should be made aware of the loud noise throughout the hotel due to construction before they book and upon check in.
1.0
This was one of the worst hotel stays I have ever had.
I travel frequently and have never given a bad review.
I had to change rooms a total of 3 times due to the first 2 rooms assigned to me having large amounts of mold in the bathroom. The first night we went to 3 different floors to get water from a vending machine and none of the machines were working so ended up going to the front desk to ask what was going on and was provided with 2 bottled waters. The 3rd room change the day before my departure was due to the loud banging on the floor above for hours (was told due to hotel construction) on a Sunday at 3pm. The 3rd room which the front desk said they checked before we went in there had BROKEN door lock on the inside! NO attention to details.
The only person that showed any concern for our terrible experience was a front desk associate that apologized and offered 1 complimentary breakfast the day we left. No manager every followed up.
Poor customer service, run down hotel, noisy.
Not the typical service I am used to from a Hilton Hotel.
As a courtesy every guest should be made aware of the loud noise throughout the hotel due to construction before they book and upon check in.
3.0
It needs updating. Service could be better. Great bartender (I forgot his name). Middle of the night noise disturbances from other guests that woke me up. Likely wouldn’t stay here again.
2.5
The hotel was very clean and eco-friendly.
3.0
It needs updating. Service could be better. Great bartender (I forgot his name). Middle of the night noise disturbances from other guests that woke me up. Likely wouldn’t stay here again.
2.5
The hotel was very clean and eco-friendly.
3.0
Would have been nice to know the hotel was under construction prior to check in. I understand that construction and remodeling will happen but maybe dont put people in rooms next to the construction area. Just loved the 7am saws running. Besides that hotel was ok, not sure I would pay the amount I did to stay there again.
1.5
Room was not ready for us well after checkin time. There was no effort to make up for our lost time. We had an event to get to so the delayed check in was disappointing.
3.0
Would have been nice to know the hotel was under construction prior to check in. I understand that construction and remodeling will happen but maybe dont put people in rooms next to the construction area. Just loved the 7am saws running. Besides that hotel was ok, not sure I would pay the amount I did to stay there again.
1.5
Room was not ready for us well after checkin time. There was no effort to make up for our lost time. We had an event to get to so the delayed check in was disappointing.
5.0
It was great
4.0
Bathroom
FAQs
How much does this hotel cost compared to others in University Place?
The average price for a rental in University Place is $217 per night. This rental is $4 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Charlotte University Place. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Charlotte University Place. Enjoy the water!
Is Hilton Charlotte University Place pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Charlotte University Place?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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